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3.7 out of 5.0 (6 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): IBM Endpoint Manager

    IEM will continue to evolve in our Enterprise.

    Overall Comment

    We are using IEM for clients and it has worked so well that we are looking to deploy it for Servers as well. The user community and forums are great resources. Solution requires training and should be deployed in a Pilot-to-Scale program.

    What one piece of advice would you give other prospective customers?

    You'll love the features and functionality, but incremental licensing costs could be high, so choose add-ons wisely. Plan your Infrastructure architecture.

    What do you like most about the product or service?

    Breadth of features.

    What do you dislike most about the product?

    Fixlet scripting language is product-specific, I wish they used common scripting internally.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Provide more training to administrators prior to completing the rollout at scale.

    Product capabilities - overall comment

    Strong product with many capabilities.

    Service & support - overall comment

    IBM is head and shoulders above others in supporting their customers.

    Integration & Deployment - Overall comment

    Fairly simple, but highly recommend working closely with IBM field support or third party integrator.


  • 3 out of 5.0, Reviewed

    Product(s): IBM Endpoint Manager

    Good automation tool for Windows. Advertises support for UNIX/Linux, but does not deliver.

    Overall Comment

    Works well for managing Windows clients. Good tool for asset inventory, reporting. Doesn't do much for UNIX and Linux clients.

    If you could start over, what would your organization do differently?

    Use IEM for inventory management, but use open source tools like Puppet or Chef for automation.

    Service & support - overall comment

    The IBM team did their best to answer some of our questions around UNIX and Linux support.


  • 4 out of 5.0, Reviewed

    Product(s): IBM Endpoint Manager

    We have just started the implementation, and in the requirements study stage.

    Overall Comment

    IBM has the local expertise to implement this product.

    What one piece of advice would you give other prospective customers?

    Ensure the vendor has local expertise support to drive the implementation.

    What do you like most about the product or service?

    The product has ease of use and less effort in mainteance. Vendor's expertise in implementing the product is also good.

    What do you dislike most about the product?

    Nil.


  • 3 out of 5.0, Reviewed

    Product(s): IBM Endpoint Manager

    IBM EM has a lot of tools in it's toolbox, but not all of them. Use due diligence to look at the other strong players in this space

    Overall Comment

    Product does not easily do all we want...we can "make" it do what we want with it's proprietary programming language

    What one piece of advice would you give other prospective customers?

    Look at the total cost of ownership, look at what and where community expertise is (ie: what is ubiquitous in the industry - are there community support sites), look at where your organizational strengths are and leverage those... sometimes new technologies require building out an entire new skill set which requires more FTE (sometimes)

    What do you like most about the product or service?

    Now that it's installed, it does yield valuable endpoint information

    What do you dislike most about the product?

    It still required 3rd party integration... it does not do all we want it to (ie: puppet/chef-like config mgmt) and the response is always, you can "make" it do whatever you want by using our proprietary language.... the community support for this is not as high as others...

    What one thing do you wish the vendor did differently?

    Been clearer on the initial installation/implementation requirements and clearer on the scale out requirements.

    If you could start over, what would your organization do differently?

    I would likely have considered Microsofts approach and not worried about the need for 3rd party integrations to complete the EM strategy


  • 4 out of 5.0, Reviewed

    Product(s): IBM Endpoint Manager

    Popular effective tool.

    Overall Comment

    Fairly satisfied, works as advertised.

    What one piece of advice would you give other prospective customers?

    Have a good patching policy.

    If you could start over, what would your organization do differently?

    Hire experienced engineers for this specific product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(6)
4.2

Timely and complete response to product questions

(5)
4.4

Pricing and contract flexibility (pricing and terms)

(4)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.8

How long did your deployment take?

9 - 12 months (<12)

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.3

Ease of integration using standard APIs and tools

(5)
3.6

Quality and availability of end-user training

(5)
4.0

Ease of deployment

(6)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(6)
4.0

Quality of technical support

(6)
3.8

Quality of peer user community

(6)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.3

Patching

(6)
4.3

Software Distribution

(5)
4.6

Inventory and Software Use

(5)
4.6

Scalability

(6)
4.0

Administration and Usage

(6)
4.3

Customization

(6)
3.7

Integration

(6)
4.0

Cross-Platform Support

(6)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Executive Sponsor

Functional Assessment

Rollout and Install

Vendor/Product Selection

Application Lead

Maintenance and Support


Why did you purchase a client management tool solution?

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Cost management

Reduce time to market


What other vendors were considered? Multiple responses allowed.

Microsoft

CA Technologies

Symantec

BMC Software

Dell Kace

IBM

Landesk

ManageEngine


What were the key factors that drove your decision?

Breadth of services

Product functionality and performance

Ease of use

Financial/organizational viability

Pre-existing relationships

Strong user community

Overall cost

Product roadmap and future vision

Strong consulting partnership

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

APAC

North America