Loading product reviews...

client-management-tools intel-security-mcafee All Markets > Client Management Tools

Intel Security (McAfee)

4.0 out of 5.0 (3 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Intel Security (McAfee) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): McAfee

    Good product with integration with ePO. Their strategy of EOL few products caused issues.

    Overall Comment

    The experience was good overall for the initial deployment. Over the years they have announced EOL on many products and that has caused our initial reasoning of having one vendor for all security products was forced to change.

    What one piece of advice would you give other prospective customers?

    look at your business strategy and then map out products that is needed. There might not be any one vendor but have to look at others. But integrating all into single dashboard is key to success. If you do not have visibility then it is a waste of money having best in bread products.

    What do you like most about the product or service?

    integrating into ePO

    What do you dislike most about the product?

    Moving away from few of the key security technologies.

    What one thing do you wish the vendor did differently?

    continue with their strategy of single security vendor that has all security products with integrating into ePO. This make our life much easier.

    If you could start over, what would your organization do differently?

    May be. The reason for using McAfee was to use single vendor for all security products so there is no integration. Do not want our staff to be integrator but working on security maturity. With McAfee strategy of EOL on few product has caused issue for us. Finding other vendor to integrate is an issue.


  • 4 out of 5.0, Reviewed

    Product(s): McAfee

    Great range of capabilities, but refining for current use cases should be considered.

    Overall Comment

    The deployment of the backend capabilities is relatively straight forward, but adoption from an endpoint perspective has been delayed due to unexplainable resource consumption.

    What one piece of advice would you give other prospective customers?

    Go to the vendor with a vetted list of requirements, don't let them influence what you needs are.

    What do you like most about the product or service?

    Comprehensive tool suite.

    If you could start over, what would your organization do differently?

    Bring the teams that manage the endpoints into the conversation/process earlier.

    Product capabilities - overall comment

    File integrity monitoring capability could use some refinement.


  • 4 out of 5.0, Reviewed

    Product(s): McAfee

    McAfee end-user tools.

    Overall Comment

    Very good to meet business needs.

    What one piece of advice would you give other prospective customers?

    The product is easy to deploy and great vendor support when needed.

    What do you like most about the product or service?

    Scalable.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    N/A

    Product capabilities - overall comment

    Software updates were quick when 0 day threats were released.

    Service & support - overall comment

    Support is very helpful to erradicate threats with our support team.

    Integration & Deployment - Overall comment

    Was able to roll out easily.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

9 - 12 months (<12)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.3

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
4.3

Quality of technical support

(3)
4.3

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Patching

(2)
4.0

Software Distribution

(3)
4.3

Inventory and Software Use

(3)
4.3

Scalability

(3)
4.3

Administration and Usage

(2)
4.0

Customization

(3)
4.3

Integration

(2)
3.5

Cross-Platform Support

(2)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Development/Integration

End User Support Manager

Maintenance and Support

Rollout and Install

Vendor/Product Selection

Other...


Why did you purchase a client management tool solution?

Create internal/operational efficiencies

Improve compliance and risk management

Cost management

Reduce time to market


What other vendors were considered? Multiple responses allowed.

Intel Security (McAfee)

Symantec

Other...


What were the key factors that drove your decision?

Breadth of services

Product functionality and performance

Financial/organizational viability

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America