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4.1 out of 5.0 (12 ratings)

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We have aggregated ratings data on LANDESK but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite

    LanDesk: Powerful tool if you have the staff and knowledge to manage

    Overall Comment

    LanDesk LDMI is a great and powerful tool. It allows my service dept to remote into end user computers, track inventory, keep up with all of our IT assets (+5000). It also bundles Kaspersky Anti-Virus into the suite.

    What one piece of advice would you give other prospective customers?

    Get the training. It is very expensive but we'll worth it.

    What do you like most about the product or service?

    It offers great services and has truly helped shape our helpdesk and desktop support team.

    What do you dislike most about the product?

    Very difficult to setup and run yourself unless you have training or vendor implementation.

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    Work with the vendor for implementation and recieve formal training.


  • 4 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite

    LANDesk - Great product for managing your IT environment

    Overall Comment

    LANDesk's detailed inventory helps IT gathering as much information about the device as possible. The abilitiy to customize the queries to see different pieces of information helps tremedously with reporting and knowning what your environment has. Remote is great with three options HTML (through the browser), the CSA (gateway through the internet), and remoting control on the internal network itself. LANDesk does require time to learn the product. I recommend sitting down and learning and testing the ins and outs of LANDesk. It can be beneifically. Imaging with LANDesk is easy with using Templates. You can add specific tasks to the Templates like add/delete and file/folder, deploy software after the image is deployed. Therefore, you do not touch the actual image itself. You can deploy software, control Antivirus definitions, schedule tasks and much more. Their community and customer support is good as well. Sometimes the customer support does not get back to right away but in the end they do a good job.

    What one piece of advice would you give other prospective customers?

    To make sure they budget before purchasing this product as it can be expensive.

    What do you like most about the product or service?

    Imaging, remote control and scheduling and deploying software at any time

    What do you dislike most about the product?

    Troubleshooting the product if there is an issue or and error pops up. As there are a lot of log files to go through and mostly you'll need some help from the vendor with them.

    What one thing do you wish the vendor did differently?

    I wish they were more detail and added more feature with the Antivirus section of their product.

    If you could start over, what would your organization do differently?

    I believe choosing LANDesk was the right decision over Dell Kace, SCCM, and NetSupport consoles.


  • 4 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite

    Implementation is average, support can be painful, if a new version has introduced bugs.

    Overall Comment

    I am satisfied with the overall product, however, sometimes the features that worked in the previous versions would be broken in new versions, and won't get fixed for several months, as there would not be focus on that particular feature.

    What one piece of advice would you give other prospective customers?

    Wait until the vendor comes out with SP 2 or SP3.

    What do you like most about the product or service?

    Diverse.

    What do you dislike most about the product?

    Some versions are very buggy and it may take some time for them to get fixed.

    What one thing do you wish the vendor did differently?

    Better QA!

    If you could start over, what would your organization do differently?

    NO, we still would go with LANDesk, as It is #1 Patch Management Solution.


  • 4 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite

    LDMS is a strong product

    Overall Comment

    LANDESK for the most part as a company and their products generally (we own a few) are good. LDMS is a strong product usually in the top right of the Gartner Quad. I will say I wish they would spend more time QC-ing updates and continually full-proofing the products they already have, and much less time buying other companies. Missing focus and priorities there.

    What one piece of advice would you give other prospective customers?

    Make sure you stand up a test environment which reflects your production environment very accurately. Test every update you plan on applying extensively. LDMS is a big product. Take the time to learn it well before, during and after implementation. What you don't know will cause trouble. Engage the vendor and support as much as possible. Also, make sure to follow their documented best practices. The database server needs to be a beast.

    What do you like most about the product or service?

    Good at managing large enterprises.

    What do you dislike most about the product?

    Quality and consistency.

    What one thing do you wish the vendor did differently?

    QC their updates better and focus on improving their core products and functions.

    If you could start over, what would your organization do differently?

    There's not much we would do differently.


  • 5 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite

    The right Decision for Robust Endpoint Management.

    Overall Comment

    So far LANDesk is far exceeding my expectations. Moving from Novell Zenworks to LANDesk management Suite was definitely the right choice. Although there is a lot to learn, we are very happy with the product thus far.

    What one piece of advice would you give other prospective customers?

    Brush up on the common phrases if you are already not. Make sure yo know Power Shell and Visual Basic. Have a plan in place of how you wish to utilize LANDesk as this will help plan out the installation and training.

    What do you like most about the product or service?

    Able to manage our endpoints more easily as well as it expanded our ability to support and maintain them.

    What do you dislike most about the product?

    Some things are not cut and try when setting up. From patch management to distribute software to provisioning, not sure what is the best method to use and why at some times. Lots of trial and error.

    What one thing do you wish the vendor did differently?

    Be a bit more organized on the training processes. It was more free-form and unstructured.

    If you could start over, what would your organization do differently?

    have a more focused training session.


  • 4 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite

    Vendor provided good support throughout the product implementation.

    Overall Comment

    Overall went well, some miscommunication in training with the latest release rolled out to us.

    What one piece of advice would you give other prospective customers?

    Ensure you dedicate resources and a prime. Work very closely with the vendor or a 3rd party implementation partner. Interfaces are a little old (think Windows 3.1) and not very intuitive. End user training required for adoption.

    What do you like most about the product or service?

    Although quite complicated to setup, once done it saves me 2 resources in compliance and deployment alone.

    What do you dislike most about the product?

    Interface very dated, not at all intuitive.

    What one thing do you wish the vendor did differently?

    Trained us in the version being implemented.

    If you could start over, what would your organization do differently?

    More research outside of Vendor for implementation and generally supported version.

    Service & support - overall comment

    responded as needed throughout the implementation.

    Integration & Deployment - Overall comment

    Implemented within the given timeline.


  • 4 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite

    Great Decision.

    Overall Comment

    Satisfied.

    What one piece of advice would you give other prospective customers?

    Make sure you plan and provide the necessary resources to support this product. If you are going to make an investment in this stick with it and you will be successful.

    What do you like most about the product or service?

    Ease to use overall great tool.

    What do you dislike most about the product?

    The price, license, maintenance.

    What one thing do you wish the vendor did differently?

    I can not think of anything.

    If you could start over, what would your organization do differently?

    Training and staffing are key to the success of this product, this product can do so much for you take advantage of it and plan accordingly.

    Product capabilities - overall comment

    Satisfied

    Service & support - overall comment

    Satisfied

    Integration & Deployment - Overall comment

    Satisfied


  • 5 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite, Other...

    Implementation was with easy. The out of box items are a great way to start customs.

    Overall Comment

    Multi-product solution.

    What one piece of advice would you give other prospective customers?

    Go with this product, and stick with the product. The software can make your coffee if you had a wireless coffee maker. Basically, it can mold and meet any needs\demands.

    What do you like most about the product or service?

    The constant updates and improvements. Every year LANDESK introduces something new and makes us excited.

    What do you dislike most about the product?

    Thing's I dislike are flaws that get fixed\tweaked on realeases. So, with the recently release of 2016, there is nothing I dislike at this moment.

    What one thing do you wish the vendor did differently?

    Nothing that I can think of. Even to this day, support is there when you need it.

    If you could start over, what would your organization do differently?

    Stay focused on the ITIL foundations that come out of the box.


  • 4 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite

    Easy implemetation, only a few bugs

    Overall Comment

    Vendor access was great. Overall deployment was effortless, with only minimal client issues.

    What one piece of advice would you give other prospective customers?

    Have your desktop group get involved in the user community starting day one.

    What do you like most about the product or service?

    Constantly adding features.

    What do you dislike most about the product?

    Learning curve for staff.

    What one thing do you wish the vendor did differently?

    Easier access to system patches rather than helpdesk request.

    If you could start over, what would your organization do differently?

    Request a resource on site for deployment.

    Product capabilities - overall comment

    Saves desktop team time to focus on other items rather then most time spent on patching and software distribution.

    Service & support - overall comment

    Some help requests were slow to resolve, but overall quick response time.

    Integration & Deployment - Overall comment

    Only minor glitches but deployemnt of core was fast, some clients were a little slow.


  • 4 out of 5.0, Reviewed

    Product(s): LANDESKManagement Suite

    LANDesk Management Suite enabled major process overhauls

    Overall Comment

    The product did exactly what it said it would do. And it did it well.

    What one piece of advice would you give other prospective customers?

    Don't set it and forget it. Get functional and then implement a process to continually turn on new features to gain continuous value.

    What do you like most about the product or service?

    Simple and easy to use (also supports Macs well). Lots of opportunity for process improvement and efficencies without requiring fancy programming or customizations.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Improved their sister product, ALM.

    If you could start over, what would your organization do differently?

    Might have picked a stronger partner. Overall, this went fantastically well considering we re-engineered our Service Desk around this tool.

    Product capabilities - overall comment

    Our core services (delivering solid quality workstations that are well managed and patched) were enabled through this tool.

    Service & support - overall comment

    Questions can take time to answer.

    Integration & Deployment - Overall comment

    We implemented over the course of the summer with a few engagements. Mostly about 3 weeks of vendor time.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
4.3

Ability to understand your organization's needs

(12)
4.2

Timely and complete response to product questions

(12)
4.1

Pricing and contract flexibility (pricing and terms)

(10)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.9

Ease of integration using standard APIs and tools

(9)
3.8

Quality and availability of end-user training

(12)
3.4

Ease of deployment

(11)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
3.7

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(10)
3.9

Quality of technical support

(11)
4.0

Quality of peer user community

(12)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
4.4

Patching

(10)
4.5

Software Distribution

(12)
4.3

Inventory and Software Use

(10)
4.9

Scalability

(10)
4.0

Administration and Usage

(11)
4.1

Customization

(8)
3.6

Integration

(9)
3.6

Cross-Platform Support

(8)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Rollout and Install

Application Lead

End User Computing Manager

Executive Sponsor

Technical Assessment

User Training

Vendor Management

Development/Integration

End User Support Manager

Functional Assessment

Vendor/Product Selection


Why did you purchase a client management tool solution?

Create internal/operational efficiencies

Improve compliance and risk management

Improve business process outcomes

Improve customer relations/service

Cost management

Improve business process agility

Drive innovation

Enhance decision making

Reduce time to market


What other vendors were considered?

Microsoft

Dell Kace

Symantec

BMC Software

IBM

ManageEngine

CA Technologies

Kaseya

Landesk

Novell

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong services expertise

Breadth of services

Financial/organizational viability

Ease of use

Strong consulting partnership

Strong user community

Pre-existing relationships

Strong customer focus

Bundled or integrated with a product already installed


In which region(s) did your deployment take place? Multiple responses allowed.

North America