5 out of 5.0, Reviewed Jun 21, 2016
So far LANDesk is far exceeding my expectations. Moving from Novell Zenworks to LANDesk management Suite was definitely the right choice. Although there is a lot to learn, we are very happy with the product thus far.
Brush up on the common phrases if you are already not. Make sure yo know Power Shell and Visual Basic. Have a plan in place of how you wish to utilize LANDesk as this will help plan out the installation and training.
Able to manage our endpoints more easily as well as it expanded our ability to support and maintain them.
Some things are not cut and try when setting up. From patch management to distribute software to provisioning, not sure what is the best method to use and why at some times. Lots of trial and error.
Be a bit more organized on the training processes. It was more free-form and unstructured.
have a more focused training session.
4 out of 5.0, Reviewed May 17, 2016
Overall went well, some miscommunication in training with the latest release rolled out to us.
Ensure you dedicate resources and a prime. Work very closely with the vendor or a 3rd party implementation partner. Interfaces are a little old (think Windows 3.1) and not very intuitive. End user training required for adoption.
Although quite complicated to setup, once done it saves me 2 resources in compliance and deployment alone.
Interface very dated, not at all intuitive.
Trained us in the version being implemented.
More research outside of Vendor for implementation and generally supported version.
responded as needed throughout the implementation.
Implemented within the given timeline.
4 out of 5.0, Reviewed Apr 28, 2016
Make sure you plan and provide the necessary resources to support this product. If you are going to make an investment in this stick with it and you will be successful.
Ease to use overall great tool.
The price, license, maintenance.
I can not think of anything.
Training and staffing are key to the success of this product, this product can do so much for you take advantage of it and plan accordingly.
5 out of 5.0, Reviewed Mar 31, 2016
Go with this product, and stick with the product. The software can make your coffee if you had a wireless coffee maker. Basically, it can mold and meet any needs\demands.
The constant updates and improvements. Every year LANDESK introduces something new and makes us excited.
Thing's I dislike are flaws that get fixed\tweaked on realeases. So, with the recently release of 2016, there is nothing I dislike at this moment.
Nothing that I can think of. Even to this day, support is there when you need it.
Stay focused on the ITIL foundations that come out of the box.
4 out of 5.0, Reviewed Oct 7, 2015
Vendor access was great. Overall deployment was effortless, with only minimal client issues.
Have your desktop group get involved in the user community starting day one.
Constantly adding features.
Learning curve for staff.
Easier access to system patches rather than helpdesk request.
Request a resource on site for deployment.
Saves desktop team time to focus on other items rather then most time spent on patching and software distribution.
Some help requests were slow to resolve, but overall quick response time.
Only minor glitches but deployemnt of core was fast, some clients were a little slow.
4 out of 5.0, Reviewed Oct 5, 2015
The product did exactly what it said it would do. And it did it well.
Don't set it and forget it. Get functional and then implement a process to continually turn on new features to gain continuous value.
Simple and easy to use (also supports Macs well). Lots of opportunity for process improvement and efficencies without requiring fancy programming or customizations.
Improved their sister product, ALM.
Might have picked a stronger partner. Overall, this went fantastically well considering we re-engineered our Service Desk around this tool.
Our core services (delivering solid quality workstations that are well managed and patched) were enabled through this tool.
Questions can take time to answer.
We implemented over the course of the summer with a few engagements. Mostly about 3 weeks of vendor time.
4 out of 5.0, Reviewed Jun 9, 2015
None at this time
Communicate the change organizationally.
If I have a problem or am assisting with a problem, the hotline technician can tap into my laptop directly.
Ease of use
No feedback at this time
Inform the end users what is being implemented and why. Not just push it out to their machines.
The Hotline in my organization is very knowledgeable of the tool.
4 out of 5.0, Reviewed Jun 8, 2015
I am very happy once the solution was implemented.
For companies with distributed IT, set hard deadlines and hold people responsible
Gives complete visibility
Need add-ons to get better picture, IE. Contract Managment
Better admin training
I took a hands off approach for our lower divisions to implement. This caused a delay in implementation
Very customizable, and addons for everything imaginable
All delays were on our side not the vendors