3 out of 5.0, Reviewed Dec 1, 2016
LanDesk LDMI is a great and powerful tool. It allows my service dept to remote into end user computers, track inventory, keep up with all of our IT assets (+5000). It also bundles Kaspersky Anti-Virus into the suite.
Get the training. It is very expensive but we'll worth it.
It offers great services and has truly helped shape our helpdesk and desktop support team.
Very difficult to setup and run yourself unless you have training or vendor implementation.
Work with the vendor for implementation and recieve formal training.
4 out of 5.0, Reviewed Nov 29, 2016
LANDesk's detailed inventory helps IT gathering as much information about the device as possible. The abilitiy to customize the queries to see different pieces of information helps tremedously with reporting and knowning what your environment has. Remote is great with three options HTML (through the browser), the CSA (gateway through the internet), and remoting control on the internal network itself. LANDesk does require time to learn the product. I recommend sitting down and learning and testing the ins and outs of LANDesk. It can be beneifically. Imaging with LANDesk is easy with using Templates. You can add specific tasks to the Templates like add/delete and file/folder, deploy software after the image is deployed. Therefore, you do not touch the actual image itself. You can deploy software, control Antivirus definitions, schedule tasks and much more. Their community and customer support is good as well. Sometimes the customer support does not get back to right away but in the end they do a good job.
To make sure they budget before purchasing this product as it can be expensive.
Imaging, remote control and scheduling and deploying software at any time
Troubleshooting the product if there is an issue or and error pops up. As there are a lot of log files to go through and mostly you'll need some help from the vendor with them.
I wish they were more detail and added more feature with the Antivirus section of their product.
I believe choosing LANDesk was the right decision over Dell Kace, SCCM, and NetSupport consoles.
4 out of 5.0, Reviewed Nov 21, 2016
I am satisfied with the overall product, however, sometimes the features that worked in the previous versions would be broken in new versions, and won't get fixed for several months, as there would not be focus on that particular feature.
Wait until the vendor comes out with SP 2 or SP3.
Some versions are very buggy and it may take some time for them to get fixed.
NO, we still would go with LANDesk, as It is #1 Patch Management Solution.
4 out of 5.0, Reviewed Oct 26, 2016
LANDESK for the most part as a company and their products generally (we own a few) are good. LDMS is a strong product usually in the top right of the Gartner Quad. I will say I wish they would spend more time QC-ing updates and continually full-proofing the products they already have, and much less time buying other companies. Missing focus and priorities there.
Make sure you stand up a test environment which reflects your production environment very accurately. Test every update you plan on applying extensively. LDMS is a big product. Take the time to learn it well before, during and after implementation. What you don't know will cause trouble. Engage the vendor and support as much as possible. Also, make sure to follow their documented best practices. The database server needs to be a beast.
Good at managing large enterprises.
Quality and consistency.
QC their updates better and focus on improving their core products and functions.
There's not much we would do differently.
5 out of 5.0, Reviewed Jun 21, 2016
So far LANDesk is far exceeding my expectations. Moving from Novell Zenworks to LANDesk management Suite was definitely the right choice. Although there is a lot to learn, we are very happy with the product thus far.
Brush up on the common phrases if you are already not. Make sure yo know Power Shell and Visual Basic. Have a plan in place of how you wish to utilize LANDesk as this will help plan out the installation and training.
Able to manage our endpoints more easily as well as it expanded our ability to support and maintain them.
Some things are not cut and try when setting up. From patch management to distribute software to provisioning, not sure what is the best method to use and why at some times. Lots of trial and error.
Be a bit more organized on the training processes. It was more free-form and unstructured.
have a more focused training session.
4 out of 5.0, Reviewed May 17, 2016
Overall went well, some miscommunication in training with the latest release rolled out to us.
Ensure you dedicate resources and a prime. Work very closely with the vendor or a 3rd party implementation partner. Interfaces are a little old (think Windows 3.1) and not very intuitive. End user training required for adoption.
Although quite complicated to setup, once done it saves me 2 resources in compliance and deployment alone.
Interface very dated, not at all intuitive.
Trained us in the version being implemented.
More research outside of Vendor for implementation and generally supported version.
responded as needed throughout the implementation.
Implemented within the given timeline.
4 out of 5.0, Reviewed Apr 28, 2016
Make sure you plan and provide the necessary resources to support this product. If you are going to make an investment in this stick with it and you will be successful.
Ease to use overall great tool.
The price, license, maintenance.
I can not think of anything.
Training and staffing are key to the success of this product, this product can do so much for you take advantage of it and plan accordingly.
5 out of 5.0, Reviewed Mar 31, 2016
Go with this product, and stick with the product. The software can make your coffee if you had a wireless coffee maker. Basically, it can mold and meet any needs\demands.
The constant updates and improvements. Every year LANDESK introduces something new and makes us excited.
Thing's I dislike are flaws that get fixed\tweaked on realeases. So, with the recently release of 2016, there is nothing I dislike at this moment.
Nothing that I can think of. Even to this day, support is there when you need it.
Stay focused on the ITIL foundations that come out of the box.
4 out of 5.0, Reviewed Oct 7, 2015
Vendor access was great. Overall deployment was effortless, with only minimal client issues.
Have your desktop group get involved in the user community starting day one.
Constantly adding features.
Learning curve for staff.
Easier access to system patches rather than helpdesk request.
Request a resource on site for deployment.
Saves desktop team time to focus on other items rather then most time spent on patching and software distribution.
Some help requests were slow to resolve, but overall quick response time.
Only minor glitches but deployemnt of core was fast, some clients were a little slow.
4 out of 5.0, Reviewed Oct 5, 2015
The product did exactly what it said it would do. And it did it well.
Don't set it and forget it. Get functional and then implement a process to continually turn on new features to gain continuous value.
Simple and easy to use (also supports Macs well). Lots of opportunity for process improvement and efficencies without requiring fancy programming or customizations.
Improved their sister product, ALM.
Might have picked a stronger partner. Overall, this went fantastically well considering we re-engineered our Service Desk around this tool.
Our core services (delivering solid quality workstations that are well managed and patched) were enabled through this tool.
Questions can take time to answer.
We implemented over the course of the summer with a few engagements. Mostly about 3 weeks of vendor time.