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4.0 out of 5.0 (27 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Simple to deploy, complex to manage.

    Overall Comment

    Relatively simple implementation of a complex product. We're currently only using some aspects of SCCM whilst continuing to transition from other 3rd party solutions. I've been frustrated by the lack of flexibility and granularity in application detection compared to other products.

    Integration & Deployment - Overall comment

    Lots of technical information available online.


  • 5 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Installation and upgrade experience was relatively simple and worked as expected.

    Overall Comment

    Installation and upgrade experience was relatively simple and worked as expected.


  • 5 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Implementation was easy, but configuration requires training

    Overall Comment

    It is an outstanding product with more potential than we have the resources to deploy. We are using it for all of our patch management and software distribution, but would like to mature to operating system deployment and asset management, as well as software metering to help control licensing costs.

    What one piece of advice would you give other prospective customers?

    Train employees well before implementing.

    What do you like most about the product or service?

    Price and capabilities.

    What do you dislike most about the product?

    Configuration can be painful.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    SCCM changes how we approach support.

    Overall Comment

    Improve our business / support model. Provide SLA. Add service catalog. Increase customer engagement.

    What one piece of advice would you give other prospective customers?

    Time -- it takes time to implement and refine the process.

    What do you like most about the product or service?

    automate a lot of our support process.

    What do you dislike most about the product?

    Not easy to use and not forgiving. Limit to Windows platform. Not Mac user friendly.

    If you could start over, what would your organization do differently?

    We will still pick SCCM but will seek other department/group to involve at the planning stage.

    Product capabilities - overall comment

    We are not using all of its capability yet.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Implementation of softare was straight forward, customizing to our env takes time.

    Overall Comment

    Wanted to replace LanDesk. We have 80 branch sites. We needed a distributed environment to push software and patches. SCCM is large and requires constant attention, but works well.

    What one piece of advice would you give other prospective customers?

    Your SCCM admin should also be a guru in packaging up software installers.

    What do you like most about the product or service?

    Works, it's stable.

    What do you dislike most about the product?

    So powerful that it takes time to learn, manage, and configure.

    What one thing do you wish the vendor did differently?

    They we're pretty much hands off, we used a partner.

    If you could start over, what would your organization do differently?

    Don't expect for too many features to be deployed immediately, it takes a lot of time. We're still working on imaging.

    Product capabilities - overall comment

    We're happy with SCCM.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Not easy to implement, but worth the effort.

    Overall Comment

    Good experience overall.

    What one piece of advice would you give other prospective customers?

    Have a plan in place.

    What do you like most about the product or service?

    It just works and the reporting is much improved.

    What do you dislike most about the product?

    Cumbersome to setup initially.

    What one thing do you wish the vendor did differently?

    N/A.

    If you could start over, what would your organization do differently?

    Work closer to integrate with Desktop Service ahead of time.


  • 3 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    High learning curve demands elite consultants.

    Overall Comment

    This product eared me a promotion, but each release introduces more bugs, making it risky to stay on the current release. Also, the practical maturity of this product doesn't match its age. It's a great product that should have improved more during this timespan. It is difficult to implement for an organization of my size, and I see others struggle more.

    What one piece of advice would you give other prospective customers?

    An entry level field team is not going to figure this out. You need a real system administrator and a consultant with specific experience.

    What do you like most about the product or service?

    It's the most powerful and complete solution for managing windows desktops.

    What do you dislike most about the product?

    Unforgiving learning curve, and it has incomplete management for other platforms.

    What one thing do you wish the vendor did differently?

    Stop letting the community figure out the correct way to use your tool. The vendor should have figured it out already. Licensed customers are not a test group.

    If you could start over, what would your organization do differently?

    Hire expensive consultants from the beginning, rather than make them clean up after a cheap consultant.

    Product capabilities - overall comment

    As stated, this is the most complete solution for managing windows desktops.

    Integration & Deployment - Overall comment

    Steep learning curve, inadequate documentation.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Ease of implementation, capabilities meet the needs.

    Overall Comment

    Microsoft was easy to work with.

    What one piece of advice would you give other prospective customers?

    Understand where the appropriate capabilites features are performed and position the tool per Value/Fit.

    If you could start over, what would your organization do differently?

    Evaluate the software as per the capability model to understand integration needs earlier.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Plan wisely and expect speedbumps along the way, but worth the effort

    Overall Comment

    This changes the way we manage the life cycle of desktops, laptops, and now mobile.

    What one piece of advice would you give other prospective customers?

    Leverage your existing Microsoft skills.

    What do you like most about the product or service?

    Roadmap for cloud integration with InTune.

    What do you dislike most about the product?

    Time spent managing.

    What one thing do you wish the vendor did differently?

    Leverage the community to provide more guidelines.

    If you could start over, what would your organization do differently?

    spend more time planning researching the implementation and potenially engage a partner.

    Product capabilities - overall comment

    In addition to existing features, integration into Azure is gaining traction now.

    Service & support - overall comment

    N/A

    Integration & Deployment - Overall comment

    Your implementation will only be as good as your team's ability to understand the scope of the project and willingness to implement what they've learned.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Great platform for Windows-centric environments. Significant challenges and limited support for non-Windows.

    Overall Comment

    Great support for this product from Microsoft. Took the implementation on in phases over the period of several months to give time to the technicians to adapt to the new management practices.

    What one piece of advice would you give other prospective customers?

    Don't expect to manage Linux or Unix end points. there is an agent but it provides very little value and in the case of AIX environments it actually causes some performance issues.

    What do you like most about the product or service?

    Easy to use after setup. Adds a lot of value immediately. Automatic approval and orchestration of patch deployments have saved countless hours for our team. The self service software portal is also a nice feature that is freeing up desk side support time.

    What do you dislike most about the product?

    No web console. The reporting is not easy to use for people without SRS experience.

    What one thing do you wish the vendor did differently?

    I would love to see a better client-less inventory option to inventory switches , routers, and appliances VIA SN,P or other method.

    If you could start over, what would your organization do differently?

    Clearly defining and documenting upfront all our endpoint management processes from software delivery, imaging, patching, compliance management, etc.

    Product capabilities - overall comment

    Great in a Windows environment but lacking on *nix operating systems and even less on client-less devices like switches. Lack of third party vendor patching support. Can deploy flash and Java updates, but it is not automated.

    Service & support - overall comment

    Premier support, both proactive and reactive were invaluable during this implementation. Quick responses with actual answers on nearly every issue we experienced.

    Integration & Deployment - Overall comment

    Only integration we have is with System Center Service Manager. This was easy to setup as would be expected.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(19)
3.8

Ability to understand your organization's needs

(22)
3.7

Timely and complete response to product questions

(20)
3.9

Pricing and contract flexibility (pricing and terms)

(18)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(26)
3.8

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(17)
3.8

Ease of integration using standard APIs and tools

(17)
3.6

Quality and availability of end-user training

(19)
3.8

Ease of deployment

(26)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(22)
3.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(20)
4.1

Quality of technical support

(22)
4.1

Quality of peer user community

(21)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(26)
4.2

Patching

(25)
4.2

Software Distribution

(27)
4.3

Inventory and Software Use

(26)
3.9

Scalability

(26)
4.2

Administration and Usage

(27)
3.8

Customization

(22)
3.5

Integration

(23)
3.8

Cross-Platform Support

(21)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Maintenance and Support

Technical Assessment

Development/Integration

Vendor/Product Selection

End User Computing Manager

Executive Sponsor

Functional Assessment

Application Lead

Vendor Management

End User Support Manager

User Training

Other...


Why did you purchase a client management tool solution?

Create internal/operational efficiencies

Improve compliance and risk management

Improve customer relations/service

Improve business process outcomes

Improve business process agility

Cost management

Drive innovation

Reduce time to market

Enhance decision making

Other...


What other vendors were considered? Multiple responses allowed.

Landesk

Symantec

CA Technologies

Dell Kace

IBM

Microsoft

BMC Software

Novell

Absolute Software

Kaseya

Kesaya

Other...


What were the key factors that drove your decision?

Bundled or integrated with a product already installed

Pre-existing relationships

Overall cost

Product functionality and performance

Strong user community

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Strong consulting partnership

Ease of use

Strong services expertise

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific