4 out of 5.0, Reviewed Jun 23, 2016
Relatively simple implementation of a complex product. We're currently only using some aspects of SCCM whilst continuing to transition from other 3rd party solutions. I've been frustrated by the lack of flexibility and granularity in application detection compared to other products.
Lots of technical information available online.
5 out of 5.0, Reviewed Jun 16, 2016
Installation and upgrade experience was relatively simple and worked as expected.
5 out of 5.0, Reviewed Jun 9, 2016
It is an outstanding product with more potential than we have the resources to deploy. We are using it for all of our patch management and software distribution, but would like to mature to operating system deployment and asset management, as well as software metering to help control licensing costs.
Train employees well before implementing.
Price and capabilities.
Configuration can be painful.
4 out of 5.0, Reviewed May 11, 2016
Improve our business / support model. Provide SLA. Add service catalog. Increase customer engagement.
Time -- it takes time to implement and refine the process.
automate a lot of our support process.
Not easy to use and not forgiving. Limit to Windows platform. Not Mac user friendly.
We will still pick SCCM but will seek other department/group to involve at the planning stage.
We are not using all of its capability yet.
4 out of 5.0, Reviewed Jan 14, 2016
Wanted to replace LanDesk. We have 80 branch sites. We needed a distributed environment to push software and patches. SCCM is large and requires constant attention, but works well.
Your SCCM admin should also be a guru in packaging up software installers.
Works, it's stable.
So powerful that it takes time to learn, manage, and configure.
They we're pretty much hands off, we used a partner.
Don't expect for too many features to be deployed immediately, it takes a lot of time. We're still working on imaging.
We're happy with SCCM.
4 out of 5.0, Reviewed Dec 9, 2015
Good experience overall.
Have a plan in place.
It just works and the reporting is much improved.
Cumbersome to setup initially.
Work closer to integrate with Desktop Service ahead of time.
3 out of 5.0, Reviewed Dec 8, 2015
This product eared me a promotion, but each release introduces more bugs, making it risky to stay on the current release. Also, the practical maturity of this product doesn't match its age. It's a great product that should have improved more during this timespan. It is difficult to implement for an organization of my size, and I see others struggle more.
An entry level field team is not going to figure this out. You need a real system administrator and a consultant with specific experience.
It's the most powerful and complete solution for managing windows desktops.
Unforgiving learning curve, and it has incomplete management for other platforms.
Stop letting the community figure out the correct way to use your tool. The vendor should have figured it out already. Licensed customers are not a test group.
Hire expensive consultants from the beginning, rather than make them clean up after a cheap consultant.
As stated, this is the most complete solution for managing windows desktops.
Steep learning curve, inadequate documentation.
4 out of 5.0, Reviewed Dec 2, 2015
Microsoft was easy to work with.
Understand where the appropriate capabilites features are performed and position the tool per Value/Fit.
Evaluate the software as per the capability model to understand integration needs earlier.
4 out of 5.0, Reviewed Oct 6, 2015
This changes the way we manage the life cycle of desktops, laptops, and now mobile.
Leverage your existing Microsoft skills.
Roadmap for cloud integration with InTune.
Time spent managing.
Leverage the community to provide more guidelines.
spend more time planning researching the implementation and potenially engage a partner.
In addition to existing features, integration into Azure is gaining traction now.
Your implementation will only be as good as your team's ability to understand the scope of the project and willingness to implement what they've learned.
4 out of 5.0, Reviewed Aug 11, 2015
Great support for this product from Microsoft. Took the implementation on in phases over the period of several months to give time to the technicians to adapt to the new management practices.
Don't expect to manage Linux or Unix end points. there is an agent but it provides very little value and in the case of AIX environments it actually causes some performance issues.
Easy to use after setup. Adds a lot of value immediately. Automatic approval and orchestration of patch deployments have saved countless hours for our team. The self service software portal is also a nice feature that is freeing up desk side support time.
No web console. The reporting is not easy to use for people without SRS experience.
I would love to see a better client-less inventory option to inventory switches , routers, and appliances VIA SN,P or other method.
Clearly defining and documenting upfront all our endpoint management processes from software delivery, imaging, patching, compliance management, etc.
Great in a Windows environment but lacking on *nix operating systems and even less on client-less devices like switches. Lack of third party vendor patching support. Can deploy flash and Java updates, but it is not automated.
Premier support, both proactive and reactive were invaluable during this implementation. Quick responses with actual answers on nearly every issue we experienced.
Only integration we have is with System Center Service Manager. This was easy to setup as would be expected.