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4.0 out of 5.0 (31 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    System Center: One Suite to do it all

    Overall Comment

    Working with Microsoft is always a pleasure as they are the experts and we rely on them to provide support for their services. Any issues that have arose with the service have always been immediately addressed. Every engineer I have worked with so far has been professional and dedicated to resolving my issue.

    What one piece of advice would you give other prospective customers?

    Keep the environment as flat as possible. Use additional primaries and secondaries only when the number of users allows no other choice. Replication between sites is just another thing that has to be monitored

    What do you like most about the product or service?

    Powershell integration

    What do you dislike most about the product?

    It is really hard to come up with something I dislike about this product. The application revision for CI's can reek havoc on software distribution to distribution points.

    What one thing do you wish the vendor did differently?

    I would collocate the DB on the Primary for

    If you could start over, what would your organization do differently?

    At the time of implementation we went with Secondary Sites as it was the logical thing to do with the high numbers of users in certain areas. Unfortunately you can only have one MP for Secondary Site which has reduced High Availibility for those sites


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Overall the product is very powerful for Windows or Microsoft based products.

    Overall Comment

    Overall it is a solid and powerful product. It is offers a wide variety of tools to your systems enviroment.

    What one piece of advice would you give other prospective customers?

    Develop a strong requirements document and project plan.

    What do you like most about the product or service?

    The tool is very powerful when it comes to Microsoft product support. It is secure and reliable.

    What do you dislike most about the product?

    Lack of native support for non-Microsoft products.

    What one thing do you wish the vendor did differently?

    My wish would be Microsoft expand the support of the product to a larger OS enviroments. I wish the product was not so heavily reliant on Microsoft Active Directory.

    If you could start over, what would your organization do differently?

    Given more time and resources, we would do a wider evaluation of products. We were given a short window and chose the product based on in house expertise and knowledge.


  • 5 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Very Good Software and Update to older versions

    Overall Comment

    Microsoft has been around for many years. customer service is unparralled and we recieved all the help we needed while implementing the new software.

    What one piece of advice would you give other prospective customers?

    Plan the infrastucture ahead and know what you want out of the software.

    What do you like most about the product or service?

    Its ease of use and functionality.

    What do you dislike most about the product?

    Lots of data, can be sluggish on older hardware.

    What one thing do you wish the vendor did differently?

    Nothing at all.

    If you could start over, what would your organization do differently?

    Possibly wating a bit longer for al bugs to be worked out.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Implementation was smooth...

    Overall Comment

    Going in with a plan and clear deliverables helped the process move forward with ease.

    What one piece of advice would you give other prospective customers?

    Know the system and utilization - get TRAINING~!

    What do you like most about the product or service?

    Its varied capabilities...

    What do you dislike most about the product?

    Lack of intuitive and/or GUI Interfaces

    What one thing do you wish the vendor did differently?

    Had more resource available with more flexibility...

    If you could start over, what would your organization do differently?

    Start earlier


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Simple to deploy, complex to manage.

    Overall Comment

    Relatively simple implementation of a complex product. We're currently only using some aspects of SCCM whilst continuing to transition from other 3rd party solutions. I've been frustrated by the lack of flexibility and granularity in application detection compared to other products.

    Integration & Deployment - Overall comment

    Lots of technical information available online.


  • 5 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Installation and upgrade experience was relatively simple and worked as expected.

    Overall Comment

    Installation and upgrade experience was relatively simple and worked as expected.


  • 5 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Implementation was easy, but configuration requires training

    Overall Comment

    It is an outstanding product with more potential than we have the resources to deploy. We are using it for all of our patch management and software distribution, but would like to mature to operating system deployment and asset management, as well as software metering to help control licensing costs.

    What one piece of advice would you give other prospective customers?

    Train employees well before implementing.

    What do you like most about the product or service?

    Price and capabilities.

    What do you dislike most about the product?

    Configuration can be painful.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    SCCM changes how we approach support.

    Overall Comment

    Improve our business / support model. Provide SLA. Add service catalog. Increase customer engagement.

    What one piece of advice would you give other prospective customers?

    Time -- it takes time to implement and refine the process.

    What do you like most about the product or service?

    automate a lot of our support process.

    What do you dislike most about the product?

    Not easy to use and not forgiving. Limit to Windows platform. Not Mac user friendly.

    If you could start over, what would your organization do differently?

    We will still pick SCCM but will seek other department/group to involve at the planning stage.

    Product capabilities - overall comment

    We are not using all of its capability yet.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Implementation of softare was straight forward, customizing to our env takes time.

    Overall Comment

    Wanted to replace LanDesk. We have 80 branch sites. We needed a distributed environment to push software and patches. SCCM is large and requires constant attention, but works well.

    What one piece of advice would you give other prospective customers?

    Your SCCM admin should also be a guru in packaging up software installers.

    What do you like most about the product or service?

    Works, it's stable.

    What do you dislike most about the product?

    So powerful that it takes time to learn, manage, and configure.

    What one thing do you wish the vendor did differently?

    They we're pretty much hands off, we used a partner.

    If you could start over, what would your organization do differently?

    Don't expect for too many features to be deployed immediately, it takes a lot of time. We're still working on imaging.

    Product capabilities - overall comment

    We're happy with SCCM.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Configuration Manager

    Not easy to implement, but worth the effort.

    Overall Comment

    Good experience overall.

    What one piece of advice would you give other prospective customers?

    Have a plan in place.

    What do you like most about the product or service?

    It just works and the reporting is much improved.

    What do you dislike most about the product?

    Cumbersome to setup initially.

    What one thing do you wish the vendor did differently?

    N/A.

    If you could start over, what would your organization do differently?

    Work closer to integrate with Desktop Service ahead of time.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(23)
4.0

Ability to understand your organization's needs

(26)
3.8

Timely and complete response to product questions

(24)
4.0

Pricing and contract flexibility (pricing and terms)

(22)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(30)
3.8

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(21)
3.9

Ease of integration using standard APIs and tools

(21)
3.8

Quality and availability of end-user training

(23)
3.9

Ease of deployment

(30)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(26)
4.0

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(23)
4.1

Quality of technical support

(25)
4.1

Quality of peer user community

(25)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(30)
4.2

Patching

(29)
4.2

Software Distribution

(31)
4.3

Inventory and Software Use

(30)
4.0

Scalability

(30)
4.3

Administration and Usage

(31)
3.9

Customization

(26)
3.7

Integration

(27)
3.9

Cross-Platform Support

(25)
3.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Development/Integration

Maintenance and Support

Technical Assessment

Vendor/Product Selection

Application Lead

Functional Assessment

End User Computing Manager

Executive Sponsor

Vendor Management

User Training

End User Support Manager

Other...


Why did you purchase a client management tool solution?

Create internal/operational efficiencies

Improve compliance and risk management

Improve customer relations/service

Improve business process outcomes

Improve business process agility

Drive innovation

Cost management

Reduce time to market

Enhance decision making

Other...


What other vendors were considered?

Landesk

Symantec

Microsoft

CA Technologies

Dell Kace

IBM

BMC Software

LANDESK

Novell

Absolute Software

Accelerite

Adaptiva

Kaseya

Kesaya

Other...


What were the key factors that drove your decision?

Bundled or integrated with a product already installed

Pre-existing relationships

Overall cost

Product functionality and performance

Strong user community

Product roadmap and future vision

Breadth of services

Ease of use

Financial/organizational viability

Strong customer focus

Strong services expertise

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific