Quest Software (Dell)

4 out of 5 (37 Ratings)

37 Verified Reviews

Quest Kace

Better than before, but not full utilized

When Dell first brought the product to us, we were happy to listen, as we have a very long standing relationship with Dell. The integration of KACE into their product and support structure also enabled us to get faster response times for parts and services for our Dell products, of which are almost 90% of our fleet of computers. They also arranged for 3rd party training and support in addition to that which was provided by Dell. I was able to setup and deploy the product within a day, and after some network changes to our Access Control Lists, I was able to populate the product with the majority of our on premises devices within the week. I arranged for training with my staff, and they were up and running with the K2000 (in addition to the K1000 discussed above) within a few weeks, deploying and imaging machines, much faster than the previous combination of EverDream (EDMS) for management and ImageCast for imaging, which we were using.

Quest Kace

Excellent Customer Service and Product

Overall, the experience was easy and accommodating. Working with Dell/Quest has been very pleasant and they have a mature product to the market that fits our cost constraints, but has all the features required in a single "pane of glass" tool.

Quest Kace

Implementation was good. No root access for equipment though.

Vendor was willing to work with us for maintenance and installation

Quest Kace

Positive experience.

Vendor demand the functionality that we were interested in prior to deployment. Overall experience was very positive.

Quest Kace

ACH Review of K1000 Appliance

Service has always been extremely helpful when I opened a ticket.

Quest Kace

Easy to use and implement but macOS support is lacking.

We have been mostly happy with the Dell KACE k1000 Appliance. It is easy to use and implement. It has really cut down on the need for Desktop Support to visit offices to handle things that can be done remotely from KACE.

Quest Kace

Dell KACE - a matured system that simply works, and works well.

Dell KACE has provided us with control on our inventory, and drove innovations through its other features like software deployment, software metering, chain of custody management etc whcih helped tremendously to cut down our internal effort that was being spent to facilitiate such workflows.

Quest Kace

Drive down cost and improve features

It took longer than expected to get the kickoff meeting going for this product but once we had the initial meeting they worked together with us to get the implementation going rather quickly and smoothly.

Quest Kace

KACE, get things done and tracked

This is an easy to use product, get the work done efficiently, simple and straitforward. Just hope more documentation on how to create the report based on underline database.

Quest Kace

Dell KACE was tool for us.

Was a great tool for the time with integration with both the Mac, Windows, and Linux environments that we have.