Loading product reviews...
4.5 out of 5.0 (2 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Red Hat but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Satellite

    Implementation was relatively straightforward but complex deployment extended dev. time

    Overall Comment

    Flexible product. Has been able to overcome some integration hurdles with the help of the vendor. Vendor did not have expertise in software at the start of the design (vendor learned as we developed).

    What one piece of advice would you give other prospective customers?

    Product documentation lacking for complex deployments - vendor support critical.

    What do you like most about the product or service?

    Cost.

    What do you dislike most about the product?

    Slower development cycles than opensource community.

    What one thing do you wish the vendor did differently?

    Provide better documentation.

    If you could start over, what would your organization do differently?

    Get the product into the hands of the development team early to flush out dev. processes.

    Integration & Deployment - Overall comment

    learning curve is steep for new developers (especially the puppet integration)


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
5.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5

Patching

(2)
4.5

Software Distribution

(2)
4.5

Inventory and Software Use

(2)
4.5

Scalability

(2)
4.5

Administration and Usage

(2)
3.5

Customization

(2)
3.5

Integration

(2)
4.0

Cross-Platform Support

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

End User Support Manager

Functional Assessment

Maintenance and Support

Rollout and Install

Technical Assessment

User Training

Vendor/Product Selection


Why did you purchase a client management tool solution?

Cost management

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Reduce time to market


What other vendors were considered? Multiple responses allowed.

Microsoft


What were the key factors that drove your decision?

Financial/organizational viability

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America