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3.8 out of 5.0 (5 ratings)

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We have aggregated ratings data on Red Hat but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Satellite

    Implementation and management is fantastic, but you need to be using open technologies.

    Overall Comment

    Initial integration was difficult, but we have stuck with the upgrade process over time. Red Hat is developing an incredible solution with Satellite 6, it is just taking time.

    What one piece of advice would you give other prospective customers?

    Keep your open source environment pure, don't use proprientary management tools, or proprietary virtualization solutions. They will box you in and make management much more difficult in the future.

    What do you like most about the product or service?

    I like how simple things get once it it is implemented.

    What do you dislike most about the product?

    I dislike how foreign some of the concepts are for most sysadmins. It does make deployment much more like a software development lifecycle.

    What one thing do you wish the vendor did differently?

    I wish that the feature roadmap was a little more defined. Inboarding and managing existing servers has been very difficult.

    If you could start over, what would your organization do differently?

    We would have moved our entire Linux Infrastructure onto KVM based virtualization to make provisioning far easier. Implementation on VMware is very difficult and requires work arounds.


  • 4 out of 5.0, Reviewed

    Product(s): Satellite

    The update tool for the latest version doesn't work very well

    Overall Comment

    The product support is very good.

    What one piece of advice would you give other prospective customers?

    Plan in details for upgrade

    What do you like most about the product or service?

    Central management

    What do you dislike most about the product?

    Not everything works as it says. The configuration is complicated.

    What one thing do you wish the vendor did differently?

    License count

    If you could start over, what would your organization do differently?

    Better planning at the beginning


  • 2 out of 5.0, Reviewed

    Product(s): Satellite

    Early implementation was very challenging, recent updates are an improvement

    Overall Comment

    Satellite 6 previous to version 6.2x was relatively beta quality. There were several issues. The core function of providing patches and licensing to our environment was generally functional, but difficult to implement and required multiple re-deployments. As of 6.2x, it is beginning to be stable and generally useful, although with several quirks.

    What one piece of advice would you give other prospective customers?

    If you're only goal is patching and licensing, Satellite 6 may be a viable option as of 6.2.4. If you're planning to use the advanced features, it would be best to do so in parallel on a small scale prior to committing to a large scale rollout.

    What do you like most about the product or service?

    Centrallized management of patching and licensing. There's a lot of potential in additional features.

    What do you dislike most about the product?

    The way they handle licensing is relatively inflexible. It has improved recently. In a VMware environment, it requires access to VMWare to coordinate host-guest licensing. In the beginning, this was very rigid and required us to alter the way we manage VMs. This has improved recently.

    What one thing do you wish the vendor did differently?

    It would probably have been better is Red Hat had been less ambitious with Satellite 6. There were too many new features, that didnt work well, that distracted from the core function. As a result, even the core function was feature incomplete and didnt work well. Things are better now, but it's been more than a year and several minor revisions.

    If you could start over, what would your organization do differently?

    We would've stayed on Satellite 5x. As of now we aren't using any of the additional features of Satellite 6. We are only using it as a patching and licensing system.


  • 4 out of 5.0, Reviewed

    Product(s): Satellite

    Implementation was relatively straightforward but complex deployment extended dev. time

    Overall Comment

    Flexible product. Has been able to overcome some integration hurdles with the help of the vendor. Vendor did not have expertise in software at the start of the design (vendor learned as we developed).

    What one piece of advice would you give other prospective customers?

    Product documentation lacking for complex deployments - vendor support critical.

    What do you like most about the product or service?

    Cost.

    What do you dislike most about the product?

    Slower development cycles than opensource community.

    What one thing do you wish the vendor did differently?

    Provide better documentation.

    If you could start over, what would your organization do differently?

    Get the product into the hands of the development team early to flush out dev. processes.

    Integration & Deployment - Overall comment

    learning curve is steep for new developers (especially the puppet integration)


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.8

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(5)
4.2

Pricing and contract flexibility (pricing and terms)

(5)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.6

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.3

Ease of integration using standard APIs and tools

(5)
3.8

Quality and availability of end-user training

(5)
3.0

Ease of deployment

(5)
2.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.8

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(5)
3.8

Quality of technical support

(5)
4.2

Quality of peer user community

(5)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.2

Patching

(5)
4.2

Software Distribution

(5)
4.2

Inventory and Software Use

(5)
4.0

Scalability

(5)
4.0

Administration and Usage

(5)
3.6

Customization

(5)
3.8

Integration

(5)
4.0

Cross-Platform Support

(5)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Vendor/Product Selection

Development/Integration

Maintenance and Support

Rollout and Install

Technical Assessment

End User Support Manager

Functional Assessment

User Training

Vendor Management

End User Computing Manager

Executive Sponsor


Why did you purchase a client management tool solution?

Create internal/operational efficiencies

Improve compliance and risk management

Cost management

Improve business process agility

Improve business process outcomes

Enhance decision making

Improve customer relations/service

Reduce time to market


What other vendors were considered?

Microsoft

CA Technologies

ManageEngine

Other...


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Product roadmap and future vision

Bundled or integrated with a product already installed

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America