5 out of 5.0, Reviewed Jul 14, 2016
Worked with Symantec many times and have a GREAT helpdesk to call
Please do your homework and test most of the products, you will see that the Symantec SMC is best, SCCM is way too complicated and just not up to par.
easy of use
There are 5 ways on the Admin console to do the same task
less expensive licenses
4 out of 5.0, Reviewed Apr 13, 2016
CMS has met our needs as a systems management tool. It allows us to keep uniformity across servers at multiple sites and to inventory software, apply patches, perform deployments.
Work with a 3rd party partner. Symantec's professional services were cost prohibitive.
Its ability for customization was more robust than some of the other offerings in the space.
4 out of 5.0, Reviewed Nov 30, 2015
Support at times has been problematic. Time to resolution for cases can take some time due to complexity of the product and limited experts within Symantec.
If you have never designed/implemented/used the product seek third party/training opportunities to ensure a good solid base.
It's flexibility! It is extremely easy to extend to quickly achieve the business need. Either through custom inventory, asset management to track any number of assets, reporting, along with end to end process automation using workflow.
Utilizes too much custom code, and not relying on functionality built into some supporting products (e.g. internal report vs. utilizing SSRS, internal replication vs. SQL native replication). This seems to put a bigger burden on Symantec to code and support these items. It also makes it harder to leverage industry wide knowledge to develop or extend the solutions.
Support! Reliance on too few product experts. Even with an advanced support contract (dedicated engineer) the product is so vast that there are few people that are truly experts in the entire suite.
Hardware sizing and design is a critical phase. Building a core knowledge of the product, and ensure processes are aligned with the way the tool is designed.
Again, its a very powerful tool once you understand how all of the features / functionality works. There are certainly areas for improvement with regards to scalability. They need to figure out solutions to eliminate hierarchy as it introduces a majority of the support challenges / reporting confusion. Find those bottle necks (event processing, client requests) and make those scalable site services within an SMP and eliminate the need for hierarchy. Reduce product complexity and support by leveraging more industry standards (Microsoft Reporting Services) would also aid in finding consulting services to expand the solutions.
We pay for 40% of a dedicated engineer. Even with this support we find at times we cannot quickly get our questions answered. It seems at time that different engineers also contradict each other.
Upgrades from previous versions went fairly smoothly. Some small environmental issues were experienced due to some defaults being reset during the upgrade. Symantec support has worked with us to identify those changes and has indicated they will work harder in the future to avoid any of these upgrade issues.
4 out of 5.0, Reviewed Jun 8, 2015
Deployment was quick with minimal issues.
Make sure to work with departments to make acceptance easier.
The features set and the ease of access through the 3rd party reseller.
Nothing at this time.
Only used minimal amount of support.
4 out of 5.0, Reviewed Jun 8, 2015
Scalability, cost and ease of use.
upgrading virus definitions
Offer a standalone virus definition upgrade solution for the SEPM server. Some environments will not allow an outside connection to Symantec in any way.
Met business and IA needs
Easy installation and management through the server console.