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4.2 out of 5.0 (5 ratings)

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We have aggregated ratings data on Symantec but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Symantec Client Management Suite

    LOVE LOVE LOVE the new Symantec Altiris 7.6

    Overall Comment

    Worked with Symantec many times and have a GREAT helpdesk to call

    What one piece of advice would you give other prospective customers?

    Please do your homework and test most of the products, you will see that the Symantec SMC is best, SCCM is way too complicated and just not up to par.

    What do you like most about the product or service?

    easy of use

    What do you dislike most about the product?

    There are 5 ways on the Admin console to do the same task

    What one thing do you wish the vendor did differently?

    less expensive licenses

    If you could start over, what would your organization do differently?

    Nothing


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Client Management Suite

    Implementation required external resources, but was manageable.

    Overall Comment

    CMS has met our needs as a systems management tool. It allows us to keep uniformity across servers at multiple sites and to inventory software, apply patches, perform deployments.

    What one piece of advice would you give other prospective customers?

    Work with a 3rd party partner. Symantec's professional services were cost prohibitive.

    What do you like most about the product or service?

    Its ability for customization was more robust than some of the other offerings in the space.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Client Management Suite

    Powerful tool but requires knowledge and understanding to have a successful experience.

    Overall Comment

    Support at times has been problematic. Time to resolution for cases can take some time due to complexity of the product and limited experts within Symantec.

    What one piece of advice would you give other prospective customers?

    If you have never designed/implemented/used the product seek third party/training opportunities to ensure a good solid base.

    What do you like most about the product or service?

    It's flexibility! It is extremely easy to extend to quickly achieve the business need. Either through custom inventory, asset management to track any number of assets, reporting, along with end to end process automation using workflow.

    What do you dislike most about the product?

    Utilizes too much custom code, and not relying on functionality built into some supporting products (e.g. internal report vs. utilizing SSRS, internal replication vs. SQL native replication). This seems to put a bigger burden on Symantec to code and support these items. It also makes it harder to leverage industry wide knowledge to develop or extend the solutions.

    What one thing do you wish the vendor did differently?

    Support! Reliance on too few product experts. Even with an advanced support contract (dedicated engineer) the product is so vast that there are few people that are truly experts in the entire suite.

    If you could start over, what would your organization do differently?

    Hardware sizing and design is a critical phase. Building a core knowledge of the product, and ensure processes are aligned with the way the tool is designed.

    Product capabilities - overall comment

    Again, its a very powerful tool once you understand how all of the features / functionality works. There are certainly areas for improvement with regards to scalability. They need to figure out solutions to eliminate hierarchy as it introduces a majority of the support challenges / reporting confusion. Find those bottle necks (event processing, client requests) and make those scalable site services within an SMP and eliminate the need for hierarchy. Reduce product complexity and support by leveraging more industry standards (Microsoft Reporting Services) would also aid in finding consulting services to expand the solutions.

    Service & support - overall comment

    We pay for 40% of a dedicated engineer. Even with this support we find at times we cannot quickly get our questions answered. It seems at time that different engineers also contradict each other.

    Integration & Deployment - Overall comment

    Upgrades from previous versions went fairly smoothly. Some small environmental issues were experienced due to some defaults being reset during the upgrade. Symantec support has worked with us to identify those changes and has indicated they will work harder in the future to avoid any of these upgrade issues.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Client Management Suite

    This Product is Easy to Use with Quick Deployment.

    Overall Comment

    Deployment was quick with minimal issues.

    What one piece of advice would you give other prospective customers?

    Make sure to work with departments to make acceptance easier.

    What do you like most about the product or service?

    The features set and the ease of access through the 3rd party reseller.

    What do you dislike most about the product?

    Nothing at this time.

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Deploy sooner.

    Service & support - overall comment

    Only used minimal amount of support.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Manager

    Symantec Endpoint Manager - Met business and IA needs

    Overall Comment

    .

    What one piece of advice would you give other prospective customers?

    Research

    What do you like most about the product or service?

    Scalability, cost and ease of use.

    What do you dislike most about the product?

    upgrading virus definitions

    What one thing do you wish the vendor did differently?

    Offer a standalone virus definition upgrade solution for the SEPM server. Some environments will not allow an outside connection to Symantec in any way.

    If you could start over, what would your organization do differently?

    Nothing

    Product capabilities - overall comment

    Met business and IA needs

    Integration & Deployment - Overall comment

    Easy installation and management through the server console.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.7

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.4

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.5

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(5)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
4.0

Quality of technical support

(4)
3.8

Quality of peer user community

(3)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4

Patching

(5)
4.6

Software Distribution

(5)
4.6

Inventory and Software Use

(5)
4.4

Scalability

(5)
3.6

Administration and Usage

(5)
4.2

Customization

(5)
4.0

Integration

(5)
4.0

Cross-Platform Support

(4)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Technical Assessment

Development/Integration

End User Computing Manager

Functional Assessment

Rollout and Install

Vendor Management

Vendor/Product Selection

Executive Sponsor

Maintenance and Support

User Training


Why did you purchase a client management tool solution?

Create internal/operational efficiencies

Improve compliance and risk management

Cost management

Improve business process agility

Enhance decision making

Improve business process outcomes

Improve customer relations/service

Drive revenue growth


What other vendors were considered? Multiple responses allowed.

Microsoft

BMC Software

IBM

ManageEngine

Symantec

Other...


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong services expertise

Strong user community

Bundled or integrated with a product already installed

Financial/organizational viability

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America