4 out of 5.0, Reviewed Nov 29, 2016
Having a remote location has been troublesome from time to time with our internet connection. Once upgraded, a much better experience. ADP continues to improve its software and usability. Customer service is readily accessible.
Lots of research up front and scrutinizing even the smallest details of your employee flow will help address potential issues ahead of when they actually become issues.
It's online and accessible from anywhere from a management perspective. It has a mobile app, and also supports geo-fencing.
Custom Reporting and constantly needing help to create reports that are sometimes timely.
Provide better usability of custom reporting tools. Most reports have to go through the customer service team to create... and then fix.
Gather additional information and improve understanding of how on-premise clock-in devices function and communicate with the cloud databases.
4 out of 5.0, Reviewed Oct 4, 2016
Professional and knowledgeable
Understand your needs before beginning the process
easy to use interface
make a video tutorial for work-away-from-office personnel
seamless integration for our staff
1 out of 5.0, Reviewed Jun 21, 2016
Many bad experiences with ADP, many issues with system one module does not talk to another. Customer support very slow, on phone for hours at a time to resolve simple issue with modules. Customer support has to pass you around to module support technical support, long hold times, do not talk to same person, services outsourced and major disconnect with departments and resolving system issues. It took ADP over 5 1/2 months to correct benefit module to talk with payroll module. Had to manually enter employee benefits on the payroll side. Very bad service.
Customer Service, lack of follow-up or response to open case issues.
Research your products, do not go with company just because of their name.
Many of the modules are very basic.
Very bad service, no follow-up on ADP side on open case issues.
4 out of 5.0, Reviewed Jun 19, 2016
Great system and functionality.
have at least 3 vendors to choose from.
sometimes difficult to access.
more location support.
review additional vendors.
3 out of 5.0, Reviewed Jun 19, 2016
Logging in and signing up for online courses. Accessing links.
Do your research.
It needs to be fully loaded.
Better advance training and follow up.
I would do a thorough survey of what our needs are and make sure those are addressed.
Support is not consistent.
TI should be user-friendly.
4 out of 5.0, Reviewed Mar 3, 2016
Solid service and responsive, lacking a bit on implemenation support to go live.
Ensure good data quality prior to engagement.
Full suite of product together with a single vendor.
Decentralized customer service.
Single customer service contact and not just to a call center.
Slower implementation, involve business users earlier, and prove out test cases.
Too decentralized, would like a single point of contact.
1 of 1 peer(s) found this review helpful.