Jan 5, 2017
Java challenges; good adoption with employees.
Dec 15, 2016
They did not come close to delivering what they promised. When their website was slow they blamed it on our organization. Things we were told were included would have been addons after we bought.
Dec 14, 2016
Very easy implimentation, good customer relations
Dec 7, 2016
Comprehensive product but user experience is not great
Nov 29, 2016
Having a remote location has been troublesome from time to time with our internet connection. Once upgraded, a much better experience. ADP continues to improve its software and usability. Customer service is readily accessible.
Oct 4, 2016
Professional and knowledgeable
Jun 21, 2016
Many bad experiences with ADP, many issues with system one module does not talk to another. Customer support very slow, on phone for hours at a time to resolve simple issue with modules. Customer support has to pass you around to module support technical support, long hold times, do not talk to same person, services outsourced and major disconnect with departments and resolving system issues. It took ADP over 5 1/2 months to correct benefit module to talk with payroll module. Had to manually enter employee benefits on the payroll side. Very bad service.
Jun 19, 2016
Great system and functionality.
Jun 19, 2016
Logging in and signing up for online courses. Accessing links.
Mar 3, 2016
Solid service and responsive, lacking a bit on implemenation support to go live.