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3.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on ADP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 1 out of 5.0, Reviewed

    Product(s): Workforce Now

    Do not use ADP!!!!! - Very BAD Service.

    Overall Comment

    Many bad experiences with ADP, many issues with system one module does not talk to another. Customer support very slow, on phone for hours at a time to resolve simple issue with modules. Customer support has to pass you around to module support technical support, long hold times, do not talk to same person, services outsourced and major disconnect with departments and resolving system issues. It took ADP over 5 1/2 months to correct benefit module to talk with payroll module. Had to manually enter employee benefits on the payroll side. Very bad service.

    What one piece of advice would you give other prospective customers?

    Research.

    What do you like most about the product or service?

    None.

    What do you dislike most about the product?

    Customer Service, lack of follow-up or response to open case issues.

    If you could start over, what would your organization do differently?

    Research your products, do not go with company just because of their name.

    Product capabilities - overall comment

    Many of the modules are very basic.

    Service & support - overall comment

    Very bad service, no follow-up on ADP side on open case issues.


  • 4 out of 5.0, Reviewed

    Product(s): Workforce Now

    Workforce time and attendance.

    Overall Comment

    Great system and functionality.

    What one piece of advice would you give other prospective customers?

    have at least 3 vendors to choose from.

    What do you like most about the product or service?

    scalability.

    What do you dislike most about the product?

    sometimes difficult to access.

    What one thing do you wish the vendor did differently?

    more location support.

    If you could start over, what would your organization do differently?

    review additional vendors.


  • 3 out of 5.0, Reviewed

    Product(s): Workforce Now

    It would be great to have other features included in the basic package.

    Overall Comment

    Logging in and signing up for online courses. Accessing links.

    What one piece of advice would you give other prospective customers?

    Do your research.

    What do you like most about the product or service?

    User friendly.

    What do you dislike most about the product?

    It needs to be fully loaded.

    What one thing do you wish the vendor did differently?

    Better advance training and follow up.

    If you could start over, what would your organization do differently?

    I would do a thorough survey of what our needs are and make sure those are addressed.

    Service & support - overall comment

    Support is not consistent.

    Integration & Deployment - Overall comment

    TI should be user-friendly.


  • 4 out of 5.0, Reviewed

    Product(s): ADP GlobalView,Workforce Now

    Easy implementation, but not without risk.

    Overall Comment

    Solid service and responsive, lacking a bit on implemenation support to go live.

    What one piece of advice would you give other prospective customers?

    Ensure good data quality prior to engagement.

    What do you like most about the product or service?

    Full suite of product together with a single vendor.

    What do you dislike most about the product?

    Decentralized customer service.

    What one thing do you wish the vendor did differently?

    Single customer service contact and not just to a call center.

    If you could start over, what would your organization do differently?

    Slower implementation, involve business users earlier, and prove out test cases.

    Service & support - overall comment

    Too decentralized, would like a single point of contact.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.3

Ability to understand your organization's needs

(4)
3.5

Timely and complete response to product questions

(4)
2.8

Pricing and contract flexibility (pricing and terms)

(4)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.3

How long did your deployment take?

3 - 6 months (<6)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.0

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
3.3

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
2.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
2.8

Quality of technical support

(4)
3.3

Quality of peer user community

(4)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.5
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

Vendor/Product Selection

Analytics Team Leader

Business Analysts

Functional Assessment

Implementation, Maintenance or other IT support

Vendor Management


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Financial/organizational viability


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

Asia/Pacific

EMEA

Europe, Middle East and Africa

Latin America