3 out of 5.0, Reviewed Oct 17, 2016
Product is effective. Implementation services are poor. Disjointed sales, implementation and data migration services delayed the project by several months.
Prepare the HR organization for the shift between an on-premise model (where business rules can be accomodated through customized code) to a strict rules based Saas model.
Employee self service
Upgrade cycle for for the UI is too frequent.
Not use their professional services. Use a third party.
Descope some of the internal complexity. Do a number of data clean up activities before beginning. Shore up some of the legacy integration first - for example: 1 - We were not ready for single sign on so this ended up delaying some of the future convenience. 2 - Our benefits feed was based on an older version and was not compatible.
Product is well embraced by employees for the self service features. The implementation, and its cost overruns, were a big pain.
4 out of 5.0, Reviewed Oct 3, 2016
The implementation team has been very responsive. The communication process was at times lacking.
Articulate clearly your benefits and structure. Ask questions of the vendor to verify the implementation team understands your company.
The product is generally easy to use and configure compared to its competitors.
The implementation team seems inexperienced.
The integration team is offshore. A US resource should be assigned to all projects to monitor the progress.
We have complex benefits. I would have asked the vendor to show us that the software could be configured for our complexity.
Fast response and sense of urgency
4 out of 5.0, Reviewed Sep 29, 2016
We started off with a rocky implementation. However, when we brought our concerns up to a higher level they took action and provided us with a new team who were wonderful. However, our go-live date happened 3 months after we had intended. Their customer support portal is relatively easy to use. I do find that tickets take longer than I feel they should complete. That being said, the customer service and overall customer focus of Ceridian has been impressive. I have at least 3 people who I can contact at any time if there is a problem and I do not feel support is adequately taking care of it. I have a monthly with my Customer Success Manager who keeps me in the loop of upcoming opportunities, things I need to know, as well as assisting me with any problems/issues I may be experiencing. Ultimately, I enjoy the product and its functionality. It has not been a perfect process or product but overall in terms of HCM software it has been able to do all the key functions we need it to do as well as some of our wish list items. As with any product, we have a few workarounds, but we are glad we purchased this product. HR, Payroll, Finance, Managers and Employees have appreciated Dayforce HCM. Our employees especially love the mobile app. We also appreciate the steps they are taking to stay one of the industry leaders and in the almost 2 years we have been on the product we have seen improvements including overall user friendliness as well as increased functionality for administrative users. I'm excited to see what things they will do in the future.
There are so many features of this product you can purchase as add-ons. Really understand what your organization wants and needs and try to incorporate as many of those features at implementation. Also we were confused about some features that were and were not included in our original contract so just be really clear with them up front. Be nice to your implementation team and you will get so much from them. They were some of my best trainers. When I asked them to change something in the set up, sometimes I'd not only ask them to change it but to show me how and they were great. They'd do a go to meeting and I'd take notes while they explained the process.
As our only payroll person, I love some of the feature likes retro pay, ease of creating manaul checks, the abiltity to calcuate payroll at any point in time during the pay period to see where we are and/or to see if the changes I made to someones pay or whatever went through properly. I like attending their INSIGHTS conference, I really enjoy the XOXO p
There are some things that we have work arounds for and I know the system is capable of doing it automatically, but to fix it we have to submit a change request and they can charge upwards of $4000 to make these changes. It can be frustrating to know that if we had set it up that way at implemenation we would not be getting a charge, so as a non-profit we just go without these changes.
I wished support tickets were closed more quickly.
If we were to do it over we would have still chosen Dayforce HCM. However we would have prepped differently for implementation. The first thing is we would have done has much training on the product as we could prior to implementation. The worksheet they have you complete is almost impossible without a decent understanding of the product. We tried participating in the Live Membership trainings mid-way through the process of going through implementation and it would have been wonderful to do these first.
I think their tickets take too long to resolve so I often just avoid the support center and reach out to other clients I have made contacts with to help with my issues. The good news is they do a great job of connecting you with peers who are in similiar industries. Also, I love my customer support manager, our account representative and the other contacts I have at Ceridian and they have bent over backwards to ensure we have a great experience.
4 out of 5.0, Reviewed Sep 26, 2016
Dayforce provided us with a single based application for HR, Time $ Attendance, and Payroll. Our setup was complex. Ceridian's implementation team worked closely with us to fulfill our multi-company needs. Our transition to support was seamless. Now that we have been using Dayforce for more than a year, we are discovering more ways we can use the application to streamline and simply our daily processes.
Keep an open mind as to what Dayforce can do for you. Define your company needs, and communicate them to your implementation team.
I like the fact it is truly a single based application. This eliminates data dropping off when importing from one system to another and cuts down on payroll processing time.
The reporting module is difficult to use, however the 8.50 version eleminates many of the complexities of the older version.
Spend more time on quarter and year-end education during the implementation process.
We meet bi-weekly with our service delivery manager to go over any problems we may be having with getting a ticket resolved. Overall support has been sufficient.
5 out of 5.0, Reviewed Sep 19, 2016
Implementation team's attention to detail and genuine care for our business needs.
Allow yourself to think out of the box and never get stuck with the way you currently do things. Dayforce will expand your horizons if you aren't afraid to break the mold.
Ease of use and adaptability for all levels of the organization.
Migrate more documents from a legacy product.
Engage key front line staff earlier in sandbox phase to ensure "language" made more sense.
From discovery to implementation thru go live, amazing team.
4 out of 5.0, Reviewed Sep 19, 2016
We have a had a lot of great success with Dayforce and some not so great. Our implementation was very rushed but due to internal pressures as well as with Ceridian to get us live. Due to that, we have had some speed bumps along the way that we are still trying to address. Those things, such as shift rotations, recruiting, and benefits that we have implemented post go-live have been a huge success and the company can visibly see the progress we made.
Take your time implementing anything within Dayforce. It is better to learn all aspects and get it right the first time, than having to go back a year or more later to attempt to fix the mistakes.
The product itself is great. It is very diverse and the usefulness is more than our company can absorb. We have had a lot of compliments internally about the recruiting module. It has made finding candidates and hiring them a lot easier. The service support team has been very helpful. They are usually very knowledgable about what we are asking and are very good about doing some more research for us when they don't know the answer.
One of the things our company dislikes most about Dayforce is how easy they say it will be to do something on our own, but when we attempt to do it, a majority of the time we have to involve professional services, which means us spending more money. Things such as reports and forms should be very straightforward. It is an issue for us that even the guides that are provided are not useful. We have also had some issues with the service support team either not responding to tickets in a timely fashion or them being closed without them answering the question. We have spoken with our Service Manager about this and she has made it a priority to help us when these issues arise.
I wish they didn't rush us so much to go live. We were among the first big wave of customers and we felt that we were rushed to go live to be a show piece for the company.
Take our time with implementation. One of the biggest time suckers was getting our org structure set. We should have been working on this as well as trying to get other things implemented not spending so much time on the structure. We would also spend more time with the implementation team learning what they are doing vs it being all done for us. It has made it difficult at first, when we realized there were issues, trying to go back and figure out how to fix them.
The overall support has been good. We have had some bumps along the road with some of the support team members, but we have addressed them with our Support Manager.
We could have used more time to make sure we had all the information we needed and to ensure that all policies correct.
4 out of 5.0, Reviewed Sep 18, 2016
We should have spent more time during implementation to test our configuration. However, now that we have been live for over 2 years, we are confident we have partnered with an excellent company. They listen to our needs as a customer and develop future roadmaps to incorporate those features. We have seen positive growth over the past two years and are excited about their vision and future roadmap of the company.
Be actively involved and spend the time you need during your implementation to make sure you understand your configuration. This way as your business changes (or policy), you will have the knowledge needed to make changes within your configuration yourself. Be open to looking at your existing policy and processes. You may be able to fine tune and eliminate some steps by using Dayforce HCM.
The SaaS aspect and the fact that in all of our 35 locations the information was "real time". The product has helped save time and efficiencies in many areas (Payroll, HR, Benefits specifically).
The support system for issues (which you log as a ticket) sometimes is very effective and sometimes it takes forever to get something resolved. Over the past two years, we have seen an aggressive effort by the company to work on this area. They are aware of the issue and actively addressing it.
During implementation, the implementation team set up the configuration in a test environment. I wish there would have been more guidance on how to test. Dayforce HCM was new to us and we developed our own test scenarios but really were just guessing. I also wish the implementation team would have advised us on ways that Dayforce HCM could help us with some of our processes. A lot of those changes we figured out on our own.
We definitely would spend more time during implementation. We also tried to match processes that we had in place prior to Ceridian Dayforce HCM instead of reevaluating why the process was in place. After going live, and learning how Dayforce HCM could help us, we made policy/configuration changes which simplified many of our processes.
Overall support has been very good for general questions however continue to have a few things that remain unresolved.
We should have spent more time with understanding our configuration with the implementation team.
5 out of 5.0, Reviewed Sep 16, 2016
The vendor worked to understand our business requirements where there existed numerous processes and rules which needed to be consolidated into one standard across two office locations. The vendor took the time to offer the right solutions (not necessarily all their products) to meet our budget requirements.
Look carefully at the whole product you are considering. We were advised on numerous occasions that the vendors could provide solutions, but we really sought a one-stop solution that could easily be supported and managed without plug-ins and the need to add on other products over time.
The product is always improving and undergoing advancement and change and there have been excellent advances in look and ease of use. Any issues encountered are resolved with product support and any of those issues have not impacted any individuals' pay - so we have confidence in the product ability to deliver the service it claims it can. The product is easy to administer and customize to meet our needs at a cost we can manage.
The canned video training, which would be helpful in a standard time clock/punch clock environment really isn't relevant for how our users interact with the product.
Provide an option (even at a cost) to have an on-site consultant during the first implementation process to work with us on the start-up testing rather than via go-to-meeting. This may have changed since then, but at the time it wasn't made available to us.
We would be better prepared before starting implementation. We didn't have a set roadmap of what we wanted to achieve and a limited recognition of the internal processes we would have to first align before implementing software.
The solutions provided in the Ceridian Dayforce product are excellent, we have been able to have them fit it into our culture and roll out the services we need, and when we want to expand the capabilities we reach out to our consultant and/or support and they have been able to provide us with additional solutions right from our existing purchase.
Service is very good and response time is good.
Our initial deployment and implementation was a bit challenging.
5 out of 5.0, Reviewed Sep 12, 2016
Very proactive in recommending this solution. Understood our needs, and the need for our company to expand its capabilities regarding a North American product.
Assemble a complete team. If you can't answer a question in the initial survey, make sure the person who can is part of implementation.
It is hard to pick one thing. Most important to us was to have a system that was North American since we had employees in Canada. For the first 10 years on having a Canadian distributor we were not able to create reports in one system. It is very valuable to have this capability. Along with that goes reportwriting. Very easy to use.
While improving, in some instances it is difficult to get all fields needed into one report. Sometimes you need to create two reports and combine them. This may be handled in a feature that we did not purchase.
Ask about a process instead of providing a yes/no answer. For example, in the old system, payroll used batches to send information. Dayforce does not use batches. However, templates accomplish the same type of task. It would have been helpful to understand from the onset that batches and templates in our case were the same/similar. Since we did not have this understanding, we went into a bit of a panic trying to figure out how we were going to accomplish the task.
Initially, I felt like we were speaking different languages between the product we were currently using vs. Dayforce. The company's implementation initially started with administrators, or power users from the current system. However, we quickly learned that we needed all major users - payroll processors, manufacturing schedule managers, time clock experts, etc. - involved in the implementation because the power users did not have all the answers. We were able to segment into subject matter experts who could focuse on learning a particular skill, enabling implementation to move at a faster pace.
Dayforce continues to evolve. We continue to find new ways to use information in other facets of the business. We are able to quickly respond to data requests and our managers and employees are beginning to increase usage of the product. For the most part, use is intuitive. Ceridian also has excellent classes to enhance knowledge.
I would never rate implementation as perfect. We had quite a bit to learn. However, I need to add additional information. We went live in 2013 and were sold to private equity in 2014. At the sale, we were split into two separate corporation (and 1 Dayforce). Both companies had new EINs, and we had an incredibly short window to create two separate corporations within Dayforce. We could not have done this without Ceridian's flexibility and support.
Implementation is never easy and it is a full-time job while you are trying to do your regular full-time job. Ceridian's implementation team constantly pushed us to ensure that the results we expected to find were what the product was delivering. We needed quite a bit of customization and they were able to deliver it. They were onsite during go-live at the facility where we expected to have the most problems.
4 out of 5.0, Reviewed Sep 9, 2016
We are overall extremely pleased with Ceridian and our vendor partnership with them. They truly take the time to get to know your business and your needs and help decide what the best solutions are for your business - which may not by the newest product they are selling. We have a very complex payroll, and we have the right solution for us at the present time. A few years ago we went through about a year of several changes in account managers. That was less than desirable. But that has since been resolved and everything has been moving smoothly ever since.
You can't be prepared enough. You need to understand your own policies and procedures like the back of your hand as well as have the ability to explain the same to the implementation team. They will do their best with the information you provide, but it is up to you to ensure they understand and to test everything multiple times to make sure it is what you need.
It is highly configurable. As mentioned earlier, we have a rather complex payroll. We have six separate payrolls that combine hourly, salary, weekly, biweekly, union, non-union, etc. A little of everything. The policies for each payroll are entirely different, and both Ceridian HPL and Dayforce handle it without any problems. Here and there we have had to be creative - but it was still able to be accomplished.
My only true dislike, as mentioned earlier, is how the Que for customer support is set up.
Customer support is set up so that when a customer calls, you automatically go to 1st level support. For some of us that have been with Ceridian a long time, and are our company's system administrators, if we are calling support we don't need 1st level support. It is a waste of their time that could go to customers that need that level of support. It would be great if they could figure out a way to allow those of us with more in-depth experience to go straight to 2nd level with our questions.
We would have utilized the 'department' fields with more detail, to help us create sub-totals in our payroll registers.
Dayforce WFM is not set up for 'tracking' FMLA per se. You can track it as attendance, see it on the calendar, etc. But I had this idea in my head that it could do more, and found a project specialist willing to work on the project with me. The end result may not look like it did in my head, but it does provide the needed information. We created two fantastic reports that provide me, 1) an employee's eligible work hours, if they have used any FMLA in previous 12 months and their current available balance; and 2)
As mentioned earlier, our implementation took close to a year. However, Ceridian really partnered with us. They didn't rush us away from our implementation specialist to customer support until we were ready. They even participated in our in-house weekly HR/Payroll meetings, so everyone felt their needs and concerns were heard and resolved.
The initial implementation went rather slow. However, I should clarify that at the time Dayforce (then called InView) was brand new and we were one of the first customers to purchase it. It was a big learning curve on both sides of the vendor/business partnership.