3.9 out of 5 (28 Ratings)
Feb 24, 2017
While we got off to a good start, in that they seemed to be asking all the right questions and documenting all of our processes, it quickly went downhill during the system design phase. We were very disappointed with the implementation team. It seemed the various parties did not understand how their software worked and despite us providing lots of detail as to our internal processed we were given an end product that did not know when it was designed to do or work as we had requested. We are not without our own faults, as the put too much reliance on them and did not take as much ownership as we should have, but then they sold themselves as being the experts.
Jan 25, 2017
The customer service and level of detail received form DF during the implementation and throughout the first few months has been exactly what we needed to confirm we made the right decision.
Jan 24, 2017
Human resources and payroll are ever-changing, complex worlds and it is nice to know that Ceridian is on top of it. I also appreciate that Ceridian is always looking for ways to improve its system, processes, and customer service experience. Specifically - the Dayforce Support website, in addition to resolving direct questions, provides a forum for customers that have suggestions to improve Dayforce to share these ideas with other users and to have these ideas reviewed for possible implementation by Dayforce.
Jan 23, 2017
I would have liked to spend more time than we allowed for planning and implementation. We made the leap in about 6 months, although we should have probably spend closer to a year cleaning up the existing HRIS and Payroll practices and data.
Jan 13, 2017
Great support and guidance through the implementation.
Jan 13, 2017
We have developed a great partnership with Ceridian. They are very focused on customer needs.
Dec 9, 2016
It's been negative.
Dec 1, 2016
Implementation was thorough and accurate.
Nov 18, 2016
We've only implemented Workforce Management WFM within Dayforce. Works well: user experience of the software has been pretty well received, including some processes & tools that we didn't use a system for in the past. Imports from our HR system are working well, though need monitoring. Implementation was able to be done in 4 months for the entire organization, big bang, with pretty good success and a small project team. Not so well: security roles are not strong enough to be able to handle both time management and reporting. Reports are a problem right now. use of Silverlight creates a long load time every time entering the software. Project should have been 5 months to make it less stressful, was crunched due to some of our factors but also waiting for vendor's implementation resources. Vendor's project management service during implmentation was not strong; it put lots more work on us to manage and report milestones and detailed.
Oct 26, 2016
There are always things to work on, but we are very satisfied with the partnership and technology of Ceridian's Dayforce HCM