4 out of 5.0, Reviewed Dec 1, 2016
Implementation was thorough and accurate.
Thoroughly train super users.
Partnership and the customization abilities.
Spend more time on implementation and train the trainer.
4 out of 5.0, Reviewed Nov 18, 2016
We've only implemented Workforce Management WFM within Dayforce. Works well: user experience of the software has been pretty well received, including some processes & tools that we didn't use a system for in the past. Imports from our HR system are working well, though need monitoring. Implementation was able to be done in 4 months for the entire organization, big bang, with pretty good success and a small project team. Not so well: security roles are not strong enough to be able to handle both time management and reporting. Reports are a problem right now. use of Silverlight creates a long load time every time entering the software. Project should have been 5 months to make it less stressful, was crunched due to some of our factors but also waiting for vendor's implementation resources. Vendor's project management service during implmentation was not strong; it put lots more work on us to manage and report milestones and detailed.
Have a dedicated project manager on your team. Push Ceridian for details on milestones and project plan.
User Experience on the scheduling and timesheet functions.
Long initial lag time when entering the software, because of downloading Silverlight components.
More involved staff on their side, outside of the one and a half people who were the implementation team.
5 to 5 1/2 month project to implement WFM with our complexity. We needed more resources than we allocated for the project, to compensate for vendor's lack of project management and to help with test cycles and communication.
4 out of 5.0, Reviewed Oct 26, 2016
There are always things to work on, but we are very satisfied with the partnership and technology of Ceridian's Dayforce HCM
Invest in Training.
Regular updates and the ability to "own" most of the product for changes and enhancements, configuration.
Sometimes when upgrades happen, things that worked become broken.
Spend more time on training.
5 out of 5.0, Reviewed Oct 20, 2016
I have worked with other systems at other organizations and nothing compares to Ceridian Dayforce. The product completely eliminates the need for other system intregrations because it has everything in one system. The payroll and benefits modules are amazing. It is very user friendly and the training Dayforce offers is amazing.
Don't be afriad to ask questions to your implementation team. Review the dig and document all of your requirements. Ceridian is great about helping you find solutions to your unique requirements.
The payroll and benefits module.
Focus more on the organization and site set-up and determine a more workable structure.
The support is awesome. They are continuously striving to improve their service. You can enter tickets through the support portal or call. Urgent matters are addressed quickly.
3 out of 5.0, Reviewed Oct 17, 2016
Product is effective. Implementation services are poor. Disjointed sales, implementation and data migration services delayed the project by several months.
Prepare the HR organization for the shift between an on-premise model (where business rules can be accomodated through customized code) to a strict rules based Saas model.
Employee self service
Upgrade cycle for for the UI is too frequent.
Not use their professional services. Use a third party.
Descope some of the internal complexity. Do a number of data clean up activities before beginning. Shore up some of the legacy integration first - for example: 1 - We were not ready for single sign on so this ended up delaying some of the future convenience. 2 - Our benefits feed was based on an older version and was not compatible.
Product is well embraced by employees for the self service features. The implementation, and its cost overruns, were a big pain.
4 out of 5.0, Reviewed Oct 3, 2016
The implementation team has been very responsive. The communication process was at times lacking.
Articulate clearly your benefits and structure. Ask questions of the vendor to verify the implementation team understands your company.
The product is generally easy to use and configure compared to its competitors.
The implementation team seems inexperienced.
The integration team is offshore. A US resource should be assigned to all projects to monitor the progress.
We have complex benefits. I would have asked the vendor to show us that the software could be configured for our complexity.
Fast response and sense of urgency
4 out of 5.0, Reviewed Sep 29, 2016
We started off with a rocky implementation. However, when we brought our concerns up to a higher level they took action and provided us with a new team who were wonderful. However, our go-live date happened 3 months after we had intended. Their customer support portal is relatively easy to use. I do find that tickets take longer than I feel they should complete. That being said, the customer service and overall customer focus of Ceridian has been impressive. I have at least 3 people who I can contact at any time if there is a problem and I do not feel support is adequately taking care of it. I have a monthly with my Customer Success Manager who keeps me in the loop of upcoming opportunities, things I need to know, as well as assisting me with any problems/issues I may be experiencing. Ultimately, I enjoy the product and its functionality. It has not been a perfect process or product but overall in terms of HCM software it has been able to do all the key functions we need it to do as well as some of our wish list items. As with any product, we have a few workarounds, but we are glad we purchased this product. HR, Payroll, Finance, Managers and Employees have appreciated Dayforce HCM. Our employees especially love the mobile app. We also appreciate the steps they are taking to stay one of the industry leaders and in the almost 2 years we have been on the product we have seen improvements including overall user friendliness as well as increased functionality for administrative users. I'm excited to see what things they will do in the future.
There are so many features of this product you can purchase as add-ons. Really understand what your organization wants and needs and try to incorporate as many of those features at implementation. Also we were confused about some features that were and were not included in our original contract so just be really clear with them up front. Be nice to your implementation team and you will get so much from them. They were some of my best trainers. When I asked them to change something in the set up, sometimes I'd not only ask them to change it but to show me how and they were great. They'd do a go to meeting and I'd take notes while they explained the process.
As our only payroll person, I love some of the feature likes retro pay, ease of creating manaul checks, the abiltity to calcuate payroll at any point in time during the pay period to see where we are and/or to see if the changes I made to someones pay or whatever went through properly. I like attending their INSIGHTS conference, I really enjoy the XOXO p
There are some things that we have work arounds for and I know the system is capable of doing it automatically, but to fix it we have to submit a change request and they can charge upwards of $4000 to make these changes. It can be frustrating to know that if we had set it up that way at implemenation we would not be getting a charge, so as a non-profit we just go without these changes.
I wished support tickets were closed more quickly.
If we were to do it over we would have still chosen Dayforce HCM. However we would have prepped differently for implementation. The first thing is we would have done has much training on the product as we could prior to implementation. The worksheet they have you complete is almost impossible without a decent understanding of the product. We tried participating in the Live Membership trainings mid-way through the process of going through implementation and it would have been wonderful to do these first.
I think their tickets take too long to resolve so I often just avoid the support center and reach out to other clients I have made contacts with to help with my issues. The good news is they do a great job of connecting you with peers who are in similiar industries. Also, I love my customer support manager, our account representative and the other contacts I have at Ceridian and they have bent over backwards to ensure we have a great experience.
4 out of 5.0, Reviewed Sep 26, 2016
Dayforce provided us with a single based application for HR, Time $ Attendance, and Payroll. Our setup was complex. Ceridian's implementation team worked closely with us to fulfill our multi-company needs. Our transition to support was seamless. Now that we have been using Dayforce for more than a year, we are discovering more ways we can use the application to streamline and simply our daily processes.
Keep an open mind as to what Dayforce can do for you. Define your company needs, and communicate them to your implementation team.
I like the fact it is truly a single based application. This eliminates data dropping off when importing from one system to another and cuts down on payroll processing time.
The reporting module is difficult to use, however the 8.50 version eleminates many of the complexities of the older version.
Spend more time on quarter and year-end education during the implementation process.
We meet bi-weekly with our service delivery manager to go over any problems we may be having with getting a ticket resolved. Overall support has been sufficient.
5 out of 5.0, Reviewed Sep 19, 2016
Implementation team's attention to detail and genuine care for our business needs.
Allow yourself to think out of the box and never get stuck with the way you currently do things. Dayforce will expand your horizons if you aren't afraid to break the mold.
Ease of use and adaptability for all levels of the organization.
Migrate more documents from a legacy product.
Engage key front line staff earlier in sandbox phase to ensure "language" made more sense.
From discovery to implementation thru go live, amazing team.
4 out of 5.0, Reviewed Sep 19, 2016
We are very pleased with the final product and its ability to streamline many of our manual processes.
Test! Test! Test! During the Implementation phase, create an internal team of all users to TEST. Do not RUSH to GoLive
The most admired feature is its LIVE database
The Reporting module is still complicated and requires a lot of time
We are quite pleased with Ceridian Dayforce HCM. The Reporting module is still not as 'user friendly' as desired, but Support is readily available to assist.
We would create TEST teams to ensure all modules are performing as needed before GoLive
The Service and Support team are awesome