3.9 out of 5 (34 Ratings)
Apr 7, 2017
Having used Dayforce HCM for over 5 years, I can honestly say that it is an incredible piece of software that is ever-expanding, and the developers are always hard at work creating more modules. As opposed to previous systems where it required multiple file feeds internally, which would constantly update one place such as the HR record, but would not update in Payroll, Self Service, Benefits, or wouldn't update in any of them; with Dayforce however, there are no longer such data integrity issues, as it uses one database to house it all. It also also far easier on the eyes than some previous systems, and the ad-hoc reporting along with topic builder make creating custom reports quite easy (once you get the gist of how it works - there is a learning curve if you don't take the training - but if you're savvy, it's quite robust). The key with Dayforce is IMPLEMENTATION. If you are not diligent, clear, and thorough with the discovery stage and throughout implementation, it will haunt you down the road. Make a team, dedicate someone to nothing but testing and making sure you've got it doing what each team/department/manager/user needs it to do, just do something to make sure you are comfortable with the application and get what you need, otherwise you will spend a lot of time fixing issues with upset employees . Ceridian has grown their teams vastly, so the support reps can be hit and miss, but if you are techy and willing to learn the system, it is far superior to the others out there, and can be very low maintenance.
Mar 28, 2017
Overall it took some time to get used to the product but now I love it
Mar 23, 2017
Knowing full well that we were the first client for the Hawaii implementation team, there was full disclosure that we'd both be learning together about Dayforce HCM. This had an impact on the duration of implementation as we often waited for a response or clarification on our questions.
Mar 22, 2017
Implementation was difficult because our organization was not completely ready. We needed to change our organizational structure and some of our procedures to adopt a paperless system.
Mar 16, 2017
The system has all worked well. The only issue was the change for managers and employees. There was some push back and we could have spent more time with the end users to make them more comfortable.
Mar 16, 2017
One would think moving from one Ceridian (HCM) product to another (Dayforce) would be seamless, not for us. It was the worst year and a half ever. During this time, we had 5 different Payroll implementation Team Members, but in the end, a 3rd party had to intervene. Our vendor feeds are just now to the point where they are working. Even with 2 Ceridian employees onsite during our first live payroll, it was still a mess. Training was none existent and we were forced to move to our service team before we were ready.
Feb 24, 2017
While we got off to a good start, in that they seemed to be asking all the right questions and documenting all of our processes, it quickly went downhill during the system design phase. We were very disappointed with the implementation team. It seemed the various parties did not understand how their software worked and despite us providing lots of detail as to our internal processed we were given an end product that did not know when it was designed to do or work as we had requested. We are not without our own faults, as the put too much reliance on them and did not take as much ownership as we should have, but then they sold themselves as being the experts.
Jan 25, 2017
The customer service and level of detail received form DF during the implementation and throughout the first few months has been exactly what we needed to confirm we made the right decision.
Jan 24, 2017
Human resources and payroll are ever-changing, complex worlds and it is nice to know that Ceridian is on top of it. I also appreciate that Ceridian is always looking for ways to improve its system, processes, and customer service experience. Specifically - the Dayforce Support website, in addition to resolving direct questions, provides a forum for customers that have suggestions to improve Dayforce to share these ideas with other users and to have these ideas reviewed for possible implementation by Dayforce.
Jan 23, 2017
I would have liked to spend more time than we allowed for planning and implementation. We made the leap in about 6 months, although we should have probably spend closer to a year cleaning up the existing HRIS and Payroll practices and data.