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4.0 out of 5.0 (21 ratings)

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We have aggregated ratings data on Ceridian but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    True Partnership

    Overall Comment

    Implementation was thorough and accurate.

    What one piece of advice would you give other prospective customers?

    Thoroughly train super users.

    What do you like most about the product or service?

    Partnership and the customization abilities.

    If you could start over, what would your organization do differently?

    Spend more time on implementation and train the trainer.


  • 4 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    Good software with some limitations; was able to implement WFM in 4 months

    Overall Comment

    We've only implemented Workforce Management WFM within Dayforce. Works well: user experience of the software has been pretty well received, including some processes & tools that we didn't use a system for in the past. Imports from our HR system are working well, though need monitoring. Implementation was able to be done in 4 months for the entire organization, big bang, with pretty good success and a small project team. Not so well: security roles are not strong enough to be able to handle both time management and reporting. Reports are a problem right now. use of Silverlight creates a long load time every time entering the software. Project should have been 5 months to make it less stressful, was crunched due to some of our factors but also waiting for vendor's implementation resources. Vendor's project management service during implmentation was not strong; it put lots more work on us to manage and report milestones and detailed.

    What one piece of advice would you give other prospective customers?

    Have a dedicated project manager on your team. Push Ceridian for details on milestones and project plan.

    What do you like most about the product or service?

    User Experience on the scheduling and timesheet functions.

    What do you dislike most about the product?

    Long initial lag time when entering the software, because of downloading Silverlight components.

    What one thing do you wish the vendor did differently?

    More involved staff on their side, outside of the one and a half people who were the implementation team.

    If you could start over, what would your organization do differently?

    5 to 5 1/2 month project to implement WFM with our complexity. We needed more resources than we allocated for the project, to compensate for vendor's lack of project management and to help with test cycles and communication.


  • 4 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    Partnership is key!

    Overall Comment

    There are always things to work on, but we are very satisfied with the partnership and technology of Ceridian's Dayforce HCM

    What one piece of advice would you give other prospective customers?

    Invest in Training.

    What do you like most about the product or service?

    Regular updates and the ability to "own" most of the product for changes and enhancements, configuration.

    What do you dislike most about the product?

    Sometimes when upgrades happen, things that worked become broken.

    If you could start over, what would your organization do differently?

    Spend more time on training.


  • 5 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    One Stop Shop

    Overall Comment

    I have worked with other systems at other organizations and nothing compares to Ceridian Dayforce. The product completely eliminates the need for other system intregrations because it has everything in one system. The payroll and benefits modules are amazing. It is very user friendly and the training Dayforce offers is amazing.

    What one piece of advice would you give other prospective customers?

    Don't be afriad to ask questions to your implementation team. Review the dig and document all of your requirements. Ceridian is great about helping you find solutions to your unique requirements.

    What do you like most about the product or service?

    The payroll and benefits module.

    If you could start over, what would your organization do differently?

    Focus more on the organization and site set-up and determine a more workable structure.

    Service & support - overall comment

    The support is awesome. They are continuously striving to improve their service. You can enter tickets through the support portal or call. Urgent matters are addressed quickly.


  • 3 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    Product is effect. Implementation services is poor.

    Overall Comment

    Product is effective. Implementation services are poor. Disjointed sales, implementation and data migration services delayed the project by several months.

    What one piece of advice would you give other prospective customers?

    Prepare the HR organization for the shift between an on-premise model (where business rules can be accomodated through customized code) to a strict rules based Saas model.

    What do you like most about the product or service?

    Employee self service

    What do you dislike most about the product?

    Upgrade cycle for for the UI is too frequent.

    What one thing do you wish the vendor did differently?

    Not use their professional services. Use a third party.

    If you could start over, what would your organization do differently?

    Descope some of the internal complexity. Do a number of data clean up activities before beginning. Shore up some of the legacy integration first - for example: 1 - We were not ready for single sign on so this ended up delaying some of the future convenience. 2 - Our benefits feed was based on an older version and was not compatible.

    Service & support - overall comment

    Product is well embraced by employees for the self service features. The implementation, and its cost overruns, were a big pain.


  • 4 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    Strong Implementation Team with Room to Improve

    Overall Comment

    The implementation team has been very responsive. The communication process was at times lacking.

    What one piece of advice would you give other prospective customers?

    Articulate clearly your benefits and structure. Ask questions of the vendor to verify the implementation team understands your company.

    What do you like most about the product or service?

    The product is generally easy to use and configure compared to its competitors.

    What do you dislike most about the product?

    The implementation team seems inexperienced.

    What one thing do you wish the vendor did differently?

    The integration team is offshore. A US resource should be assigned to all projects to monitor the progress.

    If you could start over, what would your organization do differently?

    We have complex benefits. I would have asked the vendor to show us that the software could be configured for our complexity.

    Service & support - overall comment

    Fast response and sense of urgency


  • 4 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    Customer-Focused Organization, a few issues, but overall great product.

    Overall Comment

    We started off with a rocky implementation. However, when we brought our concerns up to a higher level they took action and provided us with a new team who were wonderful. However, our go-live date happened 3 months after we had intended. Their customer support portal is relatively easy to use. I do find that tickets take longer than I feel they should complete. That being said, the customer service and overall customer focus of Ceridian has been impressive. I have at least 3 people who I can contact at any time if there is a problem and I do not feel support is adequately taking care of it. I have a monthly with my Customer Success Manager who keeps me in the loop of upcoming opportunities, things I need to know, as well as assisting me with any problems/issues I may be experiencing. Ultimately, I enjoy the product and its functionality. It has not been a perfect process or product but overall in terms of HCM software it has been able to do all the key functions we need it to do as well as some of our wish list items. As with any product, we have a few workarounds, but we are glad we purchased this product. HR, Payroll, Finance, Managers and Employees have appreciated Dayforce HCM. Our employees especially love the mobile app. We also appreciate the steps they are taking to stay one of the industry leaders and in the almost 2 years we have been on the product we have seen improvements including overall user friendliness as well as increased functionality for administrative users. I'm excited to see what things they will do in the future.

    What one piece of advice would you give other prospective customers?

    There are so many features of this product you can purchase as add-ons. Really understand what your organization wants and needs and try to incorporate as many of those features at implementation. Also we were confused about some features that were and were not included in our original contract so just be really clear with them up front. Be nice to your implementation team and you will get so much from them. They were some of my best trainers. When I asked them to change something in the set up, sometimes I'd not only ask them to change it but to show me how and they were great. They'd do a go to meeting and I'd take notes while they explained the process.

    What do you like most about the product or service?

    As our only payroll person, I love some of the feature likes retro pay, ease of creating manaul checks, the abiltity to calcuate payroll at any point in time during the pay period to see where we are and/or to see if the changes I made to someones pay or whatever went through properly. I like attending their INSIGHTS conference, I really enjoy the XOXO p

    What do you dislike most about the product?

    There are some things that we have work arounds for and I know the system is capable of doing it automatically, but to fix it we have to submit a change request and they can charge upwards of $4000 to make these changes. It can be frustrating to know that if we had set it up that way at implemenation we would not be getting a charge, so as a non-profit we just go without these changes.

    What one thing do you wish the vendor did differently?

    I wished support tickets were closed more quickly.

    If you could start over, what would your organization do differently?

    If we were to do it over we would have still chosen Dayforce HCM. However we would have prepped differently for implementation. The first thing is we would have done has much training on the product as we could prior to implementation. The worksheet they have you complete is almost impossible without a decent understanding of the product. We tried participating in the Live Membership trainings mid-way through the process of going through implementation and it would have been wonderful to do these first.

    Service & support - overall comment

    I think their tickets take too long to resolve so I often just avoid the support center and reach out to other clients I have made contacts with to help with my issues. The good news is they do a great job of connecting you with peers who are in similiar industries. Also, I love my customer support manager, our account representative and the other contacts I have at Ceridian and they have bent over backwards to ensure we have a great experience.


  • 4 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    A Simple Solution

    Overall Comment

    Dayforce provided us with a single based application for HR, Time $ Attendance, and Payroll. Our setup was complex. Ceridian's implementation team worked closely with us to fulfill our multi-company needs. Our transition to support was seamless. Now that we have been using Dayforce for more than a year, we are discovering more ways we can use the application to streamline and simply our daily processes.

    What one piece of advice would you give other prospective customers?

    Keep an open mind as to what Dayforce can do for you. Define your company needs, and communicate them to your implementation team.

    What do you like most about the product or service?

    I like the fact it is truly a single based application. This eliminates data dropping off when importing from one system to another and cuts down on payroll processing time.

    What do you dislike most about the product?

    The reporting module is difficult to use, however the 8.50 version eleminates many of the complexities of the older version.

    What one thing do you wish the vendor did differently?

    Spend more time on quarter and year-end education during the implementation process.

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    We meet bi-weekly with our service delivery manager to go over any problems we may be having with getting a ticket resolved. Overall support has been sufficient.


  • 5 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    Ceridian Dayforce-Truly making worklife better.

    Overall Comment

    Implementation team's attention to detail and genuine care for our business needs.

    What one piece of advice would you give other prospective customers?

    Allow yourself to think out of the box and never get stuck with the way you currently do things. Dayforce will expand your horizons if you aren't afraid to break the mold.

    What do you like most about the product or service?

    Ease of use and adaptability for all levels of the organization.

    What one thing do you wish the vendor did differently?

    Migrate more documents from a legacy product.

    If you could start over, what would your organization do differently?

    Engage key front line staff earlier in sandbox phase to ensure "language" made more sense.

    Service & support - overall comment

    From discovery to implementation thru go live, amazing team.


  • 4 out of 5.0, Reviewed

    Product(s): Ceridian Dayforce

    Dayforce HCM - Streamlining towards Success.

    Overall Comment

    We are very pleased with the final product and its ability to streamline many of our manual processes.

    What one piece of advice would you give other prospective customers?

    Test! Test! Test! During the Implementation phase, create an internal team of all users to TEST. Do not RUSH to GoLive

    What do you like most about the product or service?

    The most admired feature is its LIVE database

    What do you dislike most about the product?

    The Reporting module is still complicated and requires a lot of time

    What one thing do you wish the vendor did differently?

    We are quite pleased with Ceridian Dayforce HCM. The Reporting module is still not as 'user friendly' as desired, but Support is readily available to assist.

    If you could start over, what would your organization do differently?

    We would create TEST teams to ensure all modules are performing as needed before GoLive

    Service & support - overall comment

    The Service and Support team are awesome


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(18)
4.2

Ability to understand your organization's needs

(21)
3.9

Timely and complete response to product questions

(21)
4.1

Pricing and contract flexibility (pricing and terms)

(20)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(21)
3.7

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(14)
3.8

Ease of integration using standard APIs and tools

(16)
4.1

Quality and availability of end-user training

(21)
4.0

Ease of deployment

(21)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(21)
3.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(19)
3.8

Quality of technical support

(20)
3.9

Quality of peer user community

(19)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(21)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Implementation, Maintenance or other IT support

User Training

End User Support Manager

Application Lead

Development/Integration

Vendor/Product Selection

Business Analyst

Analytics User

Executive Sponsor

End User Computing Stakeholder

Functional Assessment

Technical assessment

Vendor Management

Analytics Team Leader

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process outcomes

Improve business process agility

Cost management

Drive innovation

Enhance decision making

Improve compliance & risk management

Improve customer relations/service

Improve supplier or partner relationships

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Product roadmap and future vision

Strong customer focus

Strong services expertise

Overall cost

Strong user community

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa