3.8 out of 5.0 (22 ratings)
22 Verified Reviews

Ceridian Dayforce

Payroll is satisfied, but HR faces an everyday struggle

It's been negative.

Ceridian Dayforce

True Partnership

Implementation was thorough and accurate.

Ceridian Dayforce

Good software with some limitations; was able to implement WFM in 4 months

We've only implemented Workforce Management WFM within Dayforce. Works well: user experience of the software has been pretty well received, including some processes & tools that we didn't use a system for in the past. Imports from our HR system are working well, though need monitoring. Implementation was able to be done in 4 months for the entire organization, big bang, with pretty good success and a small project team. Not so well: security roles are not strong enough to be able to handle both time management and reporting. Reports are a problem right now. use of Silverlight creates a long load time every time entering the software. Project should have been 5 months to make it less stressful, was crunched due to some of our factors but also waiting for vendor's implementation resources. Vendor's project management service during implmentation was not strong; it put lots more work on us to manage and report milestones and detailed.

Ceridian Dayforce

Partnership is key!

There are always things to work on, but we are very satisfied with the partnership and technology of Ceridian's Dayforce HCM

Ceridian Dayforce

One Stop Shop

I have worked with other systems at other organizations and nothing compares to Ceridian Dayforce. The product completely eliminates the need for other system intregrations because it has everything in one system. The payroll and benefits modules are amazing. It is very user friendly and the training Dayforce offers is amazing.

Ceridian Dayforce

Product is effect. Implementation services is poor.

Product is effective. Implementation services are poor. Disjointed sales, implementation and data migration services delayed the project by several months.

Ceridian Dayforce

Strong Implementation Team with Room to Improve

The implementation team has been very responsive. The communication process was at times lacking.

Ceridian Dayforce

Customer-Focused Organization, a few issues, but overall great product.

We started off with a rocky implementation. However, when we brought our concerns up to a higher level they took action and provided us with a new team who were wonderful. However, our go-live date happened 3 months after we had intended. Their customer support portal is relatively easy to use. I do find that tickets take longer than I feel they should complete. That being said, the customer service and overall customer focus of Ceridian has been impressive. I have at least 3 people who I can contact at any time if there is a problem and I do not feel support is adequately taking care of it. I have a monthly with my Customer Success Manager who keeps me in the loop of upcoming opportunities, things I need to know, as well as assisting me with any problems/issues I may be experiencing. Ultimately, I enjoy the product and its functionality. It has not been a perfect process or product but overall in terms of HCM software it has been able to do all the key functions we need it to do as well as some of our wish list items. As with any product, we have a few workarounds, but we are glad we purchased this product. HR, Payroll, Finance, Managers and Employees have appreciated Dayforce HCM. Our employees especially love the mobile app. We also appreciate the steps they are taking to stay one of the industry leaders and in the almost 2 years we have been on the product we have seen improvements including overall user friendliness as well as increased functionality for administrative users. I'm excited to see what things they will do in the future.

Ceridian Dayforce

A Simple Solution

Dayforce provided us with a single based application for HR, Time $ Attendance, and Payroll. Our setup was complex. Ceridian's implementation team worked closely with us to fulfill our multi-company needs. Our transition to support was seamless. Now that we have been using Dayforce for more than a year, we are discovering more ways we can use the application to streamline and simply our daily processes.

Ceridian Dayforce

Ceridian Dayforce-Truly making worklife better.

Implementation team's attention to detail and genuine care for our business needs.