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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): CoreHR Payroll, CoreHR Recruitment

    Nice experience

    Overall Comment

    Overall support experience is good, people are flexible & supportive and are always available as helping hand.

    What one piece of advice would you give other prospective customers?

    Build strong control mechanisms to maintain systems integrity. Having dedicated Onsite resource may help better.

    What do you like most about the product or service?

    Product is flexible for any kind of customizations. Indian Payroll is strong .

    What do you dislike most about the product?

    Services can be imporved a bit.

    What one thing do you wish the vendor did differently?

    1. Proactive approach to improve and monitor system performance 2. Proactively propose enhancements to simplify our operations and address pain points.

    If you could start over, what would your organization do differently?

    1) Streamline Internal processes to reduce customizations 2) Get the solutions verified by Experts 3) Maintain better ticketing system and change management process 4) Follow proper Documentation manuals and Quality checks for the changes.

    Service & support - overall comment

    People are flexible & supportive


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

9 - 12 months (<12)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Functional Assessment

Implementation, Maintenance or other IT support

User Training

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Pre-existing relationships

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific