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cloud-human-capital-mgmt-suites ge-api-healthcare All Markets > Cloud HCM Suites for Midmarket and Large Enterprises

GE API Healthcare

1.0 out of 5.0 (1 ratings)

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  • 1 out of 5.0, Reviewed

    Product(s): API Healthcare Human Resources And Payroll

    The customer services of API has been changed after the merger.

    Overall Comment

    After API was merged by GE, the customer services, and technical experts were dismissed. We had very hard time to run tests because of multiple failures which caused a very long delay between the plan and actual go-live.

    What one piece of advice would you give other prospective customers?

    Be aware of dealing with big companies, which will take a long time to get resources and to go thru complex processes.

    What do you like most about the product or service?

    We missed the people from the organization before re-organization.

    What do you dislike most about the product?

    All after re-organization.

    What one thing do you wish the vendor did differently?

    Do not change the organization dramatically after they purchased.

    If you could start over, what would your organization do differently?

    Would look for other vendors or wait until the-the dust comes down after organization change.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
1.0

Pricing and contract flexibility (pricing and terms)

(1)
1.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
1.0

How long did your deployment take?

12 months or more


Ease of integration using standard APIs and tools

(1)
1.0

Quality and availability of end-user training

(1)
1.0

Ease of deployment

(1)
1.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
1.0

Quality of technical support

(1)
2.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
2.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor


Why did you purchase the software or service?

Improve customer relations/service


What were the key factors that drove your decision?

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

North America