4 out of 5.0, Reviewed Oct 16, 2016
Overall ver supportve. Did have an issue with one of the lead personnel. When raised, Kronos addressed and did right by us. A key requirement was for them to take the lead initially, but train us so we could finish the rollout. They absolutely helped us be independant. We also did not want customization, which they helped us achieve.
Negotiations are important and ensuring the units that will use the solution are part of the selection process. (Prevent customization.)
ease of use
Early the pricing was way too high and dramatic. We would have boughten and rolled earlier if the initial pricing was logical.
Nothing that I can think of...
We are happy with our choice
4 out of 5.0, Reviewed Sep 21, 2016
Kronos has continued to provide exceptional customer service
Be precise with your business requirements
Cost effective change
The Suuport team was outstanding - 24/7/365
5 out of 5.0, Reviewed Sep 21, 2016
Kronos was very helpful during implementation and has been overall great to work with since implementation.
The program seems to be easy to use and very customizable.
Create a program to monitor our license usage.
I've heard very minimal complaints about the systems capabilities.
Ever since implementing, I've not heard any complaints from our IT Business Solutions about receiving support from Kronos.
3 out of 5.0, Reviewed Sep 20, 2016
Overall the transition to the new version was a success. The software program is relatively used with ease by the majority of our workforce from my knowledge with few internal or external glitches. It is manageable and if not we've been able to reach out to the customer service department/our service representatives to resolve any issues in a timely and efficient manner.
Efficiency, Ease of use/understanding to enter in the necessary information required to make the transactions completed for the programs/software we employ.
Incomplete documentation of the invoices/billing issues that we would like to resolve up front by having the corrected paperwork with completed information to expedite the billing process and overall save time.
Worked more effectively with the Accounting/Finance Department to get proper documentation of our purchase order numbers and sales orders on their invoices being uploaded to our Accounting/Finance systems. We do have a brief lag time trying to connect their invoices with services or products we have utilized because their documentation needs to be more thorough.
From my knowledge, we as a company were overall happy with the implementation of the new Kronos 7.0 Upgrade. (I'm fairly certain that is the version number we upgraded to).
4 out of 5.0, Reviewed Aug 15, 2016
Deployment is done within 6 months.
Make sure to know all the components involved.
Emphasize the use of Workforce Central for the clock.
Implement in the cloud
Business analyst was excellent.
3 out of 5.0, Reviewed Jun 7, 2016
We worked with a new project manager on the vendor (Kronos) side. He did not understand the complexity of upgrading, while moving to a host platform. We were unaware he lacked this experience. This caused delays.
Assess everyone's experience with Cloud implementations.
The reporting is strong.
We caught them in an upgrade that caused some of our clocks to become obsolete. We were able to find a workaround, but this took time and cost money.
Assess the level of expertise the vendor has. Yes, he may know the product, but does he know the platform.
4 out of 5.0, Reviewed May 10, 2016
The Kronos toolsets were successfully implemented with our Oracle HR backend and support our HQ, remote offices and installation sites all over the world.
Integration is always tough, know what you're in for if not using Kronos HR.
More robust integration offering. Lack of error handling had to be handled internally, a huge pain.
Have rulesets for multiple manufacturing locations defined ahead of project start. Labor union regulations are very specific and different in different locations.
Handles the most complex union labor rules we have.
Kronos was there when needed, they were semi-local so on-site training was very handy.
We did most of the heavy lifting, and some custom error handling as their tools did not support what we consider basic functionality for integration errors.
1 of 1 peer(s) found this review helpful.