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3.9 out of 5.0 (9 ratings)

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We have aggregated ratings data on Kronos but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Kronos Workforce Central

    Upgrade was smooth

    Overall Comment

    Upgrade and transtion to new version went smooth.


  • 4 out of 5.0, Reviewed

    Product(s): Kronos Workforce Central

    Successful Kronos Upgrade to version 8.1.

    Overall Comment

    I really like the vendor. They are responsive and helpful.

    What one piece of advice would you give other prospective customers?

    The activities module has significantly changed. Please test extensively.

    What do you like most about the product or service?

    The new navigation.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Be certain that a dba is available during go live.


  • 4 out of 5.0, Reviewed

    Product(s): Kronos Workforce Ready

    Relatively smooth implementation and met business requirements

    Overall Comment

    Overall ver supportve. Did have an issue with one of the lead personnel. When raised, Kronos addressed and did right by us. A key requirement was for them to take the lead initially, but train us so we could finish the rollout. They absolutely helped us be independant. We also did not want customization, which they helped us achieve.

    What one piece of advice would you give other prospective customers?

    Negotiations are important and ensuring the units that will use the solution are part of the selection process. (Prevent customization.)

    What do you like most about the product or service?

    ease of use

    What one thing do you wish the vendor did differently?

    Early the pricing was way too high and dramatic. We would have boughten and rolled earlier if the initial pricing was logical.

    If you could start over, what would your organization do differently?

    Nothing that I can think of...

    Service & support - overall comment

    We are happy with our choice


  • 4 out of 5.0, Reviewed

    Product(s): Kronos Workforce Central, Kronos Workforce Ready

    Application Support and development teams worked with our team to create interfaces

    Overall Comment

    Kronos has continued to provide exceptional customer service

    What one piece of advice would you give other prospective customers?

    Be precise with your business requirements

    What do you like most about the product or service?

    flexibility

    What one thing do you wish the vendor did differently?

    Cost effective change

    Service & support - overall comment

    The Suuport team was outstanding - 24/7/365


  • 5 out of 5.0, Reviewed

    Product(s): Kronos Workforce Central

    Implementation was easy and has been a great partner since.

    Overall Comment

    Kronos was very helpful during implementation and has been overall great to work with since implementation.

    What do you like most about the product or service?

    The program seems to be easy to use and very customizable.

    If you could start over, what would your organization do differently?

    Create a program to monitor our license usage.

    Product capabilities - overall comment

    I've heard very minimal complaints about the systems capabilities.

    Service & support - overall comment

    Ever since implementing, I've not heard any complaints from our IT Business Solutions about receiving support from Kronos.


  • 3 out of 5.0, Reviewed

    Product(s): Kronos Workforce Ready

    Kronos-Efficient Time Keeping & Time Management System for Growing Organizations.

    Overall Comment

    Overall the transition to the new version was a success. The software program is relatively used with ease by the majority of our workforce from my knowledge with few internal or external glitches. It is manageable and if not we've been able to reach out to the customer service department/our service representatives to resolve any issues in a timely and efficient manner.

    What one piece of advice would you give other prospective customers?

    N/A

    What do you like most about the product or service?

    Efficiency, Ease of use/understanding to enter in the necessary information required to make the transactions completed for the programs/software we employ.

    What do you dislike most about the product?

    Incomplete documentation of the invoices/billing issues that we would like to resolve up front by having the corrected paperwork with completed information to expedite the billing process and overall save time.

    What one thing do you wish the vendor did differently?

    Worked more effectively with the Accounting/Finance Department to get proper documentation of our purchase order numbers and sales orders on their invoices being uploaded to our Accounting/Finance systems. We do have a brief lag time trying to connect their invoices with services or products we have utilized because their documentation needs to be more thorough.

    If you could start over, what would your organization do differently?

    N/A

    Service & support - overall comment

    From my knowledge, we as a company were overall happy with the implementation of the new Kronos 7.0 Upgrade. (I'm fairly certain that is the version number we upgraded to).


  • 4 out of 5.0, Reviewed

    Product(s): Kronos Workforce Central, Other...

    Implementation on premise was okay but now considering moving to the cloud.

    Overall Comment

    Deployment is done within 6 months.

    What one piece of advice would you give other prospective customers?

    Make sure to know all the components involved.

    What do you like most about the product or service?

    Customer service

    What do you dislike most about the product?

    Cost

    What one thing do you wish the vendor did differently?

    Emphasize the use of Workforce Central for the clock.

    If you could start over, what would your organization do differently?

    Implement in the cloud

    Service & support - overall comment

    Business analyst was excellent.


  • 3 out of 5.0, Reviewed

    Product(s): Kronos Workforce Central

    Lost in the cloud(s)

    Overall Comment

    We worked with a new project manager on the vendor (Kronos) side. He did not understand the complexity of upgrading, while moving to a host platform. We were unaware he lacked this experience. This caused delays.

    What one piece of advice would you give other prospective customers?

    Assess everyone's experience with Cloud implementations.

    What do you like most about the product or service?

    The reporting is strong.

    What do you dislike most about the product?

    We caught them in an upgrade that caused some of our clocks to become obsolete. We were able to find a workaround, but this took time and cost money.

    What one thing do you wish the vendor did differently?

    Assess.

    If you could start over, what would your organization do differently?

    Assess the level of expertise the vendor has. Yes, he may know the product, but does he know the platform.


  • 4 out of 5.0, Reviewed

    Product(s): Kronos Workforce Central, Kronos Workforce Ready

    Implementation with Oracle HR backend was complex but doable.

    Overall Comment

    The Kronos toolsets were successfully implemented with our Oracle HR backend and support our HQ, remote offices and installation sites all over the world.

    What one piece of advice would you give other prospective customers?

    Integration is always tough, know what you're in for if not using Kronos HR.

    What one thing do you wish the vendor did differently?

    More robust integration offering. Lack of error handling had to be handled internally, a huge pain.

    If you could start over, what would your organization do differently?

    Have rulesets for multiple manufacturing locations defined ahead of project start. Labor union regulations are very specific and different in different locations.

    Product capabilities - overall comment

    Handles the most complex union labor rules we have.

    Service & support - overall comment

    Kronos was there when needed, they were semi-local so on-site training was very handy.

    Integration & Deployment - Overall comment

    We did most of the heavy lifting, and some custom error handling as their tools did not support what we consider basic functionality for integration errors.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
3.9

Ability to understand your organization's needs

(8)
4.0

Timely and complete response to product questions

(8)
4.4

Pricing and contract flexibility (pricing and terms)

(8)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.0

How long did your deployment take?

6 - 9 months (<9)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
4.1

Ease of integration using standard APIs and tools

(8)
3.8

Quality and availability of end-user training

(9)
4.2

Ease of deployment

(9)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
4.2

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
4.3

Quality of technical support

(6)
4.5

Quality of peer user community

(5)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
4.2
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Vendor/Product Selection

Application Lead

Executive Sponsor

Analytics Team Leader

Business Analysts

Development/Integration

End User Support Manager

Functional Assessment

System Administrator

Technical Assessment

Technical assessment

User Training

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Cost management

Improve business process outcomes

Improve customer relations/service

Drive innovation

Enhance decision making

Improve compliance & risk management

Improve compliance and risk management

Improve business process agility


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Product roadmap and future vision

Overall cost

Pre-existing relationships

Strong customer focus

Strong services expertise

Financial/organizational viability

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America