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4.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on Meta4 but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Meta4 Human Capital Management

    Excellent customer focus, in a product that is improving year by year

    Overall Comment

    Relationship with the vendor is good, they always try to go further with our needs

    What one piece of advice would you give other prospective customers?

    Plan carefully phases with modules & countries to deploy. Assure the alignment between your local teams & vendor teams. Maximize effort to maintain all the key on board and with max motivation in the project

    What do you like most about the product or service?

    Every quarter we have new features available in the platform that help us to strength our HR process. In a very easy way, with good support, and with no additional cost. Everything is included in the fee.

    What do you dislike most about the product?

    Sometimes is no easy no get the right answer from the customer service.

    What one thing do you wish the vendor did differently?

    More demanding our internal project team, to increase a speed of deployment.

    If you could start over, what would your organization do differently?

    Become more aware of constraints and local needs in the different countries. Assure that the local teams of the vendor and customer are fully aligned.

    Service & support - overall comment

    Account management is excellent but standard customer service center needs to improve.


  • 4 out of 5.0, Reviewed

    Product(s): Meta4 Human Capital Management

    Good, Solid Provider of SaaS based HR services.

    Overall Comment

    Overall, a good experience. Meta4 worked with us to develop specific modules for our organization including leave and recruiting functions. Meta4 also made great strides in increasing the security around their data centers and systems gaining numerous certifications and passing numerous audits. Meta4 really turned it around from a security perspective. The core of the product is still outdated with an upgrade plan on the table. Meta4 is a very conservative organization. Change is not a good thing for them. Their core competency is relability and consistency. If you need innovation, creativity and "out of the box" thinking, they are not the company.

    What one piece of advice would you give other prospective customers?

    Get your requirements right and understand that changes are not easy for Meta4. They love consistency across clients and innovation threatens reliability for them.

    What do you like most about the product or service?

    Meta4 has a solid core product. They have good people who work hard and are engaged with their customers.

    What do you dislike most about the product?

    Good basic product but too basic to provide great value without modification. Payroll and basic HR functions are their core compentencies.

    What one thing do you wish the vendor did differently?

    Addressed security issues and concerns before they became issues for the customers. No incidents but their practices were very poor until the past 2 years.

    If you could start over, what would your organization do differently?

    Would have used Meta4 as a core and brought in other vendors to fill in the functions we needed, that Meta4 did not have instead of co-creating these modules with them. The development processses are long, moderately expensive, and the results were very basic solutions.

    Integration & Deployment - Overall comment

    Integration is very difficult for them since they do not have APIs or web services and rely on an ETL process to move data. You basically extract a file from their system and process that file within.


  • 3 out of 5.0, Reviewed

    Product(s): Meta4 Human Capital Management

    Implementation was well support, but after that, you must manage almost alone.

    Overall Comment

    In general, Meta4 Peoplenet is a good technology for managing your main HR Process, but the concept of SAAS is quite restrictive because you can't adapt it to your own needs and peculiarities.

    What one piece of advice would you give other prospective customers?

    Be sure that he standard is goog for you: you can't change it in the future.

    What do you like most about the product or service?

    Is very goog for managing HR Process

    What do you dislike most about the product?

    The concept of CSS service.

    What one thing do you wish the vendor did differently?

    Give more personal support after the implementation

    If you could start over, what would your organization do differently?

    Probably, we will not choose a SAAS tecnology.

    Service & support - overall comment

    Good in general, but not perfect.


  • 4 out of 5.0, Reviewed

    Product(s): Meta4 Human Capital Management

    High commitment of the vendor during the implementation & good customer orientation.

    Overall Comment

    The product is very stable and it is improving every quarter.

    What one piece of advice would you give other prospective customers?

    Try to think carefully about current processes and how you could change to go to the system.

    What do you like most about the product or service?

    Core HR & Performance Management.

    What do you dislike most about the product?

    Recruitment module.

    What one thing do you wish the vendor did differently?

    Speak up about problems with the internal implementation team.

    If you could start over, what would your organization do differently?

    Put more resources in change management.

    Service & support - overall comment

    sometimes it is difficult to reach an expert


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.8

Ability to understand your organization's needs

(4)
3.8

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.8

How long did your deployment take?

12 months or more

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(3)
2.7

Quality and availability of end-user training

(3)
3.0

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(4)
4.0

Quality of technical support

(4)
3.0

Quality of peer user community

(4)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Application Lead

Technical assessment

Development/Integration

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Create internal/operational efficiencies

Improve business process agility

Improve compliance & risk management

Drive innovation

Enhance decision making


What were the key factors that drove your decision? Multiple responses allowed.

Strong customer focus

Product functionality and performance

Financial/organizational viability

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place?

Europe, Middle East and Africa

Latin America

Asia/Pacific

North America