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3.9 out of 5.0 (32 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft

    Good product with a large portfolio and loyal user base

    Overall Comment

    Our implementation team has found several instances where functionality does not work as expected and the support we've received is a little slow to respond (probably because we are a small fry in their big portfolio). Other than that, we've received useful help guides, customer support, and the product works well for our business.

    What one piece of advice would you give other prospective customers?

    Do your research on both functionality and ongoing costs.

    What do you like most about the product or service?

    It fits our business user needs pretty well with minimal customizations.

    What do you dislike most about the product?

    It is difficult to upgrade or patch

    What one thing do you wish the vendor did differently?

    More hands-on support for existing customers and faster turn-around on issues opened.

    If you could start over, what would your organization do differently?

    We would have done more research on existing products in the market and how they could have been customized to fit our exact needs.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle JD Edwards

    implementation is easy

    Overall Comment

    easy to use

    What one piece of advice would you give other prospective customers?

    With good SI it is good product

    What do you like most about the product or service?

    esay to use

    What do you dislike most about the product?

    No localization

    What one thing do you wish the vendor did differently?

    Localization

    If you could start over, what would your organization do differently?

    RFP


  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft

    PeopleSoft 9.2 Upgrade

    Overall Comment

    PeopleSoft 9.2 version is a signifcant improvement over the prior 9.1. Fluid will definitely make a difference and in fact we believe help proliferate the use of the system across the enterprise. This was a significant "Functional" upgrade versus the usual technical upgrade performed by companies. There was significant business process re-engineering, decustomization and a move to a cloud hosted environment in additionf to the upgrade. We found challenges in a couple of areas. One is regardless of the improvements there are still a number of bugs that we found and reported which should have been identified prior to rollout by Oracle of 9.2. We also find that unless you're willing to spend considerable time reviewing the list of open issues on Oracles website there's no easy way of knowing what issues out there are still outstanding and could impact your deployement. Oracle needs to do a better job here. Oracle Managed Cloud Services also was not technically where it needed to be on 9.2 to support the new version. We've found this to be the case in subsequent recent upgrades. Its seems Oracle's partners know more about the upcoming changes than its own personnel. Finally one you've upgraded to 9.2 the periodic PUM updates are manageable but the process to get to 9.2 is still as challenging, costly and time consuming as seen in the past.

    What do you like most about the product or service?

    Periodic incremental upgrades avoiding costly, lengthy and time consuming upgrades.

    What do you dislike most about the product?

    Fluid is not prevasive throughout the platform, its still work in progress for several modules.

    If you could start over, what would your organization do differently?

    Focus more resources and time on the process re-engineering and possibly select a different vendor for cloud hosting.

    Service & support - overall comment

    0


  • 4 out of 5.0, Reviewed

    Product(s): Oracle E-Business Suite

    Oracle EBS

    Overall Comment

    Good to work with. Energetic during project roll-out

    What one piece of advice would you give other prospective customers?

    Ensure team is staffed with expertise in your business but also with expertise of the product

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Integration with 3rd party applications

    What one thing do you wish the vendor did differently?

    Change Management would have greater focus

    If you could start over, what would your organization do differently?

    Better understanding of functionality of each application within EBS suite

    Service & support - overall comment

    .


  • 4 out of 5.0, Reviewed

    Product(s): Oracle HCM Cloud

    Currently Implementing HCM Cloud - Looking forward to the future

    Overall Comment

    We've had a good experience implementing so far with KPMG. Our HR experts have really guided us to best practice and show us the best way to implement the solution and potential pitfalls. The Oracle product has a few shortfalls in usability where it still feels like filling out tax forms versus a "Turbo Tax" feel; but, it is rapidly advancing in usability and has far and above more features than any other provider.

    What one piece of advice would you give other prospective customers?

    Evaluate your current platforms and the overall technology footprint. Reduce all the integrations and hassle by centralizing to one solution and go all in. You can't go wrong with the big name vendors and your individual use case will drive your specific solution.

    What do you like most about the product or service?

    I am very excited by the product roadmap and the total suite integration that is promised as well as the new AI features.

    What do you dislike most about the product?

    I do not like that some of the screens are very complicated and feel like tax forms vs. nice UI flows.

    What one thing do you wish the vendor did differently?

    I wish Oracle was easier to buy from. During the sales cycle, we were frequently confused or frustrated on the HR side.

    If you could start over, what would your organization do differently?

    We would have spent more time with the project planning and preparation with our implementor before lighting the rocket.

    Service & support - overall comment

    My Oracle support is a very confusing place to find what you need.

    Integration & Deployment - Overall comment

    Getting data into and out of the cloud can be tricky.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle HCM Cloud

    Oracle HCM Implementation.

    Overall Comment

    The product has some deficiencies that need to be addressed though is flexible in some areas compared to other solutions.

    What one piece of advice would you give other prospective customers?

    Ensure that you fully flesh out all your core business requirements and ensure that the product fully addresses them with as little use of fast formula's as possible.

    What do you like most about the product or service?

    Flexibility to configure at multiple levels.

    What do you dislike most about the product?

    Different modules have very different levels of maturity and development. Also tables within those modules do not function the same.

    What one thing do you wish the vendor did differently?

    Address gaps quicker with the product with either solutions or enhancements.

    If you could start over, what would your organization do differently?

    Have key decisions surrounding process finalized prior to beginning implementation. Also have gaps in functionality addressed prior to beginning rather than in the process.

    Product capabilities - overall comment

    Product shows excellent potential but needs to more rounded. Particularly benefits and absence management modules.

    Service & support - overall comment

    n/a


  • 3 out of 5.0, Reviewed

    Product(s): Oracle JD Edwards, Oracle PeopleSoft

    Then and Now.

    Overall Comment

    Overall experience with the PeopleSoft implementation was positive. Vendor and Service provider very knowledgeable on the platform, a reworking of business process and change management and adoption.

    What one thing do you wish the vendor did differently?

    Phased approach to moving off of existing system to new platform

    If you could start over, what would your organization do differently?

    Change Management structure and also standardize on industry best practices

    Service & support - overall comment

    Current support is satisfactory. Will improve as we implement a newer release.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft

    PeopleSoft 9.2 Upgrade.

    Overall Comment

    It was good and the transition to the new version is awesome with cool features.

    What one piece of advice would you give other prospective customers?

    Chose the right team and right Solution provider to utilize the new feature of PeopleSoft more effectively.

    What do you like most about the product or service?

    The front end design is really awesome

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    It was nice experience

    If you could start over, what would your organization do differently?

    Nope we are happy with PeopleSoft

    Service & support - overall comment

    The Serive was great and the Oracle Customer response is really gooood


  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft

    Always delivering new features- lessons learned for phase 2.

    Overall Comment

    Our experience with Oracle and PeopleSoft has been a long-standing partnership and we are excited that the Oracle community continues to examine the needs of end users and deliver continuous enhancements to streamline business processes. We are in the process of implementing to 9.2 and have learned to leverage new and existing functionalities to ensure we are meeting the growing demands of our internal and external customers.

    What one piece of advice would you give other prospective customers?

    Do you research with implementation partners and involve IT and the business areas early and often- the collaborative discussion is the key.

    What do you like most about the product or service?

    It's continuously delivering new enhancements to meet the needs of HR to include, Talent Managment, Core HR, Succession, and Compensation.

    What one thing do you wish the vendor did differently?

    To understand the complexity of our business and to continue to offer creative ideas to meet our business needs without customizations. In addition training and knowledge transfer are critical to future success.

    If you could start over, what would your organization do differently?

    Thoroughly examine the need of each business area to ensure we are using delivered functionality as much as possible. In addition, HRIS needs to provide guide rails for what is nice to have vs. a must have!

    Service & support - overall comment

    Great experience and continues to deliver new features


  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft

    Fast paced implementation, longer time to stabilize.

    Overall Comment

    Had multiple options and suites to implement the required solutions.

    What one piece of advice would you give other prospective customers?

    Testing and training should be done continuously as soon as the development phases begin.

    What do you like most about the product or service?

    An exhaustive list of functionalities, business processes and configurable options, User interface.

    What do you dislike most about the product?

    multiple layers of architecture.

    If you could start over, what would your organization do differently?

    Adopt a more robust change management process.

    Service & support - overall comment

    Oracle was quick to respond to any issues identified and work within a reasonable timeframe to resolve the issues

    Integration & Deployment - Overall comment

    Tools that came delivered with the solution were adequate for most of the intergrations. Data conversion/validation was a primary issue


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(22)
3.8

Ability to understand your organization's needs

(29)
4.0

Timely and complete response to product questions

(28)
3.8

Pricing and contract flexibility (pricing and terms)

(20)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(30)
3.8

How long did your deployment take?

12 months or more

9 - 12 months (<12)

6 - 9 months (<9)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(31)
3.8

Ease of integration using standard APIs and tools

(28)
3.6

Quality and availability of end-user training

(30)
3.6

Ease of deployment

(29)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(30)
3.7

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(27)
3.6

Quality of technical support

(29)
3.9

Quality of peer user community

(29)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(32)
4.1
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Implementation, Maintenance or other IT support

Development/Integration

Business Analyst

System Administrator

Functional Assessment

End User Support Manager

Executive Sponsor

Analytics Team Leader

Technical assessment

User Training

Vendor Management

Vendor/Product Selection

Analytics User

End User Computing Stakeholder

Technical Assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process outcomes

Improve business process agility

Cost management

Improve customer relations/service

Drive innovation

Improve compliance & risk management

Enhance decision making

Improve supplier or partner relationships

Drive revenue growth

Improve compliance and risk management

Improve supplier or partner relations

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product roadmap and future vision

Pre-existing relationships

Product functionality and performance

Overall cost

Strong user community

Breadth of services

Financial/organizational viability

Strong services expertise

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America

EMEA