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3.8 out of 5.0 (5 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft

    9.1 Implementation

    Overall Comment

    The overall experience was positive but the technology needs to grow faster than the current roadmap. We are currently evaluating other platforms now to move the organization into the cloud.

    What one piece of advice would you give other prospective customers?

    Do deeper reviews of on-premise vs cloud.

    What do you like most about the product or service?

    core functions for HR and Payroll are great.

    What do you dislike most about the product?

    the reporting tools and access to data realtime

    What one thing do you wish the vendor did differently?

    Detailed analytics built in.

    If you could start over, what would your organization do differently?

    Move to the cloud earlier as an early adapter.

    Service & support - overall comment

    The support is being provided by Oracle Hosting services


  • 3 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft

    PeopleSoft Financials 9.2 Re-install.

    Overall Comment

    Partnering in the overall planning for hardware and software for PeopleSoft Financials and Supply Chain.

    What one piece of advice would you give other prospective customers?

    Triple expected timeline for working environment also plan for additional professional services fees as vendor want to be paid while their team learns how to do an install. Oracle did not have a ready team of experienced installers. Our install was completed more on a "trial and error" basis versus a timely and predictable install. Documentation was non-existent and installers were unable to advise our technical team with step by step process. We had difficulties with integration with F5 load balancing for which both vendors had little experience or expertise. It did all get sorted out eventually but it was very painful and costly to do so. I feel the sales team oversold the solution and their support resources.

    What do you like most about the product or service?

    We are still waiting to see the benefits of the Exalogic/Exadata platform as we have only recently gone live. It remains to be seen if the system performance will be optimum.

    What do you dislike most about the product?

    Vendor oversold the ease of installation which caused delays to our timeline.

    What one thing do you wish the vendor did differently?

    Vendor needed proven documentation and experienced installers.

    If you could start over, what would your organization do differently?

    The install of Exadata/Exalogic platform proved to be more complex than expected. Vendor suggested it could be done in 30 days from contract signing using their ACS model, however, we discovered their installers were learning it as they went and it took several months to get a working platform. Delays in the hardware install caused delays in go-live readiness.

    Service & support - overall comment

    ACS services did not have the expected level of experience for ExaData/ExaLogic platform. Application support is satisfactory.

    Integration & Deployment - Overall comment

    See comments regarding hardware platform in summary.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft,Other...

    Implementation Planning and execution was delivered effectively.

    Overall Comment

    Oracle Learn provided us the best and quickest implementation with tight integration to our Oracle PeopleSoft HCM module.

    What one piece of advice would you give other prospective customers?

    Use an implementation partner.

    What do you like most about the product or service?

    Cloud based (Saas).

    What do you dislike most about the product?

    none.

    If you could start over, what would your organization do differently?

    Add additional resources to application support team.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft

    Great strides in making the tool more intuitive

    Overall Comment

    Overall it has been a good experience with the tool. We can leverage more modules that are available to us that were not implemented to improve our operations in the future.

    What one piece of advice would you give other prospective customers?

    Try to consolidate responsibilities into appropriate organizations.

    If you could start over, what would your organization do differently?

    Role out the modules as a completed package to take advantage of integration capabilities.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft

    Implementation was ok, screens are not always user friendly

    Overall Comment

    The end user experience could be improve in that version

    What one piece of advice would you give other prospective customers?

    Consider the 9.2 version or even fusion if you want to stick to Oracle or look at the market for alternatives.

    What do you like most about the product or service?

    as it is an old version, this is not useful to answer to that question.

    What do you dislike most about the product?

    The end user experience in that version.

    If you could start over, what would your organization do differently?

    Review the product selection process looking for more mobility capabilities and better end user experience.

    Service & support - overall comment

    Good support in place when needed

    2 of 2 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.8

How long did your deployment take?

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.8

Ease of integration using standard APIs and tools

(5)
3.6

Quality and availability of end-user training

(4)
3.5

Ease of deployment

(4)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
3.5

Quality of technical support

(4)
3.8

Quality of peer user community

(5)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Improve customer relations/service

Cost management

Improve business process outcomes

Improve compliance & risk management

Improve compliance and risk management

Improve supplier or partner relations


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Overall cost

Pre-existing relationships

Financial/organizational viability

Breadth of services

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA