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2.5 out of 5.0 (2 ratings)

Reviews Distribution

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We have aggregated ratings data on Paycom but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Paycom Payroll and Paycom HR Management

    enjoy using this product.

    Overall Comment

    the time and demand system works great for hour hourly employees.

    What do you like most about the product or service?

    dedicated client rep.

    What do you dislike most about the product?

    when I have an issue with payroll or time and demands system I have to call different reps to get answers.

    Service & support - overall comment

    N/a


  • 1 out of 5.0, Reviewed

    Product(s): Paycom Payroll and Paycom HR Management

    Walked into it, but would not have chosen it myself

    Overall Comment

    Very unfriendly. Requires more than one login for managers / admins. Has poor reporting tools and structure. Not intuitive... Poor customer service. Have had 4 CS reps in last 4 months.

    What one piece of advice would you give other prospective customers?

    see above

    What do you like most about the product or service?

    Cost is OK but not worth it for oerall performance

    What do you dislike most about the product?

    See above

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    connect with more options and ensure input from end users

    Product capabilities - overall comment

    Very bad CS, bad technology, etc.

    Service & support - overall comment

    N/A


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(2)
3.0

Timely and complete response to product questions

(2)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)

I don't know


Quality and availability of end-user training

(2)
2.5

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
2.5

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(2)
2.5

Quality of technical support

(2)
2.5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
2.5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

System Administrator


Why did you purchase the software or service?

Create internal/operational efficiencies

Other...


What were the key factors that drove your decision?

Product functionality and performance

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America