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4.0 out of 5.0 (5 ratings)

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We have aggregated ratings data on Ramco Systems but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Ramco HCM

    Ramco new to Hospitality Industry

    Overall Comment

    Vendor does not understand hospitality industry and as such a lot of time was wasted in developing their software for the needs of the business. New business units will benefit from our requirements.

    What one piece of advice would you give other prospective customers?

    Do your due diligence before deciding on the best HCM system for your business

    What do you like most about the product or service?

    The product itself is brilliant, it is user friendly although a lot of residential space is wasted on the webpages. Easy access where ever you are and the mobility features makes it easy to request and approve leave.

    What do you dislike most about the product?

    Support is a bit slow at times.

    What one thing do you wish the vendor did differently?

    Have a project manager that was more open minded and not rigid in their ways

    If you could start over, what would your organization do differently?

    We probably would have gone with a service provider that understands the needs of the hospitality industry and not see the business unit as a cassh cow do the ever changing environment that is the hospitality industry.


  • 4 out of 5.0, Reviewed

    Product(s): Ramco HCM

    End to End from employee hiring to Separation but requires more dashboards and analytics.

    Overall Comment

    Ramco System gave us the platform to make most of the transaction online The support service is good. Mobility solution is very much userfreindly. There is lot more improvemnt requires in the reporting tool. End user should be able to create their own report by slice and dice. Ramco has added the QSS features recently,which is easy to use ,But requires more improvement.

    What do you dislike most about the product?

    Look and feel .

    If you could start over, what would your organization do differently?

    Stakeholder buy in is the must for any of the product launch.If we have to start over then I would like to give the equal importance to look and feel of the product.I would have emphasise on the reporting Tool and Dashboards.

    Service & support - overall comment

    We are satisfied with the support service.


  • 4 out of 5.0, Reviewed

    Product(s): Ramco HCM

    Successful HRMS implementation

    Overall Comment

    Though the implementation took longer than initially planned, The support and buy-in from Ramco team have been very good. Engaged and worked together as a partner.

    What do you like most about the product or service?

    1. New QSS screens are very simple, easy to use and presented well. 2. Ability to attach custom rules specific to different customer needs.

    What do you dislike most about the product?

    1. Flexibility level in the product to accommodate minor changes in the application. 2. Limitation on the ability to work with opening multiple windows/tabs

    Service & support - overall comment

    OK


  • 4 out of 5.0, Reviewed

    Product(s): Ramco HCM

    Implementation was easy but need additional controls and user friendly screens

    Overall Comment

    While service delivery is good, the people attrition and quality control is an area of concern

    What one piece of advice would you give other prospective customers?

    Build a strong control mechanism for QC to avoid shocks.

    What do you like most about the product or service?

    While the product needs improvement, the service levels are better than the other vendors I worked with.

    What do you dislike most about the product?

    On the product side, I understand, there is two version which impacts the quality for existing clients. The screens are not user-friendly.

    What one thing do you wish the vendor did differently?

    Conduct end user satisfaction surveys to check the user-friendliness of the system.

    If you could start over, what would your organization do differently?

    Look at integration of internal system with Ramco System

    Service & support - overall comment

    Good


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.6

Ability to understand your organization's needs

(5)
3.6

Timely and complete response to product questions

(4)
4.0

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.6

How long did your deployment take?

0 - 3 months (<3)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(3)
2.7

Ease of deployment

(4)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(4)
3.3

Quality of technical support

(4)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.6
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Functional Assessment

End User Computing Stakeholder

End User Support Manager

Vendor/Product Selection

Application Lead

Implementation, Maintenance or other IT support

System Administrator

Technical assessment

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Cost management

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Drive innovation

Drive revenue growth

Improve compliance & risk management

Improve supplier or partner relationships

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Financial/organizational viability

Product functionality and performance

Pre-existing relationships

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

Asia/Pacific