4.2 out of 5 (6 Ratings)
Jan 4, 2017
Avaya is using Ramco services from 2008 and they have evolved since then in terms of services, building customer relationships, innovation, new technology, fast services. Its been overall a satisfactory experience. They are very flexible specially in todays market where changes happen in seconds, Ramco is willing to change the styles as and when it comes and which is best suited for all.
Oct 23, 2016
Vendor does not understand hospitality industry and as such a lot of time was wasted in developing their software for the needs of the business. New business units will benefit from our requirements.
Oct 21, 2016
Ramco System gave us the platform to make most of the transaction online The support service is good. Mobility solution is very much userfreindly. There is lot more improvemnt requires in the reporting tool. End user should be able to create their own report by slice and dice. Ramco has added the QSS features recently,which is easy to use ,But requires more improvement.
Oct 5, 2016
Though the implementation took longer than initially planned, The support and buy-in from Ramco team have been very good. Engaged and worked together as a partner.
Oct 5, 2016
While service delivery is good, the people attrition and quality control is an area of concern