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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SAP ERP HCM, Other...

    Global implementation worked well!!

    Overall Comment

    Our single instance, global implementation of SAP HCM was very smooth. Some core HCM processes were harmonized as part of this, but the nature of the HR function is pretty standard globally already. The platform provided us with a great opportunity to standardize many data elements and org structures, including position control, etc. The biggest challenge was, without a doubt, the people change management within our HR community. With 14,000 employees spread over 30 countries and four continents, things could get complicated. Everyone likes to think they are unique, when, in reality, there are many more similarities than differences. The biggest technical challenge was integrating SuccessFactors with SAP HCM ERP. Though SAP bought SuccessFactors, that does not mean that integration is out of the box; often, it seemed like we were the SAP development lab for their own internal integration efforts.

    What one piece of advice would you give other prospective customers?

    Take the time to get global agreement for global processes. Put a strong steering committee in place and ensure that global HR leadership knows that you need them to "lead" not just come to a monthly update meeting.

    What do you like most about the product or service?

    Global

    What do you dislike most about the product?

    Sometimes a little complicated to use and the GUI screens are not friendly.

    What one thing do you wish the vendor did differently?

    Integrate their own products!! SuccessFactors was not integrated with the HCM ERP until our project.

    If you could start over, what would your organization do differently?

    If we had to do this again, we would try harder to ensure global adherence to the model and build tigher integration to all 3rd party systems. Even today, our APAC region HR people enter new employee data into their 3rd party payroll systems and neglect the "system of record" with SAP. The people change management aspect should have been better.

    Product capabilities - overall comment

    Very strong basic functions, but also good roadmap as we look to move towards cloud in the future.

    Service & support - overall comment

    Knowling how to escalate is important. We also have deep SAP experience in other areas, so knowing how to leverage OSS, etc. is crucial

    Integration & Deployment - Overall comment

    Integration was difficult, but the global rollout went smoothly


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve compliance & risk management


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America