3.3 out of 5 (7 Ratings)
May 8, 2017
Our users love SuccessFactors. Overall, we are satisfied with the application and happy with the investment SAP is making in the product. During our implementation, Successfactors support was in the process of being integrated into SAP's support organization, which we found to be lackluster.
Apr 26, 2017
The overall experience during the implementation was good. The implementation went as planned and there were no major hold ups. However, we were under the impression that some things would funtion slightly differently based on the demos and conversations.
Apr 18, 2017
A lot of promises were made about the capabilities of the product which are realized as not doable or complex at a later time.
Mar 10, 2017
The solution is clunky, not user friendly at all. Customizations are difficult to make and maintain. The user experience is very tedious and it is a deterrent to following processes that are necessary for HR activities.
Feb 15, 2017
Best in class but relatively slow to offer country specific solutions and cover legal requirements
Dec 7, 2016
Funtionality is robust, though user experience is lacking. We had to de-scope some functionality initially in order to implement within timelines. The HCM project was incorporated into the overall SAP implmentation timeline.
Oct 4, 2016
Our single instance, global implementation of SAP HCM was very smooth. Some core HCM processes were harmonized as part of this, but the nature of the HR function is pretty standard globally already. The platform provided us with a great opportunity to standardize many data elements and org structures, including position control, etc. The biggest challenge was, without a doubt, the people change management within our HR community. With 14,000 employees spread over 30 countries and four continents, things could get complicated. Everyone likes to think they are unique, when, in reality, there are many more similarities than differences. The biggest technical challenge was integrating SuccessFactors with SAP HCM ERP. Though SAP bought SuccessFactors, that does not mean that integration is out of the box; often, it seemed like we were the SAP development lab for their own internal integration efforts.