Jan 13, 2017
I am a fan of all in one products due to the ease of integration and I was hopeful that ultimate, with it's excellent market reputation, would not appear as long in the tooth as I was concerned it might, be an older player in the market. While Ultimate does do a wide range of functions, it has some major gaps and lack of an ability to customize that makes it feel "old". And several of their features were mis-represented by the sales team. We directly asked if it could do things and they said absolutely and in the end, it cannot. Beyond that, the implementation is the biggest headache I have experienced in 24 years in the business. We had so many Points of Contact at Ultimate, you will NOT believe it. Almost no synergy between teams, super confusing to keep track of who owns what, they miss deliverables with business impacts and yet everything they ask from you is "urgent". We are recently live so I will see how I feel in a few months but so far it has been painful.
Dec 14, 2016
The training they provide prepares you to take an active role in the design and management of the system. The consultants and staff work to understand your business processes and keep you on track to meet business deliverables. The platform is user friendly from both an administrative and end user perspective. If you need a scalable system that will meet your needs now and into the future-Ultimate Software is the partner for you.
Dec 12, 2016
promised features during evaluation weren't actually available, major problems with the external vendor file feed integration teams (expertise and service). frequent turnover of account management.
Dec 9, 2016
Overall experience is ok. Product has various modules and approach of implementation could have been better. Firstly, implementation team had their partner and different group. Implementation tracking and coordination could have been better. There were lot of surprises during implementation, I mean what you hear vs. what you see and experience. It was self-service model and team our team did most of conversion and transformation job. vendor provided the templates but did not help converting data. It lacked integration and automation aspect. What they call Process automation is actually wrapper around event notification and no state management, completion tracking etc.
Dec 7, 2016
The product provided most of the functionalities our HR department was looking for, but its future dating capability is lacking and affects the integration with ADP payroll
Nov 16, 2016
The experience I have had with Ultimate has been very positive. I have worked with this particular vendor in three different organizations, and each time have been impressed with the knowledge base provided to end users, ease of being able to build and maintain imports/exports/set up options, and have had 98% positive interaction in case creation and customer service.
Nov 2, 2016
Ultimate Software delivered the original deployment both on-time and on-budget. They have a winning deployment model that works and provides high-value to get customers up and running to mapped timeline. Ongoing cusotmer service support continues to be outstanding. Vendor manages all custom requests timely and efficiently.
Oct 20, 2016
Implementation started very well, but in the throws of parallell testing direct involvement seemed to be split focused by the vendor with other customers.
Aug 4, 2016
The Ultimate team is knowledgeable and customer focused. Every once in a while I do have to escalate to get an issue resolved, but they have a process for that and usually we are able to work through it.
Jun 20, 2016
We have had good experience during the implementation.