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cloud-human-capital-mgmt-suites ultimate-software All Markets > Cloud HCM Suites for Midmarket and Large Enterprises

Ultimate Software

4.6 out of 5.0 (7 ratings)

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We have aggregated ratings data on Ultimate Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): UltiPro

    Intuitive tool that supports lifecycle of employees from candidacy through post-employment

    Overall Comment

    The Ultimate team is knowledgeable and customer focused. Every once in a while I do have to escalate to get an issue resolved, but they have a process for that and usually we are able to work through it.

    What one piece of advice would you give other prospective customers?

    Be focused and ready to push through implementation. They WILL get the system up and running in 12 weeks!

    What do you like most about the product or service?

    Intuitiveness, flexibility

    If you could start over, what would your organization do differently?

    Understand more of the functionality of some of the modules we purchased...or delayed the purchase until we were ready to implement. For example, once we implemented the compensation module, about 1.5 years after initial implementation, we realized it didn't really meet our needs.

    Product capabilities - overall comment

    The ability to set up the system config ourselves is highly valued. Teaching us how to fish, but Ultimate is always there to support if/when needed.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): UltiPro

    Implementation Review.

    Overall Comment

    We have had good experience during the implementation.

    What one piece of advice would you give other prospective customers?

    Have a subject matter expert on board.

    What do you like most about the product or service?

    Training and availability of the materials/resources to learn UltiPro, this is amazing. But I do think in BI area, need more improvement.

    What do you dislike most about the product?

    Support process is good, but there is room for improvement.

    What one thing do you wish the vendor did differently?

    Inform the client of the need for having subject matter expert on board before starting the implementation.

    If you could start over, what would your organization do differently?

    Have the needs defined properly.


  • 4 out of 5.0, Reviewed

    Product(s): UltiPro

    Quick implementation - great success!

    Overall Comment

    We had a very quick implementation timeline with Ultimate. They worked side by side with us through all steps and we had a very successful implementation. This success continues through today. We are very satisfied with Ultimate.

    What one piece of advice would you give other prospective customers?

    Ask lots of questions!

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Sometimes it is difficult to reach our Customer Success Account Manager.

    What one thing do you wish the vendor did differently?

    No recommendations.

    If you could start over, what would your organization do differently?

    Take more time for training on the full product.


  • 5 out of 5.0, Reviewed

    Product(s): UltiPro

    Knock Your Socks Off Performance and Customer Service.

    Overall Comment

    The team at Ultimate Software is undoubtedly the most customer-focused business I have ever dealt with anywhere at any time. In every facet of customer relations, they seek and achieve excellence.

    What one piece of advice would you give other prospective customers?

    Take Ultimate's advice and commit to the training. Every new instruction unleashes more power in the product.

    What do you like most about the product or service?

    It is adaptable in a manner you would expect from an organization servicing a client with 10,000 employees, not 1,000 like us.

    What one thing do you wish the vendor did differently?

    Pushed us to stay disciplined to the training.

    If you could start over, what would your organization do differently?

    Dedicate ourselves to the robust training.

    Service & support - overall comment

    Can we go higher than 5?


  • 4 out of 5.0, Reviewed

    Product(s): UltiPro

    UltiPro offers one of a kind Support mixed with top of the line functionality.

    Overall Comment

    Customer support has been fantastic for Core HR/Payroll and Time Management. Tax and payment services has been somewhat challenging, partially due to organizational set up and partially due to somewhat lacking support.

    What one piece of advice would you give other prospective customers?

    Use the activation consultants as much as possible to ask questions, they will assist you as much as they can, but can only take you part of the way. Follow their guidance and complete their workbooks as they suggest. It will make your activation process go much smoother. If you use PTO accruals, be sure to verify with them that they can set up your accrual calculations. Some details of the accruals will not show if you have to set up custom accrual calculations. If possible, utilize their standard accrual calculations as much as possible.

    What do you like most about the product or service?

    The Talent Management and benefits administration tools are by far the best features of UltiPro. Business Intelligence is also a key feature that really sealed the deal for me.

    What do you dislike most about the product?

    The UltiPro time management portal is really lacking in its layout and functionality. If it had the same layout, configurability and usability as the Core product, the Time Management system would be great. Right now, I would consider it a middle of the road application for tracking time.

    What one thing do you wish the vendor did differently?

    Give me a little more guidance during my payment services/tax set up. I was really clueless about this process, but just didn't ask enough questions.

    If you could start over, what would your organization do differently?

    Review our tax set up a little closer and have more reports ready to go for paralell payrolls.

    Service & support - overall comment

    The communication, response time and availability that Ultimate offers for its support is hands down, better than any other HRIS I've used previously.

    Integration & Deployment - Overall comment

    Our activation team, from the Activation consultant to the project manager, was fantastic. They asked all of the relevant questions that were needed in order to build our solution. They had very good functional knowledge of our previous HRIS and were able to provide us with a detailed mapping of how fields would migrate from one system to the other. Overall, the process was very smooth.


  • 5 out of 5.0, Reviewed

    Product(s): UltiPro

    Cutting edge technology and an intuitive system helped us create a true business value

    Overall Comment

    Ultimate's exceptional partnership and nimble agility makes them a clear leading HCM solution

    What one piece of advice would you give other prospective customers?

    Take the time during implementation to recreate and improve processes and procedures that will help your organization in long term success.

    What do you like most about the product or service?

    The partnership they provide and how easy it is for them to make a decision in the best interest for both parties.

    What do you dislike most about the product?

    I really can't think of anything right now.

    What one thing do you wish the vendor did differently?

    I really can't think of anything at this time.

    If you could start over, what would your organization do differently?

    Learn more about all of the different taxes in PA, OH, and NJ


  • 5 out of 5.0, Reviewed

    Product(s): UltiPro

    You can't go wrong with ULTIMATE SOFTWARE they truly care that we succeed with their prod.

    Overall Comment

    They always go the extra mile; ensure our non profit gets treated like for profit firms like we are just as important.

    What one piece of advice would you give other prospective customers?

    negotiate on going support cost.

    What do you like most about the product or service?

    full service one stop for everything and my ERM.

    What do you dislike most about the product?

    not much they continue to improve features and benifits every year.

    What one thing do you wish the vendor did differently?

    they do everything pretty darn good cant think of anything.

    If you could start over, what would your organization do differently?

    Go to the cloud to begin with a lot less headache.

    Product capabilities - overall comment

    complete and total product that meets multipal needs.

    Service & support - overall comment

    you get your own ERM.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.9

Ability to understand your organization's needs

(7)
4.6

Timely and complete response to product questions

(7)
4.4

Pricing and contract flexibility (pricing and terms)

(7)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
4.8

Ease of integration using standard APIs and tools

(7)
4.4

Quality and availability of end-user training

(7)
4.9

Ease of deployment

(7)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
4.3

Quality of technical support

(7)
4.4

Quality of peer user community

(7)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.7
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

User Training

Analytics Team Leader

Application Lead

End User Support Manager

Executive Sponsor

Functional Assessment

Vendor/Product Selection

Analytics User

Business Analysts

Technical Assessment

Vendor Management

Data Steward

Development/Integration

End User Computing Stakeholder

System Administrator


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process outcomes

Improve business process agility

Improve compliance and risk management

Improve customer relations/service

Enhance decision making

Drive innovation

Cost management

Improve supplier or partner relations


What were the key factors that drove your decision?

Product functionality and performance

Strong customer focus

Strong services expertise

Breadth of services

Product roadmap and future vision

Overall cost

Pre-existing relationships

Strong consulting partnership

Strong user community

Financial/organizational viability


In which region(s) did your deployment take place? Multiple responses allowed.

North America