5 out of 5.0, Reviewed Aug 4, 2016
The Ultimate team is knowledgeable and customer focused. Every once in a while I do have to escalate to get an issue resolved, but they have a process for that and usually we are able to work through it.
Be focused and ready to push through implementation. They WILL get the system up and running in 12 weeks!
Understand more of the functionality of some of the modules we purchased...or delayed the purchase until we were ready to implement. For example, once we implemented the compensation module, about 1.5 years after initial implementation, we realized it didn't really meet our needs.
The ability to set up the system config ourselves is highly valued. Teaching us how to fish, but Ultimate is always there to support if/when needed.
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Jun 20, 2016
We have had good experience during the implementation.
Have a subject matter expert on board.
Training and availability of the materials/resources to learn UltiPro, this is amazing. But I do think in BI area, need more improvement.
Support process is good, but there is room for improvement.
Inform the client of the need for having subject matter expert on board before starting the implementation.
Have the needs defined properly.
4 out of 5.0, Reviewed Jun 20, 2016
We had a very quick implementation timeline with Ultimate. They worked side by side with us through all steps and we had a very successful implementation. This success continues through today. We are very satisfied with Ultimate.
Ask lots of questions!
Ease of use.
Sometimes it is difficult to reach our Customer Success Account Manager.
Take more time for training on the full product.
5 out of 5.0, Reviewed Jun 20, 2016
The team at Ultimate Software is undoubtedly the most customer-focused business I have ever dealt with anywhere at any time. In every facet of customer relations, they seek and achieve excellence.
Take Ultimate's advice and commit to the training. Every new instruction unleashes more power in the product.
It is adaptable in a manner you would expect from an organization servicing a client with 10,000 employees, not 1,000 like us.
Pushed us to stay disciplined to the training.
Dedicate ourselves to the robust training.
Can we go higher than 5?
4 out of 5.0, Reviewed Apr 1, 2016
Customer support has been fantastic for Core HR/Payroll and Time Management. Tax and payment services has been somewhat challenging, partially due to organizational set up and partially due to somewhat lacking support.
Use the activation consultants as much as possible to ask questions, they will assist you as much as they can, but can only take you part of the way. Follow their guidance and complete their workbooks as they suggest. It will make your activation process go much smoother. If you use PTO accruals, be sure to verify with them that they can set up your accrual calculations. Some details of the accruals will not show if you have to set up custom accrual calculations. If possible, utilize their standard accrual calculations as much as possible.
The Talent Management and benefits administration tools are by far the best features of UltiPro. Business Intelligence is also a key feature that really sealed the deal for me.
The UltiPro time management portal is really lacking in its layout and functionality. If it had the same layout, configurability and usability as the Core product, the Time Management system would be great. Right now, I would consider it a middle of the road application for tracking time.
Give me a little more guidance during my payment services/tax set up. I was really clueless about this process, but just didn't ask enough questions.
Review our tax set up a little closer and have more reports ready to go for paralell payrolls.
The communication, response time and availability that Ultimate offers for its support is hands down, better than any other HRIS I've used previously.
Our activation team, from the Activation consultant to the project manager, was fantastic. They asked all of the relevant questions that were needed in order to build our solution. They had very good functional knowledge of our previous HRIS and were able to provide us with a detailed mapping of how fields would migrate from one system to the other. Overall, the process was very smooth.
5 out of 5.0, Reviewed Mar 31, 2016
Ultimate's exceptional partnership and nimble agility makes them a clear leading HCM solution
Take the time during implementation to recreate and improve processes and procedures that will help your organization in long term success.
The partnership they provide and how easy it is for them to make a decision in the best interest for both parties.
I really can't think of anything right now.
I really can't think of anything at this time.
Learn more about all of the different taxes in PA, OH, and NJ
5 out of 5.0, Reviewed Mar 18, 2016
They always go the extra mile; ensure our non profit gets treated like for profit firms like we are just as important.
negotiate on going support cost.
full service one stop for everything and my ERM.
not much they continue to improve features and benifits every year.
they do everything pretty darn good cant think of anything.
Go to the cloud to begin with a lot less headache.
complete and total product that meets multipal needs.
you get your own ERM.