3 out of 5.0, Reviewed Oct 17, 2016
Overall solution met requirements; however some integrations and customizations were challenging to accomplish without significant escalation. There were also performance issues that caused the implementation date to be delayed. Also, some of the standard features did not immediately meet the user needs and required a fair amount of change management.
Do a careful evalution of workforce needs to ensure product will satisfy them
Automatic updates and less involvement from Tech and business to care for the system
Lack of flexibility and needing to use all of the standard features
Been able to quickly address performance challenges
Set earlier expectations on performance for the system Train users and do enterprise change management more holistically, earlier
Too early to judge
4 out of 5.0, Reviewed Sep 22, 2016
Strong post sales support.
Strong internal support and user community
2 out of 5.0, Reviewed Sep 20, 2016
The product is not mature in P2P. The implementation partner was not skilled in the product and could not give "best practices." We basically took our current processes and fit them into Workday rather than vetting what Workday can do and modify our processes to fit the tool. Part of the issue was our in-house support team and lack of project management from us and the implementor. We did not take the adequate amount of time to have a great understanding of the tool.
Make sure the implementation partners are greatly skilled in the tool. Their lack of understanding reflects poorly on the tool.
Take more time to understand the tool and solicit a better implementation partner
4 out of 5.0, Reviewed Jun 9, 2016
Our partnership with Workday has been solid from the start and we have strong confidence in their ability to continue to enhance the capabilities of the service in the future.
Be prepared to dedicate resources in support roles after implementation.
Customer community and feedback.
Evolve their annual conference to be as useful to mature installations as newer installations.
Push to have been a Workday direct customer instead of agreeing to contract with re-seller.
Customer center application is a valuable resource and effectively facilitates support requests.
3 out of 5.0, Reviewed Jun 7, 2016
3rd party/consultant - lack knowledge to implement at global level.
Get 3rd party implementers.
Nothing to mention.
4 out of 5.0, Reviewed May 12, 2016
We focused largely on the integration points and were slightly disappointed with the technology (still secure FTP transfers into custom code in Workday) but also the third party integrator's ability to manage the implementation and testing of the integrations from an SDLC perspective.
Beware the integration elements of the project.
Very configurable and user-friendly SaaS solution.
API's are more complex than anticipated.
Properly addressed and managed integration development from the outset.
Work with a different implementation partner or own the integration project delivery ourselves.
5 out of 5.0, Reviewed Jan 26, 2016
Workday works with a select group of implementation partners across the country that receive customer satisfaction scores to differentiate performance. We were offered two very capable firms that were "hungry" for our business and this introduced a nice competitive situation which we used to our advantage. We are completely satisfied with the implementation thus far and continue to be on track and on budget.
Invest time to perform adequate research on each vendor. We leveraged Gartner with outstanding results. Once you've down selected the finalists keep your foot on the gas in terms of frequent discussions with each vendor for clarifications about technology, the cloud, security, business continuity planning etc. Request three references from each finalist and require that they be from your industry sector or simillar in size. These conversations turned out to be very candid and extremely useful.
The product is transformational on so many fronts and the productivity improvements are impressive. Ease of use for both the employees who maintain it as well as the users is right up there.
Too early to tell. Hopefully we won't have to invest a lot of time and money on training as this is a significant profit center for Workday and we are required to travel to thier sites.
They were exclusively focused on getting their deal done first when we could have benefitted from a parallel effort with the system integrator. That approach could have saved the firm some time once we hit the contract phase.
We would have placed more emphasis on validating the complexity of the installation and determining if we had the right skillsets in house. We probably underestimated the amount of testing that would be required because the vendor constantly re-inforced the point that this was not a "traditional" IT project. These hurdles were overcome without jeopardizing the "go Live" date.
Users continue to rave about the products ease of use and flexibility.
As previously mentioned once the entire deployment team was focused 100% on our initiative things moved forward smoothly.
The integration got off to a somewhat rocky start because key members of the integration team were remote, wrapping up other engagement. Once we got everyone engaged within our geography things went smoothly.