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cloud-human-capital-mgmt-suites workday-hcm All Markets > Cloud HCM Suites for Midmarket and Large Enterprises

Workday

4.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on Workday but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Workday has been and continues to be a strong vendor partner

    Overall Comment

    Our partnership with Workday has been solid from the start and we have strong confidence in their ability to continue to enhance the capabilities of the service in the future.

    What one piece of advice would you give other prospective customers?

    Be prepared to dedicate resources in support roles after implementation.

    What do you like most about the product or service?

    Customer community and feedback.

    What one thing do you wish the vendor did differently?

    Evolve their annual conference to be as useful to mature installations as newer installations.

    If you could start over, what would your organization do differently?

    Push to have been a Workday direct customer instead of agreeing to contract with re-seller.

    Service & support - overall comment

    Customer center application is a valuable resource and effectively facilitates support requests.


  • 3 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Global Implementation.

    Overall Comment

    3rd party/consultant - lack knowledge to implement at global level.

    What one piece of advice would you give other prospective customers?

    Get 3rd party implementers.

    What do you like most about the product or service?

    User experience.

    What do you dislike most about the product?

    Nothing to mention.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    No.


  • 4 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Great software, but pay attention to integrations.

    Overall Comment

    We focused largely on the integration points and were slightly disappointed with the technology (still secure FTP transfers into custom code in Workday) but also the third party integrator's ability to manage the implementation and testing of the integrations from an SDLC perspective.

    What one piece of advice would you give other prospective customers?

    Beware the integration elements of the project.

    What do you like most about the product or service?

    Very configurable and user-friendly SaaS solution.

    What do you dislike most about the product?

    API's are more complex than anticipated.

    What one thing do you wish the vendor did differently?

    Properly addressed and managed integration development from the outset.

    If you could start over, what would your organization do differently?

    Work with a different implementation partner or own the integration project delivery ourselves.


  • 5 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Workday exceeded our expectations by catering to the needs of a relatively "small" client!

    Overall Comment

    Workday works with a select group of implementation partners across the country that receive customer satisfaction scores to differentiate performance. We were offered two very capable firms that were "hungry" for our business and this introduced a nice competitive situation which we used to our advantage. We are completely satisfied with the implementation thus far and continue to be on track and on budget.

    What one piece of advice would you give other prospective customers?

    Invest time to perform adequate research on each vendor. We leveraged Gartner with outstanding results. Once you've down selected the finalists keep your foot on the gas in terms of frequent discussions with each vendor for clarifications about technology, the cloud, security, business continuity planning etc. Request three references from each finalist and require that they be from your industry sector or simillar in size. These conversations turned out to be very candid and extremely useful.

    What do you like most about the product or service?

    The product is transformational on so many fronts and the productivity improvements are impressive. Ease of use for both the employees who maintain it as well as the users is right up there.

    What do you dislike most about the product?

    Too early to tell. Hopefully we won't have to invest a lot of time and money on training as this is a significant profit center for Workday and we are required to travel to thier sites.

    What one thing do you wish the vendor did differently?

    They were exclusively focused on getting their deal done first when we could have benefitted from a parallel effort with the system integrator. That approach could have saved the firm some time once we hit the contract phase.

    If you could start over, what would your organization do differently?

    We would have placed more emphasis on validating the complexity of the installation and determining if we had the right skillsets in house. We probably underestimated the amount of testing that would be required because the vendor constantly re-inforced the point that this was not a "traditional" IT project. These hurdles were overcome without jeopardizing the "go Live" date.

    Product capabilities - overall comment

    Users continue to rave about the products ease of use and flexibility.

    Service & support - overall comment

    As previously mentioned once the entire deployment team was focused 100% on our initiative things moved forward smoothly.

    Integration & Deployment - Overall comment

    The integration got off to a somewhat rocky start because key members of the integration team were remote, wrapping up other engagement. Once we got everyone engaged within our geography things went smoothly.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.5

Ability to understand your organization's needs

(4)
3.8

Timely and complete response to product questions

(4)
3.5

Pricing and contract flexibility (pricing and terms)

(4)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.3

How long did your deployment take?

9 - 12 months (<12)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.5

Ease of integration using standard APIs and tools

(4)
3.5

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(4)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
3.8

Quality of technical support

(3)
4.0

Quality of peer user community

(4)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

Vendor Management

Business Analysts

Development/Integration

Functional Assessment

Technical Assessment

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Enhance decision making

Improve business process outcomes

Improve customer relations/service

Drive revenue growth

Improve compliance and risk management

Improve supplier or partner relations


What were the key factors that drove your decision?

Product roadmap and future vision

Financial/organizational viability

Breadth of services

Product functionality and performance

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America