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3.8 out of 5.0 (12 ratings)

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We have aggregated ratings data on Workday but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Great platform, do you homework on implementation partners

    Overall Comment

    Implementation partners lack the strategic initiative to understand clients business, culture and structure. This imacts implementation effeciency and creates circular conversation to drive to best solution. Our implementation partner is not accustom to working within a large market employer.

    What one piece of advice would you give other prospective customers?

    Implementation wasn't a failure, just needed to spend a significant amount of time researching and developing solutions on our own utilizing community and client interviews.

    What do you like most about the product or service?

    Intuitive UI and robust reporting

    What do you dislike most about the product?

    Communications on best options for configuration based on company structure and culture.

    What one thing do you wish the vendor did differently?

    Spent more time in discovery in learning company business structure and culture and allow more time on data conversion and tenant configuration.

    If you could start over, what would your organization do differently?

    Spend more time with securing the right implementation partner, one with a strategic mindset that can adapt configuration option with agility and swiftly learn company culture and structure.


  • 4 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    go with a proven implementation partner

    Overall Comment

    Workday was good to work with. We went with a lower tier provider and that was probably not the best idea. We also converted 10 years of actionable history which was problematic and took longer.

    What one piece of advice would you give other prospective customers?

    1 Ensure your security model is signed off my Workday. Probably should reside in IT the creation and maintenance as it can be complicated.

    What do you like most about the product or service?

    The user interface is intuitive.

    If you could start over, what would your organization do differently?

    1. Go with a higher tier 3rd party integrator. We went with a lower cost provider and all of them were remote. We ran into issues. 2. Examine Conversion of History Requirement. 3. Conduct more performance testing of Advanced Compensation module.


  • 4 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    HR department loves the solution

    Overall Comment

    Workday's worked well on all parts of the process with good input and ideas. We chose workday as a system and had a implementation partner. Integration to our ERP system was difficult. We got the system live as promised and we see the impact from HR being better to support business units and management with real time data.

    What one piece of advice would you give other prospective customers?

    Get your data in place. Find the right match for implementation partner Dont under estimate the time (e.g. Germany) it takes to get approvel from workers council

    What do you like most about the product or service?

    A better support from our HR department

    What one thing do you wish the vendor did differently?

    Better T&C's

    If you could start over, what would your organization do differently?

    The implementation to our ERP system did require more resources than expected.


  • 4 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    End result well worth the pain! Don't underestimate the need for change management!

    Overall Comment

    Excellent product -- clear roadmap and vision. As a service provider handling the full implementation - they are not full service in that they don't include the "extras" like change management, etc. We pushed for a very fast deployment timeline - they should have pushed back more.

    What one piece of advice would you give other prospective customers?

    Spend time on change management - training, help sessions, etc. Embrace the opportunity to rethink old/archaic/cumbersome business processes. Map as-is and proposed/desired processes BEFORE doing any WD business process config. Don't conflate corporate process changes with WD functionality.

    What do you like most about the product or service?

    Mobile first, Actionable data that is easy to get to. STRONG user community. Ability to share solutions with other clients.

    What do you dislike most about the product?

    Standard reports are weak. Plan on spending money to do your own.

    What one thing do you wish the vendor did differently?

    Better implementation support.

    If you could start over, what would your organization do differently?

    We would have budgeted more for backfilling positions. Project team still had to do their day jobs and were not focused enough on testing, understanding BP design, etc. Workday is very different from most other ERP suites. We underestimated the impact on the functional offices and how much the new workflows would force the need for new skillsets.

    Service & support - overall comment

    Warts and all it is WAY ABOVE AND BEYOND our legacy platform.


  • 3 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    No native integration with AD, too much manual work involved

    Overall Comment

    No native integration with AD, too much manual work involved

    What one piece of advice would you give other prospective customers?

    Research well and look at your environment

    What do you like most about the product or service?

    It's end-user friendly

    What do you dislike most about the product?

    The integration

    What one thing do you wish the vendor did differently?

    Better integration

    If you could start over, what would your organization do differently?

    Pick a software with better native integration

    Service & support - overall comment

    Moderately satisfied


  • 3 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Overall product met our needs with some change management required

    Overall Comment

    Overall solution met requirements; however some integrations and customizations were challenging to accomplish without significant escalation. There were also performance issues that caused the implementation date to be delayed. Also, some of the standard features did not immediately meet the user needs and required a fair amount of change management.

    What one piece of advice would you give other prospective customers?

    Do a careful evalution of workforce needs to ensure product will satisfy them

    What do you like most about the product or service?

    Automatic updates and less involvement from Tech and business to care for the system

    What do you dislike most about the product?

    Lack of flexibility and needing to use all of the standard features

    What one thing do you wish the vendor did differently?

    Been able to quickly address performance challenges

    If you could start over, what would your organization do differently?

    Set earlier expectations on performance for the system Train users and do enterprise change management more holistically, earlier

    Service & support - overall comment

    Too early to judge


  • 4 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Promised functionality delivered with some customization needed.

    Overall Comment

    Strong post sales support.

    Service & support - overall comment

    Strong internal support and user community


  • 2 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Workday Implementation.

    Overall Comment

    The product is not mature in P2P. The implementation partner was not skilled in the product and could not give "best practices." We basically took our current processes and fit them into Workday rather than vetting what Workday can do and modify our processes to fit the tool. Part of the issue was our in-house support team and lack of project management from us and the implementor. We did not take the adequate amount of time to have a great understanding of the tool.

    What do you like most about the product or service?

    User interface.

    What one thing do you wish the vendor did differently?

    Make sure the implementation partners are greatly skilled in the tool. Their lack of understanding reflects poorly on the tool.

    If you could start over, what would your organization do differently?

    Take more time to understand the tool and solicit a better implementation partner

    Service & support - overall comment

    N/a


  • 4 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Workday has been and continues to be a strong vendor partner

    Overall Comment

    Our partnership with Workday has been solid from the start and we have strong confidence in their ability to continue to enhance the capabilities of the service in the future.

    What one piece of advice would you give other prospective customers?

    Be prepared to dedicate resources in support roles after implementation.

    What do you like most about the product or service?

    Customer community and feedback.

    What one thing do you wish the vendor did differently?

    Evolve their annual conference to be as useful to mature installations as newer installations.

    If you could start over, what would your organization do differently?

    Push to have been a Workday direct customer instead of agreeing to contract with re-seller.

    Service & support - overall comment

    Customer center application is a valuable resource and effectively facilitates support requests.


  • 3 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Global Implementation.

    Overall Comment

    3rd party/consultant - lack knowledge to implement at global level.

    What one piece of advice would you give other prospective customers?

    Get 3rd party implementers.

    What do you like most about the product or service?

    User experience.

    What do you dislike most about the product?

    Nothing to mention.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    No.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(12)
3.7

Ability to understand your organization's needs

(12)
3.5

Timely and complete response to product questions

(11)
3.5

Pricing and contract flexibility (pricing and terms)

(12)
3.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
3.1

How long did your deployment take?

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
3.6

Ease of integration using standard APIs and tools

(10)
3.5

Quality and availability of end-user training

(11)
3.6

Ease of deployment

(10)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
3.9

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(12)
3.8

Quality of technical support

(10)
3.9

Quality of peer user community

(11)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
4.1
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Implementation, Maintenance or other IT support

Executive Sponsor

Vendor Management

Development/Integration

Functional Assessment

Application Lead

Business Analysts

End User Support Manager

System Administrator

Technical Assessment

Technical assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Enhance decision making

Improve customer relations/service

Cost management

Drive innovation

Improve compliance & risk management

Drive revenue growth

Improve compliance and risk management

Improve supplier or partner relations


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Financial/organizational viability

Product roadmap and future vision

Overall cost

Strong user community

Strong customer focus

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America