3 out of 5.0, Reviewed Dec 8, 2015
Vendor is responsive. Tool has limited capabilities.
Understand roadmap of organization and make sure the offering's operating dependencies will survive beyond the signed terms of service.
Very simplistic offering that could have worked in another, smaller and more stable environment.
Currently surviving with Brightwork and trying to find suitable replacement. Note, organization in the middle of massive infrastructure change. SharePoint to be replaced making Brightwork a liability. New Director PMO choosing new system. Brightwork never had a chance.