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We have aggregated ratings data on Changepoint but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Daptiv

    It's not about the tool, planning/best practices are needed for successful implementation.

    Overall Comment

    Performance and navigation in the early versions were very slow and not intuitive. The ability to perform what-if scenarios was limited. While the product has evolved, because we did not change our own internal processes when new features became available, we, unfortunately, are not maximizing our utilization of the application. Originally we had tried to link our project schedules to resource tasks, but the level of granularity and the back and forth between tasks and the schedule was too cumbersome so we ended up separating the two processes and left the Changepoint tasks at a higher level. This decision prevents us from being able to leverage more of the resource forecasting and what-if capabilities.

    What one piece of advice would you give other prospective customers?

    Get organizational support and sponsorship to fully implement the capabilities. If the perspective of resource forecasting is narrow, the information has very limited usefulness.

    What do you dislike most about the product?

    Still very slow, and not very intuitive.

    What one thing do you wish the vendor did differently?

    Brought best practices to the organization based on our objectives. They gave us many options, but didn't help with what would be more successful one way vs. another.

    If you could start over, what would your organization do differently?

    On initial implementation, we would have benefited more from experienced vendor support in understanding not just how the tool works but also the best practices for the type of usage we were looking in the tool to help with. Because we did not see the early value in the tool, the support to continuously improve our process with the upgrades was not there organizationally.

    Service & support - overall comment

    N/A


  • 3 out of 5.0, Reviewed

    Product(s): Daptiv

    Daptiv - a cautionary tale.

    Overall Comment

    Daptiv has proven to be a solid repository for keeping information contained, but it does not play well with MS Project and the difficulty in working with other technologies in use makes it siloed in its use. Project managers are forced to create artificial items or even duplicative items for time tracking, and resource management is an entire boondoggle. Managers are frustrated by the lack of user-friendly interface and understanding, as well as the restrictive use and lack of transparency across the agency. Some of this pertains to how the agency chose to implement, as well as lack of core adoption and understanding how to leverage. The largest complaint is the issue in working with MS Project. Transit is not the fix for all issues, particularly when dealing with very large, very complex schedules. We also track SPI and CPI and Daptiv is not useful when not implemented appropriately with the agency. Again, this could have been addressed with full-scale adoption by the agency, but the toe in, toe out approach has been our biggest issue. External stakeholders want to see the detail in schedules, and these simply cannot be managed in Daptiv or even transited into Daptiv because of the limitations by user and potential for file corruption.

    What one piece of advice would you give other prospective customers?

    Research, plan, and look long term at the needs of your organization, demands of your stakeholders, and integration with future technologies.

    What do you like most about the product or service?

    Centralized repository.

    What do you dislike most about the product?

    Transit for MS Project..

    What one thing do you wish the vendor did differently?

    Provide answers.

    If you could start over, what would your organization do differently?

    Work for agency acceptance and while a proof of concept/pilot may be ideal in the beginning, wide-scale adoption is needed to fully leverage the features of Daptiv. As long as an agency accepts this and can accept managing schedules OUTSIDE of Daptiv, this can be done. Otherwise, think long and hard about selecting for your organization.

    Service & support - overall comment

    N/A


  • 2 out of 5.0, Reviewed

    Product(s): Daptiv

    Daptiv ChangePoint strong for traditional project management

    Overall Comment

    Daptiv lags behind the competition and industry.The user interface for the system has not kept up with the industry. The user experience has been stagnant requiring many mouse clicks to get it functional. This is one of the main reasons that we've only utilized a small number of available features (time reporting and project/program status reporting). Lastly, this tool is not flexible to run agile projects or agile portfolios.

    What one piece of advice would you give other prospective customers?

    Nearly all the Gartner Leader PPM tools are similar to each other. It's best to learn from end users on their experience with the tool (aside from sales folks). This will give you true insight on the successes and problem areas during implementation and beyond.

    What do you like most about the product or service?

    Does a good job in consolidating all the information and allows power users to develop reports for quick analysis.

    What do you dislike most about the product?

    Not made for non-project managers. Need to be simple enough for users to navigate and use the system.

    What one thing do you wish the vendor did differently?

    Developed a product roadmap that best keeps up with the industry. Apply more user experience improvements into the tool to drive adoption.

    If you could start over, what would your organization do differently?

    Get a process down first that works for us. Then mold a tool around the process.

    Service & support - overall comment

    N/A


  • 4 out of 5.0, Reviewed

    Product(s): Daptiv

    Customer centric implementation and vendor relationship.

    Overall Comment

    The implementation was great. Daptiv really focused on ensuring that we had proper processes in place prior to implementing the tool, and implemented to the tool with us (rather than for us) with those processes in mind. The system is highly configurable, and enabled it to fit our business processes rather than the other way around. The process of implementation Daptiv uses also really focuses on teaching the customer how to use and administer the system so you ultimately become less dependent on them and more autonomous in the use of the system. I see this as a very customer-centric strategy and really appreciate the vendor relationship because of this approach.

    What one piece of advice would you give other prospective customers?

    Either have someone in your organization with Cognos of report writing capabilities, or add report writing into your implementation to really harness the power of the tool right out of the gate.

    What do you like most about the product or service?

    The configurability and the strength in reporting.

    What do you dislike most about the product?

    The resource management tool has been challenging to use in the past. However, this has been rectified with the latest release. The only other complaint is the sometimes clunky/slow process of creating a project plan within the tool. I get around this by creating a project plan in MS Project, and then importing- the import is pretty seamless so this works well.

    What one thing do you wish the vendor did differently?

    Teach a little more on the system anticipating growth of project management maturity in the organization. At the time of implementation, we focused on project portfolio management at an IT level. I'm now needing to adapt the system to do strategy program portfolio management, which requires a different level of detail and reporting that I need to adapt the system too.

    If you could start over, what would your organization do differently?

    I would have had Daptiv create more reports for us from the beginning to drive stronger management adoption more quickly.

    Service & support - overall comment

    N/A


  • 4 out of 5.0, Reviewed

    Product(s): Daptiv

    Had great support during implementation

    Overall Comment

    Great to work with.

    What one piece of advice would you give other prospective customers?

    Spend a good deal of time on learning how to generate reports.

    What do you like most about the product or service?

    The cost.

    What do you dislike most about the product?

    Not as user-friendly as I had hoped.

    What one thing do you wish the vendor did differently?

    Provide changes and updates faster.

    If you could start over, what would your organization do differently?

    Spend more time on training.

    Service & support - overall comment

    N/A


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(5)
3.6

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.8

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)


Ease of integration using standard APIs and tools

(3)
2.7

Quality and availability of end-user training

(5)
3.6

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
3.7

Quality of technical support

(3)
3.7

Quality of peer user community

(4)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.2
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor Management

Vendor/Product Selection

Other...


What other vendors were considered?

Changepoint

Hewlett Packard Enterprise

Microsoft

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Cost management

Drive innovation

Improve business process agility

Improve customer relations/service

Other...


What were the key factors that drove your decision for selecting the vendor?

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America