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We have aggregated ratings data on Clarizen but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Clarizen

    Strong Partnership Leads to Success.

    Overall Comment

    From the start, Clarizen was a willing partner to make our implementation a success. Quick to response and resolve challenges, provided multiple options to resolve, very strong follow up and commitment.

    What one piece of advice would you give other prospective customers?

    Look at ease of use and ability to customize quickly but not significantly, at low or no cost.

    What do you like most about the product or service?

    Flexible, easy to use, mobile access, visual UI.

    What do you dislike most about the product?

    Needs more marketing - more industry press.

    What one thing do you wish the vendor did differently?

    Develop interfaces with Service Desk tools - I know this is in process.

    If you could start over, what would your organization do differently?

    Get our positive experience shared with other key groups in organization. After we went live, we understood another function that had tried another product and was already looking to replace the other solution.

    Product capabilities - overall comment

    PPM, resource management, project planning - all are very well designed. Not a lot of need to add more functionality. I am not a fan of the tools that claim to do it all.

    Service & support - overall comment

    Very responsive to our issues when raised and great follow up. Again, treats us as a partner to better their product.

    Integration & Deployment - Overall comment

    We have not integrated with other systems at this time but are actively talking with Clarizen on topic. Response has been very positive and promising.


  • 5 out of 5.0, Reviewed

    Product(s): Clarizen

    All around winner. Great solution, Excellent support!

    Overall Comment

    At the end of the day there are alot of good PSA solutions on the market (and alot of marginal ones). We were charged with finding the solution that best meets our business needs. For us, Clarizen stood above the rest. But more than the software, Clarizen's implementation services and support are second to none.

    What one piece of advice would you give other prospective customers?

    Don't rush to complete the implementation. Out of the box Clarizen works very well but it is highly customizable and there is a lot of configuration that takes time to understand.

    What do you like most about the product or service?

    The implementations services were exceptional. Our project manager held our hands the entire way, but also enabled us to stand on our own.

    What do you dislike most about the product?

    Integration to Concur (our travel and expense solution) was high on our priority list. Clarizen does not offer this out of the box. We have chosen not to enter expenses in two places. This creates some challenges with expense billing and cost reconciliation.

    What one thing do you wish the vendor did differently?

    Honestly, nothing comes to mind.

    If you could start over, what would your organization do differently?

    If I had to do it all over again I would have extended the implementation period. We rushed to get the solution implemented, and did a good job in ~90 days. The flexibility is endless and I wish I gave the plan another 30-60 days to get everything perfect to out liking.

    Service & support - overall comment

    Ease of submitting support cases is good. Responsiveness of support is excellent. They also listen to us and work dilligently to improve the software to meet our business requirements

    Integration & Deployment - Overall comment

    The Salesforce integration was one of the primary considerations for our organization. On the surface Clarizen appeared to have the best Salesforce integration. In the end the actual integration exceeded my expectations.


  • 4 out of 5.0, Reviewed

    Product(s): Clarizen

    Great product, better support!

    Overall Comment

    Great service and fantastic webinar's! They have great support and implement new features quickly.

    What one piece of advice would you give other prospective customers?

    Let the consultants guide you on how you should implement, don't tell them how you need to do it.

    What do you like most about the product or service?

    Service!

    What do you dislike most about the product?

    Too many options, confuses users.

    What one thing do you wish the vendor did differently?

    Provide more best practice and encourage better ways do to things.

    If you could start over, what would your organization do differently?

    More flexibility in the implementation, less requirements, use more out of the box features.

    Product capabilities - overall comment

    The product has so many options and configurations! Almost too many.

    Service & support - overall comment

    Fantastic service and support!

    Integration & Deployment - Overall comment

    Integration was good, but difficult.


  • 4 out of 5.0, Reviewed

    Product(s): Clarizen

    Focused and Purposeful.

    Overall Comment

    Clarizen is a very responsive organization. Online resources facilitate new user training and provide an interactive forum for company-specific questions. Software updates are frequent and meaningful. Clarizen understands how to make its customers successful.

    What one piece of advice would you give other prospective customers?

    Spend an hour with one of Clarizen's Customer Success managers to understand some of the best practices your organizaion may want to think through before implementation.

    What do you like most about the product or service?

    Products robustness and service availability. Updates are deployed frequently and are meaningful. Ability to manage resource loading is great.

    What do you dislike most about the product?

    Very little so I would have to repeat my dissatisfaction with the pricing structure.

    What one thing do you wish the vendor did differently?

    I am less enthralled with the product pricing structure. For small things like having more than three customizations imposes an unjustifiable cost increase.

    If you could start over, what would your organization do differently?

    In retrospect it is hard to identify significant tripping points that weren't part of the company's growth. We faced numerous people and process issues but Clarizen was more of a help than hinderance getting through them.

    Product capabilities - overall comment

    Clarizen did everything we needed it to do. Furthermore, the product structure helped drive more fidelity into the organization.

    Service & support - overall comment

    Resources are available in numerous forms.

    Integration & Deployment - Overall comment

    The is easy to deploy. We had some browser compatability issues but those were easily resolved.


  • 4 out of 5.0, Reviewed

    Product(s): Clarizen

    Great Project Management Tool.

    Overall Comment

    We have been very satisfied with what the Clarizen product has done for our organization. We started off with one division using the software and have since added another division with possible others coming on within the next year. I cannot speak enough to the customer service and work that their development team has done with and for us since we signed on a year and a half ago.

    What one piece of advice would you give other prospective customers?

    Challenge the Clarizen team to adapt to you, we use the system very differently than most project management clients of their but they were able to adapt to us and build us a great tool.

    What do you like most about the product or service?

    The ability to customize and write new workflows.

    What do you dislike most about the product?

    Not integrated with Outlook.

    What one thing do you wish the vendor did differently?

    Integrate with Outlook.

    If you could start over, what would your organization do differently?

    Not too much, we were very satisfied with our implementation and the flexibility that Clarizen provided.

    Product capabilities - overall comment

    Still want to see a full integration with Outlook.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.2

Ability to understand your organization's needs

(5)
4.6

Timely and complete response to product questions

(5)
4.4

Pricing and contract flexibility (pricing and terms)

(5)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.4

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.7

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(5)
4.4

Ease of deployment

(5)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
4.4

Quality of technical support

(5)
4.6

Quality of peer user community

(5)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.6

IT Project Demand Management

(5)
4.4

IT Project and Time Management

(5)
4.4

IT Resource Management

(5)
4.2

IT Project Portfolio Management

(5)
4.8

IT Project Collaboration

(5)
4.6

Reporting Services

(5)
4.4

Security and User Management

(5)
4.4

IT Program Management

(5)
4.6

Integration

(5)
4.4

Usability

(5)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Maintenance and Support

Rollout and Install

Application Lead

Technical Assessment

User Training

Vendor Management

Vendor/Product Selection

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Clarizen

Smartsheet

Changepoint

Decision Lens

Genius Inside

LiquidPlanner

Mavenlink

One2Team

Planisware

Planview

Project.net

Sciforma

ServiceNow

Teamwork.com

Workfront

Wrike

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Cost management

Drive innovation

Drive revenue growth

Reduce time to market

Other...


What were the key factors that drove your decision for selecting the vendor?

Link KPIs to corporate objectives

Make better insights available to more people

Customer satisfaction

Better, faster decisions

Expand types of analysis

Increased revenue


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA