4 out of 5.0, Reviewed Sep 20, 2016
Tools are understandably complex. The decision process for prioritizing projects is very granular. The prioritizing team should know ahead of time that they will need to do homework on initiatives ahead of time, then take the time to do the comparative analysis required in the tool.
support staff was very helpful, essential to success.
The quality of the support is what made the tool
5 out of 5.0, Reviewed Apr 8, 2016
Implementation has been smooth. Decision Lens Professional Services has been very hands on with our team while we adopt the product.
Take your time and think through your criteria inputs.
The ease of use and flexibility of the tool. It's also being updated and enhanced, with new features that we are also finding useful.
Export and print capabilities need to be expanded.
Nothing at all. Very satisfied with the vendor.
Be better prepared with data needed to load into the tool.
So far, tech support, when rarely needed, has been very responsive.
Decision Lens was able to easily and quickly implement our SAML so our users can leverage their existing credentials. That was definitely a plus.
1 of 1 peer(s) found this review helpful.