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  • 5 out of 5.0, Reviewed

    Product(s): Decision Lens

    Smooth Implementation - Great Results

    Overall Comment

    Implementation has been smooth. Decision Lens Professional Services has been very hands on with our team while we adopt the product.

    What one piece of advice would you give other prospective customers?

    Take your time and think through your criteria inputs.

    What do you like most about the product or service?

    The ease of use and flexibility of the tool. It's also being updated and enhanced, with new features that we are also finding useful.

    What do you dislike most about the product?

    Export and print capabilities need to be expanded.

    What one thing do you wish the vendor did differently?

    Nothing at all. Very satisfied with the vendor.

    If you could start over, what would your organization do differently?

    Be better prepared with data needed to load into the tool.

    Service & support - overall comment

    So far, tech support, when rarely needed, has been very responsive.

    Integration & Deployment - Overall comment

    Decision Lens was able to easily and quickly implement our SAML so our users can leverage their existing credentials. That was definitely a plus.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

IT Project Demand Management

(1)
5.0

IT Resource Management

(1)
5.0

IT Project Portfolio Management

(1)
5.0

Reporting Services

(1)
4.0

Security and User Management

(1)
5.0

IT Program Management

(1)
5.0

Usability

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

Microsoft

Planview

Smartsheet


Why did you purchase this product?

Cost management

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision for selecting the vendor?

Better, faster decisions

Expand types of analysis

Make better insights available to more people


In which region(s) did your deployment take place? Multiple responses allowed.

North America