3.8 out of 5 (31 Ratings)

31 Verified Reviews

Innotas

Implementation complexity is understated and do not assume any features are a given

The tool has been accepted readily by most of the management and staff once they began to see the results of using it and the information that could be gained from it. In fact, seeing a small portion of the information available in reports has led to numerous requests for additional reports. We have also seen accountability rise dramatically in a short time, with the ability to determine where resources are being utilized as compared to where they have been scheduled. However, some of the shortcomings of the tool, which are surprising compared to more standard desktop project management tools, have caused reluctance among Project Managers to fully embrace it. We are seeing Innotas working diligently and quickly to do their best to fill functional gaps that are commonly reported by their user community and through support cases, but we do not know if or when the greatest gaps will be addressed.

Innotas

Innotas Implementation - Highlights and Challenges

The vendor works remotely only which keeps our costs down and they were very responsive in meeting our requests that were related to the project process flow, but when it came to getting documentation and a data file for loading into our DW they were not as easy to work with and put a lot of the definition back on our team.

Innotas

Good tool, easy to implement

Implementation went smoothly. Some of the features described did not work as expected however.

Innotas

Resource planning is excellent, but still trying to understand how to use the PPA feature.

We were passed around somewhat from rep to rep. They were in a transition from the purchase of them by Planview. The implementation manager quit the company one month into our implementation. The senior manager stepped in to replace him, which helped, but was not ideal.

Innotas

Overall: great product, but mediocre support and professional services.

The product is great, well accepted by users and management. Onboarding and implementation process fall short of expectations. Insufficient participation from a vendor during initial roll-out, lack of best practices and advisory. Vendor expects customers to figure out how the system works from video, training materials and "trial and errors". It is difficult to get on-going support and questions answered. Require escalating with an account manager. Overall: great product, but mediocre support and professional services.

Innotas

Tool is functional, user-friendly, and facilitates real-time decision making

Demos were very detailed and addressed all requirements we were seeking. Very informative and worked diligently to provide quick feedback on inquiries to help facilitate a decision.

Innotas

Basic functionality is there but UI needs a bit of polish.

We should have kept the tool as standard as possible for as long as possible as opposed to customizing it to our processes. As a result, we are changing our processes and having issues with un-customizing.

Innotas

Skeptical, but happy.

Does not provide a clear workflow, causes confusion on how to use data. Auditability concerns. Costly to interface with other systems.

Innotas

Implementation was straightforward and simple. Complements well with ProjectPlace.

Implementation was straightforward and simple. Complements well with ProjectPlace which we also use.

Innotas

A powerful and customizable tool with excellent reporting capabilities.

Very knowledgeable and helpful throughout the process. I definitely recommend their Fast Track Implementation services - the tool makes perfect sense once you learn how to use it, but it is not always obvious at first and Fast Track training was invaluable.