3.8 out of 5 (26 Ratings)

26 Verified Reviews

Innotas

Overall: great product, but mediocre support and professional services.

The product is great, well accepted by users and management. Onboarding and implementation process fall short of expectations. Insufficient participation from a vendor during initial roll-out, lack of best practices and advisory. Vendor expects customers to figure out how the system works from video, training materials and "trial and errors". It is difficult to get on-going support and questions answered. Require escalating with an account manager. Overall: great product, but mediocre support and professional services.

Innotas

Tool is functional, user-friendly, and facilitates real-time decision making

Demos were very detailed and addressed all requirements we were seeking. Very informative and worked diligently to provide quick feedback on inquiries to help facilitate a decision.

Innotas

Skeptical, but happy.

Does not provide a clear workflow, causes confusion on how to use data. Auditability concerns. Costly to interface with other systems.

Innotas

Implementation was straightforward and simple. Complements well with ProjectPlace.

Implementation was straightforward and simple. Complements well with ProjectPlace which we also use.

Innotas

A powerful and customizable tool with excellent reporting capabilities.

Very knowledgeable and helpful throughout the process. I definitely recommend their Fast Track Implementation services - the tool makes perfect sense once you learn how to use it, but it is not always obvious at first and Fast Track training was invaluable.

Innotas

Every aspect was great, best in class

Not only was suummation for RFI excellent, but they had the most complete RFP in comparison to other vendors. After completeing agreements we were abel to quickly implement and train our teams to use it. While it is exclusivley focused on our IT department projects, it has potential to expand to our accounting, construction, and Executive departments

Innotas

knowledgeable & easy implementation. A teach how to fish approach - Worked!

Vendor came prepared with step by step design & implementation strategy. He was knowledgeable and took the approach to "teach us how to fish." We became self-sufficient very fast as the tool is extremely intuitive.

Innotas

Nothing fancy but Innotas is stable and will get you there.

"Fast-track" implementation leaves quite a bit uncovered. The product itself is not as intuitive as one would imagine. There are many finicky UI-related enhancements that need to be made as the product should function similar to what a user would expect out of MS Office and just basic web functionality.

Innotas

Implementation was easy but is very lacking in terms of reporting.

The product was easy to implement but we lacked the best practices guidance to make it more effective. The reporting is also very cumbersome and challenging. We're now extracting all the data to QlikView in order to create any type of reports and metrics.

Innotas

Product is user-friendly and easy to implement.

Product is user-friendly and easy to implement (if you have disciplined processes already in place).