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We have aggregated ratings data on Innotas but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Innotas

    knowledgeable & easy implementation. A teach how to fish approach - Worked!

    Overall Comment

    Vendor came prepared with step by step design & implementation strategy. He was knowledgeable and took the approach to "teach us how to fish." We became self-sufficient very fast as the tool is extremely intuitive.

    What one piece of advice would you give other prospective customers?

    Understand the security provisioning and the process to provision, deprovision and ensure users are in the right role.

    What do you like most about the product or service?

    Resource Planning capabilities.

    What do you dislike most about the product?

    No workflow.

    What one thing do you wish the vendor did differently?

    Stage Gate management. There is no way outside of soft status fields to know whether the project was approved to move to next phase.

    If you could start over, what would your organization do differently?

    would plan to utilize SharePoint to manage workflow and approval process. Two key functions the tool does not provide for projects.

    Product capabilities - overall comment

    Best product on the market for low to mid PM maturity level. Low admin overhead. Just wish Innotas would develop workflow.

    Service & support - overall comment

    Service and support is incredible. The vendor resources are knowledgeable and quick to respond.


  • 4 out of 5.0, Reviewed

    Product(s): Innotas

    Nothing fancy but Innotas is stable and will get you there.

    Overall Comment

    "Fast-track" implementation leaves quite a bit uncovered. The product itself is not as intuitive as one would imagine. There are many finicky UI-related enhancements that need to be made as the product should function similar to what a user would expect out of MS Office and just basic web functionality.

    What one piece of advice would you give other prospective customers?

    It does everything you want it to do, you just have to force it sometimes.

    What do you like most about the product or service?

    Flexible.

    What do you dislike most about the product?

    The UI is not intuitive.

    What one thing do you wish the vendor did differently?

    Listed out the shortcomings of the product. Or at least detail some of the features to pay attention to due to lack of capability.

    If you could start over, what would your organization do differently?

    Dig deeper into how to use the product during the training as it is not as intuitive as I would have hoped.


  • 3 out of 5.0, Reviewed

    Product(s): Innotas

    Implementation was easy but is very lacking in terms of reporting.

    Overall Comment

    The product was easy to implement but we lacked the best practices guidance to make it more effective. The reporting is also very cumbersome and challenging. We're now extracting all the data to QlikView in order to create any type of reports and metrics.

    What do you like most about the product or service?

    It didn't require a significant amount of configuration to begin to use.

    What do you dislike most about the product?

    the reporting is too complicated and limiting - I can't cross reference the information need in order to produce the metrics I'm looking for.

    What one thing do you wish the vendor did differently?

    Provide more guidance in terms of how other customers used their product or industry best practices.

    If you could start over, what would your organization do differently?

    Approach implementation very differently - their Fast Start process was not effective for our organization. We would also put more emphasis on vetting out their reporting capabilities.


  • 4 out of 5.0, Reviewed

    Product(s): Innotas

    Product is user-friendly and easy to implement.

    Overall Comment

    Product is user-friendly and easy to implement (if you have disciplined processes already in place).

    What one piece of advice would you give other prospective customers?

    Define your processes and objectives before purchasing a tool.

    What do you like most about the product or service?

    User interface - can almost train yourself.

    What do you dislike most about the product?

    reporting.

    What one thing do you wish the vendor did differently?

    Handled EU data privacy.

    If you could start over, what would your organization do differently?

    Involve business team in product selection process.

    Service & support - overall comment

    Service team is very responsive.

    Integration & Deployment - Overall comment

    No current plans to integrate with this application. Deployment is not yet complete.


  • 4 out of 5.0, Reviewed

    Product(s): Innotas

    We kept it simple and saw results in 30 days.

    Overall Comment

    The team out of San Francisco has a 90 roll out plan which is excellent but the only reason I gave a 4 vs. a 5 is because we needed more help in the process of PPM. We knew what we were looking to accomplish but the best way to get there was a little challenging.

    What one piece of advice would you give other prospective customers?

    We love this tool because we kept our configuration very simple and let the out of box functionality deliver.

    What do you like most about the product or service?

    Great team to work with, ease of use and rich reporting.

    What do you dislike most about the product?

    It does not provide resource allocation vs. actual numbers in a stock report.

    What one thing do you wish the vendor did differently?

    Help more with the process reviews and pros and cons of decisions.

    If you could start over, what would your organization do differently?

    Have the CIO in the kick-off of the project. Develop a charter and have all directors sign it prior to beginning.

    Service & support - overall comment

    Most every inquiry is responded to us within the same day.

    Integration & Deployment - Overall comment

    Bumpy at first but with one change of personnel, we moved quickly through to getting the tool up and running with great results.


  • 4 out of 5.0, Reviewed

    Product(s): Innotas

    Very good initial unified PPM tool with quick adoption curve.

    Overall Comment

    Our initial implementation was fairly smooth and the Innotas quick-start playbook enabled us to be operational within 60 days. Initial roll-out went well, including the time-tracking function, which impacted all users. Since adoption we've experienced tremendous efficiency by having all data in one tool (versus the 5 ad-hoc tools we previously had) but we have also experienced some pains, in particular with requested customizations that Innotas has been slow to adopt due to the cloud-based nature of the product. Ironically the use of Innotas has improved our PPM maturity to the point that we are pushing the limits of the reporting and analytics capabilities of the tool and that may cause us to evaluate a new tool in 2017.

    What one piece of advice would you give other prospective customers?

    Work with Innotas to do a PoC using your data - it's a very effective way to test the product and get executive buy-in!

    What do you like most about the product or service?

    Ease of use for those using the tool daily!

    What do you dislike most about the product?

    Clunky reporting.

    What one thing do you wish the vendor did differently?

    Improved API and reporting interface. Ideally, I would like an open API that enables the exporting of all of our data into a data cube that can then be accessed via a BI tool.

    If you could start over, what would your organization do differently?

    Assume that you will need to spend more time with your internal team supporting the needed process change management activities when introducing a unified PPM tool. Really evaluate your long-term reporting and analytics needs and ensure that the tool you chose aligns to those needs.

    Product capabilities - overall comment

    While reporting and dashboards is available, inability to blend datasets and embed calculations into reports limits analytics usefulness. The time reporting, demand and resource management, project and portfolio management capabilities are all very solid.

    Service & support - overall comment

    Typical help desk ticketing system. They do not seem to have very robust performance monitoring because frequently we detected issues before Innotas did.

    Integration & Deployment - Overall comment

    See previous comments - quick start process is effective.


  • 3 out of 5.0, Reviewed

    Product(s): Innotas

    Customizable software with bad support.

    Overall Comment

    Bad support, but good product.

    What one piece of advice would you give other prospective customers?

    Adjust your needs to the software and not the other way around.

    What do you like most about the product or service?

    Personalization.

    What do you dislike most about the product?

    Old interface.

    What one thing do you wish the vendor did differently?

    Communicate his roadmap.

    If you could start over, what would your organization do differently?

    More planning, less doing.

    Integration & Deployment - Overall comment

    Long process, badly planned.


  • 3 out of 5.0, Reviewed

    Product(s): Innotas

    Implementation was good, needs a more intuitive UI

    Overall Comment

    Reporting has not worked well - not intuitive, takes too long to build. Not enough training. There are many complaints that the project planning software is not intuitive, and it takes a long time to build a project. Also, limited training and understanding of how to use the resource management tools. Only users with licenses can see our data. Also, the workflow of project intake is very limited.

    What one piece of advice would you give other prospective customers?

    Make sure your processes are defined first before selecting a tool.

    What do you dislike most about the product?

    All tools are in one place. Great for a Project Manager. Can manage risk, status, schedule, and resources, all in one place.

    What one thing do you wish the vendor did differently?

    More responsive support. Not just entering a ticket but talking to an actual representative.

    If you could start over, what would your organization do differently?

    Establish a process first, then implement in the tool.


  • 5 out of 5.0, Reviewed

    Product(s): Innotas

    Implementation was easy. Over time, it would be nice to see added features & functionality.

    Overall Comment

    The sales process was relatively painless. The pricing structure was very transparent from day one, there were no hidden costs with Innotas. The implementation process has been on schedule and the tool is very easy to configure and use.

    What one piece of advice would you give other prospective customers?

    Do your comparisons of the tools, don't over buy because you get caught up in all of the bells and whistles that others provide.

    What do you like most about the product or service?

    Innotas really does provide to us the overall solution to intake requests, project management lifecycle, and portfolio management.

    What do you dislike most about the product?

    Need to add additional features and functionality over time.

    If you could start over, what would your organization do differently?

    We completed the request for proposal process as well as all internal reviews (network/security, etc.) while selecting our vendors. The only change I would make is looking for an overall tool that does Product and Information Technology projects under one umbrella. Research more!


  • 2 out of 5.0, Reviewed

    Product(s): Innotas

    Implementation was difficult and a hard sell in our organization.

    Overall Comment

    It is time-consuming for project managers to use. We are trying to use it for project management tool which it is not. It has been difficult to get other IT members of the organization that are not in the PMO to use.

    What one piece of advice would you give other prospective customers?

    Spend more time in your tool selection process. Do not base it solely on the cost of the tool.

    What do you like most about the product or service?

    View, it gives you on capacity and demand of project team members. Easy to input time.

    What do you dislike most about the product?

    The time it takes to enter information. Product is neither flexible nor easy to follow.

    What one thing do you wish the vendor did differently?

    Spend more time upfront to help implementation.

    If you could start over, what would your organization do differently?

    More end-user training. Spend more time evaluating how others are using the product. Use vendor assistance for implementation. Better project management on implementation. More planning on how to use the tool effectively.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(16)
3.9

Ability to understand your organization's needs

(18)
4.0

Timely and complete response to product questions

(18)
4.1

Pricing and contract flexibility (pricing and terms)

(16)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(17)
3.6

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.5

Ease of integration using standard APIs and tools

(11)
2.8

Quality and availability of end-user training

(16)
3.3

Ease of deployment

(16)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(19)
3.9

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(17)
3.9

Quality of technical support

(16)
3.9

Quality of peer user community

(15)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(20)
3.9

IT Project Demand Management

(17)
4.2

IT Project and Time Management

(19)
4.1

IT Resource Management

(18)
4.2

IT Project Portfolio Management

(19)
4.1

IT Project Collaboration

(17)
3.1

Reporting Services

(20)
3.4

Security and User Management

(20)
3.8

IT Program Management

(18)
3.9

Integration

(14)
3.5

Usability

(18)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Rollout and Install

Functional Assessment

Application Lead

User Training

Executive Sponsor

Technical Assessment

Vendor Management

Maintenance and Support

Development/Integration

Other...


What other vendors were considered?

Microsoft

Clarizen

Planview

Changepoint

ServiceNow

CA Technologies

Hewlett Packard Enterprise

Innotas

OpenProject

Antura

LiquidPlanner

onepoint Projects

Smartsheet

UMT360

Workfront

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve business process outcomes

Cost management

Improve customer relations/service

Drive innovation

Improve compliance and risk management

Reduce time to market

Other...


What were the key factors that drove your decision for selecting the vendor?

Better, faster decisions

Make better insights available to more people

Customer satisfaction

Link KPIs to corporate objectives

Expand types of analysis

Reduce external IT costs

Monetize data

Reduce other non-IT costs

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America