3.7 out of 5 (7 Ratings)

7 Verified Reviews

NetSuite OpenAir

Perfectly serves our internal needs, lots of features with an amazing staff behind it all

Decent customer service, amazing account managers, and innovative product functionality and roadmap!

NetSuite OpenAir

Robust tool that requires time for successful transition & implementation

Learning curve to implement and create staff buy-in. Data only as good as the data put into the system. Ability to access via the Cloud and App are a nice benefit.

NetSuite OpenAir

Performance And Functionality Need Improvements

Overall Netsuite provides a well-rounded product. We have had trouble internally with Performance some due in part to the integrations built internally and it's been quite the daunting task getting OA to review these integrations and ultimately code them to specs to improve performance.

NetSuite OpenAir

Strong Functionality, Weak User Interface

The user interface is dreadful and could be far more intuitive. Reporting is especially cumbersome. Breadth of functionality is very useful once you figure out how to use it.

NetSuite OpenAir

Perfect Product and Company for the Problem

From sales to implementation - Netsuite found out our needs and made sure they were delivered.

NetSuite OpenAir

Low adoption rate

Product value was not fully realized.

NetSuite OpenAir

Strong product, but internal professional services team was very poor.

The OpenAir product is a strong tool that enables a professional services organization to move beyond excel and create a central time and expense, billing, invoicing, and project management system. The internal professional services team with NetSuite would only get a 2 rating, and if I do it again I would try and find a partner to execute and not use internal PS team.