4 out of 5 (2 Ratings)
Jan 17, 2017
Planview provided sufficient training for all of the staff who were allocated to themselves train additional staff members. They have also been very supportive for all requests relating to troubleshooting of issues post-migration.
Nov 21, 2016
Good: *technical consultant on the implementation project was superb, very knowledgeable, gave alternatives and resulting outcomes, worked with us to map processes to the application and vice versa. *application gave us insite and ability to manage IT resources, understand on what they were working and their capacity for more work or if overloaded. *gave us one place to look for all IT projects Not so Good: *early interactions with the vendor's support team were less than timely and satisfactory, requiring multiple back and forth to get an answer, driven mostly by our lack of understanding of the application architecture and knowing exactly what question to ask. We've remedied that by setting up a RAS support contract that has proved to be very useful and satisfactory.