Loading product reviews...
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Planview but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    On-site implementation team drives the best KT, application adoption

    Overall Comment

    Good: *technical consultant on the implementation project was superb, very knowledgeable, gave alternatives and resulting outcomes, worked with us to map processes to the application and vice versa. *application gave us insite and ability to manage IT resources, understand on what they were working and their capacity for more work or if overloaded. *gave us one place to look for all IT projects Not so Good: *early interactions with the vendor's support team were less than timely and satisfactory, requiring multiple back and forth to get an answer, driven mostly by our lack of understanding of the application architecture and knowing exactly what question to ask. We've remedied that by setting up a RAS support contract that has proved to be very useful and satisfactory.

    What one piece of advice would you give other prospective customers?

    1. Have your implementingn partner on site, not remote. WebEx sessions only go so far to enable knowledge transfer.

    What do you like most about the product or service?

    This gives us one place to look for all IT projects!!

    What do you dislike most about the product?

    If you don't have the 'secret decoder ring' for the application, you'll spend a LOT of time getting an answer because you don't know the exact question to ask.

    What one thing do you wish the vendor did differently?

    Explain their support model more clearly.

    If you could start over, what would your organization do differently?

    1. Work to understand the support model, types of questions, how to access on line help earlier on in the project, not after go live. 2. Opt for the higher level support model and instantiate it as soon as possible at Go Live as you won't know what you don't know and that will lead to a great deal of delay and frustration. 3. The vendor had no db of UAT test scripts; we built our own. It was a case of the blind leading the blind. Get the use cases documented up front, build test scripts from them and test them during development.

    Product capabilities - overall comment

    Rated this a '4' only because we haven't yet started using the Investment Planning capabilities, having taken a 'go slow' approach adopting functionality in Planview. What we've implemented we are very satisfied.

    Service & support - overall comment

    Rated this a '4' only because our early experience with customer support was less than satisfactory, smacking of 'check the box' sort of behavior. We remedied this by contracting for a higher level of support. THAT support is excellent.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

IT Project Demand Management

(1)
4.0

IT Project and Time Management

(1)
5.0

IT Resource Management

(1)
5.0

IT Project Portfolio Management

(1)
5.0

IT Project Collaboration

(1)
3.0

Reporting Services

(1)
3.0

Security and User Management

(1)
4.0

Usability

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Maintenance and Support

Rollout and Install

User Training

Vendor Management

Vendor/Product Selection


What other vendors were considered?

Innotas

Sciforma

Upland Software


Why did you purchase this product?

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision for selecting the vendor?

Better, faster decisions

Make better insights available to more people


In which region(s) did your deployment take place?

North America