4 out of 5.0, Reviewed Jun 8, 2016
Excellent, flexible reporting. Fairly rapid response for inserting new features and functionality.
Look at whether or not the tool can support all the needs of the entire project lifecycle. Understand the amount of integration with portfolio management and project management it can support. Look beyond its nice user interface and reporting capability.
It still only handles a portion of the PM Lifecycle. It only handles current and history, but not forecasting.
Allows for forecasting and get beyond ITIL/transactional-style PM.
Look at how the tool would support project management in a more holistic way. The tool was sufficient only to support a transactional form of IT project management, but it really should have been able to support multiple project workflows, and definitely needed to support forecasting, as opposed to only current view and history. Better from the get-go.
improving, but still a lot to grow.
I'm an end user, not a tool support specialist.
Unable to comment.
4 out of 5.0, Reviewed Jun 7, 2016
ServiceNow is a good product. They are a great company to work with and they listen to their stakeholders regarding continual improvement. I would have preferred to have a more vanilla implementation rather that a "we can configure whatever you need". With reflection, I would have liked a more generic process that all departments conform to.
Keep it simple. Do out of the box implementation.
the ease of implementation, that it is a platform and it is expandable.
still immature PPM product.
Pushed for us to use it as it was built, and not try to sell us on the capability of the product to be configured/customized.
I will be looking at doing a review/audit and making our processes more vanilla and clean up our data.
great customer service.
4 out of 5.0, Reviewed Jun 6, 2016
Implemented the product too long ago.
It is not as simple as just enabling the next module.
Range of services in ITIL capabilities.
Be more supportive in adoption help, had to hire an ex-SN person to help implement, turn-on and integrate the various modules.
Choose a tool that focused on PPM.
3 out of 5.0, Reviewed Jun 6, 2016
We selected this tool because we are going to be using the ITSM module as well. We found it to be a little immature and had to customize some basic things like budget base lining, cost management, communication planning and a few others. However, the potential of using the PPM solution fully integrated with our ITSM processes and CMDB was extremely appealing. We also noticed that ServiceNow is putting a lot of effort into maturing the tool and listens to customer feedback. Overall the tool was easy to configure even for the things we needed to customize.
The product is not very mature, so be sure you figure out your must have requirements prior to a demo and have them show you that how you would do those things in the tool.
Super easy to configure. I feel like it is easy to make quick changes without major time commitment.
Some key features missing in the area of cost and budget monitoring.
The pricing model is not really conducive to how most organizations run projects. ServiceNow should take a relook at that. We ended up having many conversations around how to manage the situation of users who needed to be assigned to tasks but would never enter the tool.
We would spend less time on reviewing best practices before reviewing the requirements. Because PMI sets these standards and we all know them inside and out, a lot of time was spent discussing ITIL best practices for projects that are in line with those standards. It is good to be educated on them, however, we know our organization and what we needed. Also, we should have taken a basic tool class before starting requirements.
5 out of 5.0, Reviewed Jun 6, 2016
By integrating the project tool with our operation tool we are able to achieve a level of integration that would be impossible with other tools. Great experience with the reps. and engagement through development.
Consider the overall benefit to leveraging data outside of just PPM. This tool is really a one-stop-shop for executive decision making across all categories of work (not just project)
extremely easy user-interface, full integration, clean aesthetic profile.
There are almost too many opportunities to customize. This is an issue if you do not have any internal processes in place today to dictate the tool.
Enhanced training documentation within the release notes.
Do a better job demonstrating the benefits of this tool at the front end and do not treat it like just another PPM change.
Hits the mark across demand management, resource management, project management and portfolio management.
1 of 1 peer(s) found this review helpful.
5 out of 5.0, Reviewed Jun 6, 2016
ServiceNow is a growing leader in this space. They work hard to provide the best product. It is so highly configurable (not customized), you can get almost everything you want and need out of the box.
Identify your process details prior to implementation.
Cradle to grave knowledge of applications - we implemented ServiceNow for IT service management.
The small list of items we have is being addressed in the next release. Licensure can be daunting for the entire company.
Use ServiceNow as implementation partner - no 3rd party.
4 out of 5.0, Reviewed May 27, 2016
The ServiceNow PPM solution is rapidly moving towards a stronger position in Gartner’s Magic Quadrant. While the solution is not the most robust or comprehensive when compared to other PPM tools, the ability to integrate PPM with Asset Mgmt, Configuration Mgmt, Service Requests, Financial Management, Executive Dashboards, and other ITSM components were the key differentiators for our decision.
Plan to conduct process analysis early, devote development resources to customization, and be flexible on the changing process.
CIO Roadmap and Dashboard.
Lack of intuitive graphical user interfaces and workflows in PPM to make it easy for project managers to use the software. This is the key advantage of more mature PPM tools.
4 out of 5.0, Reviewed May 10, 2016
ServiceNow product is superior to the BMC suite and allows for better integration across products.
Determine a SW development implementation plan at the same time as the plan for managing internal services.
It provides a full base platform.
None come to mind.
Train SW development staff at the same time as the ITMS staff.
4 out of 5.0, Reviewed Apr 13, 2016
Skilled and competent, strong partnerships with strategic vendors for high-quality implementations.
Have a combined app and infrastructure (DevOps) strategy for enterprise solution.
End to end integration from service strategy to operations- major productivity impact across the organization working on business projects.
Availability and cost of training.
Work more closely with Gartner on magic quadrant for service management.
Attain buy-in from applications side of IT for end to end use from service strategy to service operations.
4 out of 5.0, Reviewed Dec 8, 2015
It replaced a simpler toolset, but have complexities of it's own.
Check with other customers to glean perspectives.
Centralized information-one source of truth.
Complexities in screens (resource management).
Reduce screen complexities.
More training to team members.