4 out of 5.0, Reviewed Dec 6, 2016
Service now has been a great tool for IT Demand /portoflio management. Leveraging the ITIL best practices has been instrumental to our organization. the only challenge I see for Service now is the UI/UX - they really need to focus on a simpler /cleaner UI that makes it easy to highlight the key areas
Focus on simple flexibile process- dont let the tool govern everything
Its workflow /ticketing functionality
Build a agile process for felxibility /adaptablity and enable the tool to do that
5 out of 5.0, Reviewed Dec 5, 2016
Willing to work with us on taking advantage of current licensing we own
Take enough time to properly plan
Relatively easy to use
Take more time to properly plan data migration
3 out of 5.0, Reviewed Nov 3, 2016
While working with the 3rd party vendor, we should have asked for industry best practices as a lot of the functionalities installed needed to be tweaked. Several out of the box functionalities did not work for us and several customized functionalities were over engineered.
Analyze and know how you the project portfolio suite will be utilized. Create effecient designs based on that analysis. Do not skimp on having a design/UI analyst on the implementation team. Know that the project suite is not a replacement for Microsoft Project.
Views and lists that simplify visualization
Pages are data/information clunky
Give us guidance on best practices and what worked/didnt work for the other clients
Create better design from the start Have a UI/UX person involved
4 out of 5.0, Reviewed Jun 8, 2016
Excellent, flexible reporting. Fairly rapid response for inserting new features and functionality.
Look at whether or not the tool can support all the needs of the entire project lifecycle. Understand the amount of integration with portfolio management and project management it can support. Look beyond its nice user interface and reporting capability.
It still only handles a portion of the PM Lifecycle. It only handles current and history, but not forecasting.
Allows for forecasting and get beyond ITIL/transactional-style PM.
Look at how the tool would support project management in a more holistic way. The tool was sufficient only to support a transactional form of IT project management, but it really should have been able to support multiple project workflows, and definitely needed to support forecasting, as opposed to only current view and history. Better from the get-go.
improving, but still a lot to grow.
I'm an end user, not a tool support specialist.
Unable to comment.
4 out of 5.0, Reviewed Jun 7, 2016
ServiceNow is a good product. They are a great company to work with and they listen to their stakeholders regarding continual improvement. I would have preferred to have a more vanilla implementation rather that a "we can configure whatever you need". With reflection, I would have liked a more generic process that all departments conform to.
Keep it simple. Do out of the box implementation.
the ease of implementation, that it is a platform and it is expandable.
still immature PPM product.
Pushed for us to use it as it was built, and not try to sell us on the capability of the product to be configured/customized.
I will be looking at doing a review/audit and making our processes more vanilla and clean up our data.
great customer service.
4 out of 5.0, Reviewed Jun 6, 2016
Implemented the product too long ago.
It is not as simple as just enabling the next module.
Range of services in ITIL capabilities.
Be more supportive in adoption help, had to hire an ex-SN person to help implement, turn-on and integrate the various modules.
Choose a tool that focused on PPM.
3 out of 5.0, Reviewed Jun 6, 2016
We selected this tool because we are going to be using the ITSM module as well. We found it to be a little immature and had to customize some basic things like budget base lining, cost management, communication planning and a few others. However, the potential of using the PPM solution fully integrated with our ITSM processes and CMDB was extremely appealing. We also noticed that ServiceNow is putting a lot of effort into maturing the tool and listens to customer feedback. Overall the tool was easy to configure even for the things we needed to customize.
The product is not very mature, so be sure you figure out your must have requirements prior to a demo and have them show you that how you would do those things in the tool.
Super easy to configure. I feel like it is easy to make quick changes without major time commitment.
Some key features missing in the area of cost and budget monitoring.
The pricing model is not really conducive to how most organizations run projects. ServiceNow should take a relook at that. We ended up having many conversations around how to manage the situation of users who needed to be assigned to tasks but would never enter the tool.
We would spend less time on reviewing best practices before reviewing the requirements. Because PMI sets these standards and we all know them inside and out, a lot of time was spent discussing ITIL best practices for projects that are in line with those standards. It is good to be educated on them, however, we know our organization and what we needed. Also, we should have taken a basic tool class before starting requirements.
5 out of 5.0, Reviewed Jun 6, 2016
By integrating the project tool with our operation tool we are able to achieve a level of integration that would be impossible with other tools. Great experience with the reps. and engagement through development.
Consider the overall benefit to leveraging data outside of just PPM. This tool is really a one-stop-shop for executive decision making across all categories of work (not just project)
extremely easy user-interface, full integration, clean aesthetic profile.
There are almost too many opportunities to customize. This is an issue if you do not have any internal processes in place today to dictate the tool.
Enhanced training documentation within the release notes.
Do a better job demonstrating the benefits of this tool at the front end and do not treat it like just another PPM change.
Hits the mark across demand management, resource management, project management and portfolio management.
1 of 1 peer(s) found this review helpful.
5 out of 5.0, Reviewed Jun 6, 2016
ServiceNow is a growing leader in this space. They work hard to provide the best product. It is so highly configurable (not customized), you can get almost everything you want and need out of the box.
Identify your process details prior to implementation.
Cradle to grave knowledge of applications - we implemented ServiceNow for IT service management.
The small list of items we have is being addressed in the next release. Licensure can be daunting for the entire company.
Use ServiceNow as implementation partner - no 3rd party.
4 out of 5.0, Reviewed May 27, 2016
The ServiceNow PPM solution is rapidly moving towards a stronger position in Gartner’s Magic Quadrant. While the solution is not the most robust or comprehensive when compared to other PPM tools, the ability to integrate PPM with Asset Mgmt, Configuration Mgmt, Service Requests, Financial Management, Executive Dashboards, and other ITSM components were the key differentiators for our decision.
Plan to conduct process analysis early, devote development resources to customization, and be flexible on the changing process.
CIO Roadmap and Dashboard.
Lack of intuitive graphical user interfaces and workflows in PPM to make it easy for project managers to use the software. This is the key advantage of more mature PPM tools.