4 out of 5 (22 Ratings)
Mar 16, 2017
Project portfolio management enhancements have lagged behind other areas. Project management is an established discipline; however, ServiceNow's approach was to fit it into their existing framework, without consideration for the bigger picture. Inconsistent screen layouts and menu choices (e.g., one must know to right-click to find the Save option on some screens, where it is displayed in full view on other screens), as well as multiple clicks required to drill down to update minor items and complex table and out-of-the-box report structures require substantial technical expertise and have presented additional adoption challenges.
Mar 10, 2017
My organization chose ServiceNow to replace Remedy and the application was initially used primarily for its service desk components. We had several disparate systems that teams were using for project portfolios, time tracking, change control, and demand management. This caused in-efficiencies and confusion at times with data reporting and business processes. By implementing the additional ServiceNow plugins for these areas the business allowed for a centralized single source of truth that could be utilized across the organization.
Feb 28, 2017
There has been great imporvement on the ServiceNow PPM on Helsinki compared to it's earlier version, however the transition from a Mircrosoft House to ServiceNow is not straight forward. ServiceNow provide an end to end platform for managing the Service Management and Business Management and there are key architectural decisions need to be made in order to get the right trade off balance. We are very much pleased with the fact that we can create projects from Incidents and defects and the ability to transit smoothly from the project world to the operational world. The financial management in SeviceNow is very strong and it does provide deep visibility on the cost management.
Feb 17, 2017
Overall, satisfied with implementation.
Feb 7, 2017
The Project and Portfolio Suite allowed us to retire another application and combine processes on to the same platform. This increased efficiency and improved functionality. The initial rollout in 2013 was when the product was immature, since then we have re-implemented PPS to take advantage of all the improvements that were developed in the past 3 years.
Jan 19, 2017
Steep learning curve for them in the healthcare sector
Dec 15, 2016
Implementation of ServiceNow's project portfolio suite was much easier than our implementation of IT Service Management. Less configuration was needed. Also, this implementaion had a smaller scope than service management. Agile approach was used, so end users were using the tool, while enhancements were being introduced through development cycles.
Dec 15, 2016
Vendor and vendor partners (3rd parties) have been very responsive.
Dec 6, 2016
Service now has been a great tool for IT Demand /portoflio management. Leveraging the ITIL best practices has been instrumental to our organization. the only challenge I see for Service now is the UI/UX - they really need to focus on a simpler /cleaner UI that makes it easy to highlight the key areas
Dec 5, 2016
Willing to work with us on taking advantage of current licensing we own