4 out of 5.0 (16 ratings)
16 Verified Reviews

ServiceNow Project Portfolio Management

Implementation was straightforward

Implementation of ServiceNow's project portfolio suite was much easier than our implementation of IT Service Management. Less configuration was needed. Also, this implementaion had a smaller scope than service management. Agile approach was used, so end users were using the tool, while enhancements were being introduced through development cycles.

ServiceNow Project Portfolio Management

Out of Box functionality barely "functional", requires customization

Vendor and vendor partners (3rd parties) have been very responsive.

ServiceNow Project Portfolio Management

Implementation was good , but needs more work on UI/UX

Service now has been a great tool for IT Demand /portoflio management. Leveraging the ITIL best practices has been instrumental to our organization. the only challenge I see for Service now is the UI/UX - they really need to focus on a simpler /cleaner UI that makes it easy to highlight the key areas

ServiceNow Project Portfolio Management

Implementation was straightforward. Needs improvement on data migration from other systems

Willing to work with us on taking advantage of current licensing we own

ServiceNow Project Portfolio Management

Long implementation. Clear idea about design impacts needs to be in place from get-go

While working with the 3rd party vendor, we should have asked for industry best practices as a lot of the functionalities installed needed to be tweaked. Several out of the box functionalities did not work for us and several customized functionalities were over engineered.

ServiceNow Project Portfolio Management

Needs additional features and functionality to be truly effective.

Excellent, flexible reporting. Fairly rapid response for inserting new features and functionality.

ServiceNow Project Portfolio Management

Customer oriented organization, need to help customers be more strategic with implementation

ServiceNow is a good product. They are a great company to work with and they listen to their stakeholders regarding continual improvement. I would have preferred to have a more vanilla implementation rather that a "we can configure whatever you need". With reflection, I would have liked a more generic process that all departments conform to.

ServiceNow Project Portfolio Management

"ServiceNow, now a PPM solution leader

Implemented the product too long ago.

ServiceNow Project Portfolio Management

Easy to configure and simple interface

We selected this tool because we are going to be using the ITSM module as well. We found it to be a little immature and had to customize some basic things like budget base lining, cost management, communication planning and a few others. However, the potential of using the PPM solution fully integrated with our ITSM processes and CMDB was extremely appealing. We also noticed that ServiceNow is putting a lot of effort into maturing the tool and listens to customer feedback. Overall the tool was easy to configure even for the things we needed to customize.

ServiceNow Project Portfolio Management

I can't imagine ever choosing something else

By integrating the project tool with our operation tool we are able to achieve a level of integration that would be impossible with other tools. Great experience with the reps. and engagement through development.

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