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We have aggregated ratings data on Smartsheet but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Smartsheet

    Keep it simple with SmartSheet

    Overall Comment

    Very willing to work with us on our unique situation and give us good terms.

    What one piece of advice would you give other prospective customers?

    Talk to them about your situation and see what terms you can get - they were very accomodating with us.

    What do you like most about the product or service?

    Simplicity - everyone knows how to use a spreadsheet and with their card views and templates it has really simplified how we track things in IT. We did need to make changes to IT processes, but now we have better adherance to those processes.

    What do you dislike most about the product?

    Some features are a little clunky, but they are changing it constantly. You can email a spreadsheet to yourself in Excel format - but the screen gets busy over time. Download Excel doesn't work in every browser. Little things like that.

    What one thing do you wish the vendor did differently?

    Love to see more built-in reporting. We did licence sites etc. but haven't entirely seen the value.

    If you could start over, what would your organization do differently?

    We had too many people playing in the tool under different accounts rather than making it enterprise licenced and rolling out to everyone who needed it. Caused lots of problems with trials expiring, people leaving etc.


  • 5 out of 5.0, Reviewed

    Product(s): Smartsheet

    Proved invaluable to continuing operations going during Superstorm Sandy.

    Overall Comment

    Ease of use, simple to understand by all levels of organization, and achieved needed outcomes.

    What one piece of advice would you give other prospective customers?

    Understand what your field use is for the product and recognize that different products serve different uses. This product is ideal for recurring operational initiatives but not larger scale projects.

    What do you like most about the product or service?

    Ease of use, email integration for notices. Great value.

    What one thing do you wish the vendor did differently?

    Longer trial periods to accommodate longer duration operational activities used in PoCs.

    If you could start over, what would your organization do differently?

    We executed a number of PoCs using different vendor products. Would have done a more formal training of each solution before launching the PoCs.

    Product capabilities - overall comment

    Matched our needs and expectations.

    Integration & Deployment - Overall comment

    Was able to get up and running under less than ideal conditions. We were completing PoCs when Superstorm Sandy hit and we were displaced from our single office location to multiple business continuity sites in addition to some work from home. We made the decision to move forward with SmartSheet and were up and running in hours. It proved invaluable in helping us to communicate and keep operations going for the three months that we were displaced, especially given that our central Exchange Server was down for a time after the storm hit.


  • 5 out of 5.0, Reviewed

    Product(s): Smartsheet

    A less technical and user friendly substitute for Microsoft Project.

    Overall Comment

    Ease of use, intuitive use, effectiveness to fill the need, ability for people to quickly learn and use, ease of collaboration with external partners via the cloud.

    What one piece of advice would you give other prospective customers?

    Give it a try and start small with a group of project management professionals, then expand to more people/groups.

    What do you like most about the product or service?

    Simple to learn and use, but also effective.

    If you could start over, what would your organization do differently?

    Too early to determine - just launched.

    Service & support - overall comment

    Haven't needed support yet.


  • 4 out of 5.0, Reviewed

    Product(s): Smartsheet

    The tool is effective and easy to implement absent of a few product enhancements.

    Overall Comment

    Ease of implementation and corporate adoption. Would like to see some product enhancements such as being able to identify more than one resource for tasks as well as the cost of that resource. Would like to see more earned value tools.

    What do you like most about the product or service?

    It's cloud based and can be accessed on multiple platforms.

    What do you dislike most about the product?

    The inability to identify multiple resources on a task.

    What one thing do you wish the vendor did differently?

    Implement better cost control tools. Would also like to see seemless integration with their partners.

    If you could start over, what would your organization do differently?

    We would not do anything differently.


  • 4 out of 5.0, Reviewed

    Product(s): Smartsheet

    Easy implementation, ready to use product with out of the box capabilities.

    Overall Comment

    It got us away from shared spreadsheets for project tracking that transcended department boundaries.

    What do you like most about the product or service?

    Ability to share data, collaborate within IT and cross-functionally with department heads. Ease of use. No real training needed.

    Integration & Deployment - Overall comment

    I was not involved directly in deployment, but as a SaaS product, it was easily deployed.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.8

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(4)
4.5

Pricing and contract flexibility (pricing and terms)

(5)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(4)
4.0

Ease of deployment

(5)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4

IT Project Demand Management

(3)
4.0

IT Project and Time Management

(5)
3.8

IT Resource Management

(4)
3.5

IT Project Portfolio Management

(4)
3.5

IT Project Collaboration

(5)
4.6

Reporting Services

(2)
3.5

Security and User Management

(4)
3.8

IT Program Management

(3)
4.0

Integration

(4)
4.3

Usability

(5)
4.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Development/Integration

Rollout and Install

User Training

Vendor/Product Selection

Other...


What other vendors were considered?

Microsoft

ServiceNow

Innotas

Oracle

Planview

Smartsheet

Workfront

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Cost management

Enhance decision making

Improve compliance and risk management


What were the key factors that drove your decision for selecting the vendor?

Make better insights available to more people

Better, faster decisions

Customer satisfaction

Link KPIs to corporate objectives

Reduce external IT costs

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America