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We have aggregated ratings data on TeamDynamix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): TeamDynamix

    TeamDynamix has aided process and resource management improvements in the PMO realm

    Overall Comment

    Based on where we were at maturity-wise with our PMO processes, this project met our needs at the time of adoption. Still looking to enhancements and improvements on reporting features, user access integration with 3rd party applications (e.g. exchange, sharepoint).

    What one piece of advice would you give other prospective customers?

    Thorough requirements from a variety of members across your organization.

    What do you like most about the product or service?

    Their support team is responsive on the issues that they have control over. Immediate response on questions and functionality within the product.

    What do you dislike most about the product?

    Any function that does not exist is redirected to be submitted as an enhancement. Yet there is no understanding of where the enhancement requests rank and when fulfillment of request may be expected if ever.

    What one thing do you wish the vendor did differently?

    More transparent outline of their product roadmap sent out on a regular basis for the modules within their products.

    If you could start over, what would your organization do differently?

    Create better requirements for a PPM product regarding: reporting look and feel, access and updating of tasks by team members, integrations with other applications, ability for deep links into the product based on business need


  • 4 out of 5.0, Reviewed

    Product(s): TeamDynamix

    TeamDynamix Capturing Real IT Effort for Your Organization.

    Overall Comment

    The sales staff is very knowledgeable and allowed us to experience the product utilizing a sandbox environment. This allowed us to make the proper decisions, first and foremost, around purchasing the product and secondarily how the implementation will work for several of the scenarios we had envisioned for the product. TeamDynamix provided many resources to enable our organization to gather the right data around product implementation and configuration. The team walked us through the various options and helped us focus on the best possible implementation plan for our organization’s needs. The product is maturing and provides a great framework to expose resource effort and project alignment. The ITSM module is robust providing workflows and templates to match any higher education organization’s needs. The concentration on the higher education market allows focused and responsive development from TeamDynamix.

    What one piece of advice would you give other prospective customers?

    Truly understand the behavior that will change due to the implementation of this product and the resultant data exposed around Portfolio prioritization and resource allocation.

    What do you like most about the product or service?

    The integration of both the project and portfolio management with IT service management allows a look at the IT organization as a whole with respect to how the organization is really spending their efforts. The interface is polished and the framework is very powerful. The ability to achieve many IT objectives through the use of one product is very enticing for those of us called to do much more with much less.

    What do you dislike most about the product?

    The product has a very strong fundamental technical framework. Some dexisgn decision will need to be made around the user interface and access to the backend data.

    What one thing do you wish the vendor did differently?

    TeamDynamix has some work to do around product integrations with common 3rd party vendors. Many organizations rely on calendaring and resource directories and desire a single point of entry for many of these datapoints.

    If you could start over, what would your organization do differently?

    Come to a better understanding of required systems integrations and capabilities. Communicate with our organization the process of “Work Management” much earlier in the project.


  • 4 out of 5.0, Reviewed

    Product(s): TeamDynamix

    Intuitive and Configurable platform solution for Project Portfolio Management

    Overall Comment

    Sales listened to our goals and directed their demonstration and answers to satisfy our questions, provided hogher education clients willing to share their story, and discussed the business purpose when suggesting configuration options.

    What one piece of advice would you give other prospective customers?

    Plan out who will be the stakeholders of this tool and what each stakeholder expects. Spend the necessary time and conversations with each stakeholder, the project managers, resource managers, and many of the individual resources to truly collect their ideas for a project portfolio/management tool. How will they interact with the tool? How much time are they willing to add content? What constitutes effective content? What type of information are you tracking? Then start small and grow along the way.

    What do you like most about the product or service?

    Vendor is continually improving - listens to customer change requests - provides a knowledge base article/library >> (i.e. post-implementaion support)

    What do you dislike most about the product?

    It's mobile application needs a bit of work - navigation is clunky - most commonly neede actions are a few levels down in the click-thru process.

    What one thing do you wish the vendor did differently?

    The initial training courses could have been geared to difference audiences (from the perspective of the PMO, from the resource manager, for the resource, from the CIO). Our training course seemed to be high-level and didn't apply to the 'day in the life' of type of business flow.

    If you could start over, what would your organization do differently?

    Spend more time discussing the reporting needs and how they differ from executive mangement, to Resource manager, to actual resource assgnment (subject matter expert/team member). Rethink the view from the perspective of the resource or SME when assigned to multiple projects, and rethink the overall rollup of opertaions and new project development within the IT organization.

    Service & support - overall comment

    We only encountered one major issue (dealing with our LDAP integration). Their team did try various options and eventually provided a work-around.


  • 5 out of 5.0, Reviewed

    Product(s): TeamDynamix

    TeamDynamix provides an excellent product and support team.

    Overall Comment

    The experience with TeamDynamix is truly outstanding - great team of people who know their stuff and can help you move forward as a team and an organization.

    What one piece of advice would you give other prospective customers?

    Obtain senior leadership input and buy-in; connect the work to the mission.

    What do you like most about the product or service?

    Both the TeamDynamix team and product are flexible and friendly while providing the structure needed to improve processes, reporting, and the customer experience.

    What one thing do you wish the vendor did differently?

    Provide assessments of where processes are from a maturity model perspective prior to implementation.

    If you could start over, what would your organization do differently?

    Engage TeamDynamix services to help you define philosophy prior to starting your implementation. i.e.: What metrics are important to you as a department? What metrics are important to you as an institution? Are you going to track time? What is a project? What is a ticket? What level of governance are you planning to instill?

    Product capabilities - overall comment

    TeamDynamix is a very capable tool that can scale to meet the demands of the organization.

    Service & support - overall comment

    TeamDynamix service and support are second to none - we love working with this team!

    Integration & Deployment - Overall comment

    The project implementation had minimal requirements;


  • 4 out of 5.0, Reviewed

    Product(s): TeamDynamix

    Bridging the Gap.

    Overall Comment

    The Team Dynamix platform provides an integrated system, bridging the gap between traditional IT Service Management and Project/Portfolio Management tools. By utilizing a single system to support these two tightly aligned process areas, Lindenwood IT is able to obtain clear insight into our IT resource utilization and future resource requirements for new projects and services.

    What one piece of advice would you give other prospective customers?

    Increase the amount of effort exerted in cultural preparation for shifting the organization to a performance management based model. Once the staff and organizational culture are adequately prepared for the shift, implement the system in a well-planned manner, utilizing vendor resources to support the development of a comprehensive service catalog and project management methodology.

    What do you like most about the product or service?

    Tight integration between ITSM and PPM.

    What do you dislike most about the product?

    NA.

    What one thing do you wish the vendor did differently?

    Provide AD Azure Authentication support.

    If you could start over, what would your organization do differently?

    Focus more effort on the development of service catalog with an eye towards the customer support experience offered to our faculty, staff and students.

    Service & support - overall comment

    High Quality service and support model.

    Integration & Deployment - Overall comment

    Deep knowledge of higher education IT environment. This aligned well with the implementation cycle.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(4)
4.3

Timely and complete response to product questions

(4)
4.8

Pricing and contract flexibility (pricing and terms)

(4)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.8

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(3)
3.0

Quality and availability of end-user training

(5)
4.0

Ease of deployment

(5)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.4

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
4.4

Quality of technical support

(4)
4.3

Quality of peer user community

(5)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.2

IT Project Demand Management

(4)
4.3

IT Project and Time Management

(5)
4.6

IT Resource Management

(5)
4.4

IT Project Portfolio Management

(5)
4.2

IT Project Collaboration

(5)
4.0

Reporting Services

(5)
3.6

Security and User Management

(5)
4.0

IT Program Management

(4)
4.3

Integration

(3)
3.3

Usability

(5)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Functional Assessment

Vendor Management

Executive Sponsor

Rollout and Install

Maintenance and Support

Technical Assessment

User Training


What other vendors were considered?

Microsoft

ServiceNow

Wrike

Clarizen

Genius Inside

Innotas

Planview

Smartsheet

Workfront

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Improve customer relations/service

Drive innovation

Improve business process agility


What were the key factors that drove your decision for selecting the vendor?

Expand types of analysis

Better, faster decisions

Customer satisfaction

Make better insights available to more people

Link KPIs to corporate objectives

Monetize data

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America