4 out of 5.0, Reviewed Oct 18, 2016
Sales listened to our goals and directed their demonstration and answers to satisfy our questions, provided hogher education clients willing to share their story, and discussed the business purpose when suggesting configuration options.
Plan out who will be the stakeholders of this tool and what each stakeholder expects. Spend the necessary time and conversations with each stakeholder, the project managers, resource managers, and many of the individual resources to truly collect their ideas for a project portfolio/management tool. How will they interact with the tool? How much time are they willing to add content? What constitutes effective content? What type of information are you tracking? Then start small and grow along the way.
Vendor is continually improving - listens to customer change requests - provides a knowledge base article/library >> (i.e. post-implementaion support)
It's mobile application needs a bit of work - navigation is clunky - most commonly neede actions are a few levels down in the click-thru process.
The initial training courses could have been geared to difference audiences (from the perspective of the PMO, from the resource manager, for the resource, from the CIO). Our training course seemed to be high-level and didn't apply to the 'day in the life' of type of business flow.
Spend more time discussing the reporting needs and how they differ from executive mangement, to Resource manager, to actual resource assgnment (subject matter expert/team member). Rethink the view from the perspective of the resource or SME when assigned to multiple projects, and rethink the overall rollup of opertaions and new project development within the IT organization.
We only encountered one major issue (dealing with our LDAP integration). Their team did try various options and eventually provided a work-around.
5 out of 5.0, Reviewed Sep 23, 2016
The experience with TeamDynamix is truly outstanding - great team of people who know their stuff and can help you move forward as a team and an organization.
Obtain senior leadership input and buy-in; connect the work to the mission.
Both the TeamDynamix team and product are flexible and friendly while providing the structure needed to improve processes, reporting, and the customer experience.
Provide assessments of where processes are from a maturity model perspective prior to implementation.
Engage TeamDynamix services to help you define philosophy prior to starting your implementation. i.e.: What metrics are important to you as a department? What metrics are important to you as an institution? Are you going to track time? What is a project? What is a ticket? What level of governance are you planning to instill?
TeamDynamix is a very capable tool that can scale to meet the demands of the organization.
TeamDynamix service and support are second to none - we love working with this team!
The project implementation had minimal requirements;
4 out of 5.0, Reviewed Jul 20, 2016
The Team Dynamix platform provides an integrated system, bridging the gap between traditional IT Service Management and Project/Portfolio Management tools. By utilizing a single system to support these two tightly aligned process areas, Lindenwood IT is able to obtain clear insight into our IT resource utilization and future resource requirements for new projects and services.
Increase the amount of effort exerted in cultural preparation for shifting the organization to a performance management based model. Once the staff and organizational culture are adequately prepared for the shift, implement the system in a well-planned manner, utilizing vendor resources to support the development of a comprehensive service catalog and project management methodology.
Tight integration between ITSM and PPM.
Provide AD Azure Authentication support.
Focus more effort on the development of service catalog with an eye towards the customer support experience offered to our faculty, staff and students.
High Quality service and support model.
Deep knowledge of higher education IT environment. This aligned well with the implementation cycle.