4 out of 5.0, Reviewed Jul 20, 2016
The Team Dynamix platform provides an integrated system, bridging the gap between traditional IT Service Management and Project/Portfolio Management tools. By utilizing a single system to support these two tightly aligned process areas, Lindenwood IT is able to obtain clear insight into our IT resource utilization and future resource requirements for new projects and services.
Increase the amount of effort exerted in cultural preparation for shifting the organization to a performance management based model. Once the staff and organizational culture are adequately prepared for the shift, implement the system in a well-planned manner, utilizing vendor resources to support the development of a comprehensive service catalog and project management methodology.
Tight integration between ITSM and PPM.
Provide AD Azure Authentication support.
Focus more effort on the development of service catalog with an eye towards the customer support experience offered to our faculty, staff and students.
High Quality service and support model.
Deep knowledge of higher education IT environment. This aligned well with the implementation cycle.