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  • 4 out of 5.0, Reviewed

    Product(s): TeamDynamix

    Bridging the Gap.

    Overall Comment

    The Team Dynamix platform provides an integrated system, bridging the gap between traditional IT Service Management and Project/Portfolio Management tools. By utilizing a single system to support these two tightly aligned process areas, Lindenwood IT is able to obtain clear insight into our IT resource utilization and future resource requirements for new projects and services.

    What one piece of advice would you give other prospective customers?

    Increase the amount of effort exerted in cultural preparation for shifting the organization to a performance management based model. Once the staff and organizational culture are adequately prepared for the shift, implement the system in a well-planned manner, utilizing vendor resources to support the development of a comprehensive service catalog and project management methodology.

    What do you like most about the product or service?

    Tight integration between ITSM and PPM.

    What do you dislike most about the product?

    NA.

    What one thing do you wish the vendor did differently?

    Provide AD Azure Authentication support.

    If you could start over, what would your organization do differently?

    Focus more effort on the development of service catalog with an eye towards the customer support experience offered to our faculty, staff and students.

    Service & support - overall comment

    High Quality service and support model.

    Integration & Deployment - Overall comment

    Deep knowledge of higher education IT environment. This aligned well with the implementation cycle.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

IT Project Demand Management

(1)
5.0

IT Project and Time Management

(1)
5.0

IT Resource Management

(1)
4.0

IT Project Portfolio Management

(1)
4.0

IT Project Collaboration

(1)
4.0

Reporting Services

(1)
4.0

Security and User Management

(1)
4.0

IT Program Management

(1)
5.0

Integration

(1)
4.0

Usability

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Rollout and Install

Vendor Management

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

Microsoft

ServiceNow

Wrike


Why did you purchase this product?

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision for selecting the vendor?

Better, faster decisions

Customer satisfaction

Expand types of analysis

Make better insights available to more people


In which region(s) did your deployment take place? Multiple responses allowed.

North America