5 out of 5.0, Reviewed Jun 14, 2016
Easy to work with and helpful.
Understand your scope. It is easy to get lost in the capabilities and wants.
Ease to use and ability to rollout quickly.
5 out of 5.0, Reviewed Jun 6, 2016
Eclipse has been outstanding to work with. Our trainer/installer was outstanding. She knows the product very well and knows project management. She is very accommodating and willing to help us well after the initial installation. When we have questions, she responds to Email promptly and will take the time to do ad-hoc web conferences to help us with additional configurations / questions.
Choose Eclipse! It is very flexible and comprehensive. While we have not yet gotten to resource management, it has everything we will need to do this.
Ease of use/intuitiveness.
Nothing. The software is solid/bug-free. The training is outstanding. And our customer happiness executive meets with us quarterly to check in on our progress and schedules web conferences with other clients.
We need a dedicated project portfolio manager with the PMO to lead the charge. We do not have this role. We have the portfolio loaded but are having difficulty getting senior leadership to buy into prioritizing the portfolio so that we can ease the burden on the resource managers.
the support desk answers requests the same day, usually within a couple of hours.
We are in the process of developing an API from PeopleSoft/AD to Eclipse to manage the additions, transfers, and terminations of employees and contractors. We will be looking at an API in the future to pull financial data into Eclipse.
2 out of 5.0, Reviewed May 10, 2016
On the surface, a good product with a lot of promise. However, it is not ready for prime time. We have put further expansion of its use beyond the initial team on hold, pending upland works to resolve a slew of "bugs" in the system.
If you are willing to take a risk which could reap the reward, sometimes going a new path is the way. However, prepare everyone for the risk.
The promise of an intuitive and useful dashboard for senior leaders and customers.
Bugginess of the product.
Focus of fixing the bugs and stabilizing the solution before adding more whiz bang add ons.
Find a more tried and true product. Implementation and adoption by the core team has been slow due to bugginess of system and unreliability.
It has been a much slower deployment than expected. There have been issues along the way with the system that derailed our timeline.