4 out of 5.0, Reviewed Oct 18, 2016
Overall the experience was good, and I do recommend working with this vendor. The 2 main challenges we had were 1) during the sales process the system was advertised as having great plan-to-actual time reporting. Once we got into implementation we learned that there are some major, but very nuanced, limitations in reporting of this metric, which I consider core to any project mangement and resource planning system. It was certainly partly our fault for not spending more time evaluating this purported functionality, but I still felt that this side of the system was misrepresented during the sales process. We ended up building an external reporting tool using the API to meet our reporting needs. Also, I know that the vendor is actively working on developing a more robust, native solution for this that I hope to replace our external reporting tool with. The other main challenge we experienced was during implementation. We worked with a third party vendor, selected by Workfront for us, who had experience implementing Workfront in my industry. The consultant knew the product very well, and helped us design and configure the system in an optimal way. The problem I experienced was with training and adoption. We conducted lecture style training, which was a terrible idea, as it was not effective. We should have taken the approach of conference room pilot/hands on scenario training - even though it would have taken significantly more time. I would have expected the vendor and/or the consultant to provide better guidance on how best to train on their system.
If you don't want to do a whole, formal RFP process, the one thing I would do is determine what reports you want out of the system - and mock up these reports to use in your evaluation.
The project management functionality of Workfront is the best I've seen - very robust, while still having a clean, simple, user-friendly interface.
Workfront is currently missing some reporting functionality that I consider basic in a project management tool, although I know they are actively working on developing this.
I wish the vendor gave us better advice on how best to train end users. Lecture style training does not work for training people how to use Workfront.
We would have spent more time evaluating the reporting capabilities of the system, specifically around reporting plan and actual time reporting. We also would have taken a completely different approach to training - and invested the time to do hands-on conference room pilot training.
The support team is very good, but once in a while I have to follow up on a ticket or escalate it with my customer success manager.
4 out of 5.0, Reviewed Aug 17, 2016
Training was good; product was sluggish from the cloud.
Test the speed first.
Training was excellent.
Speed from the cloud solution.
I wish vendor would have responded faster when we complained about speed. We were told the support staff was working on the issue for two weeks and then we got a call from a support person asking us to describe the issue.
Test the speed first. When we make changes to our Project Plans, the screen doesn't alwasy refresh properly, so it appears that the change didn't take. We have to refresh the entire screen after every change which makes this process very slow.
I really liked the way the Assigned Resources can log hours to a specific project. It gives us another metric to use when measuring project completeness.
Training was excellent, but speed was slow.
4 out of 5.0, Reviewed Jul 22, 2016
Solution is very configurable and easy to use. Vendor not a great business partner
Understand your process.
easy of use
better busines partner
Define our internal process better prior to tool implementation
Highly configurable solution
4 out of 5.0, Reviewed Jul 6, 2016
While we experienced personnel change during the implementation, AE and DC, the front office team adapted quickly and did what was important to maintain our relationship. Overall I am happy with my overall experience.
Define your use cases as precisely as you can. Workfront can be used in many different ways.
The ease of use and thoughtful functionality.
Some parameters are global which should not be.
We had a terrible design consultant during our onboarding. The Workfront team swithced him out however it was not the best experience from our perspective.
5 out of 5.0, Reviewed Jun 7, 2016
Great trainings enabled quick ramp up times.
Use the free lab environment and learn the tool capabilities.
Project status reports.
Too many emails from the tool.
5 out of 5.0, Reviewed Jun 7, 2016
Easy of use, training, implementation support.
Have your PM processes in order before implementing a PPM platform.
Easy of use and ability to add value right away.
Provide additional insights on strategic changes that would integrate with the tool better.
Focus on business process design and influencing senior leadership to help drive adoption across the organization.
4 out of 5.0, Reviewed Jun 7, 2016
Workfront was easy to use and flexible.
Leverage training community. Lots of good tips available.
Easy project planning tool and custom features.
Not easy to change when organization changes. You risk losing history when organization names change with re-organizations.
Build business process with key user community before purchase. This would help with user adoption.
5 out of 5.0, Reviewed Jun 6, 2016
Workfront's customer experience has been great, I've been able to get quick answers from my success manager, from our account managers and weekly calls with our 1:1 support that helps us to take advantage of new features and get to deliver what the expectations are from our organization. I love the UI that allows for a great user experience. Interactive, attractive, dynamic and with purpose instead of just "making it pretty". It's great that it's in active development and I can see new features and get my voice heard as a customer.
To make sure your organization is ready for the change before you bring the tool. Make sure you've gathered feedback from users as to be part of the change management process. I think the biggest thing is the change management, the tool won't disappoint.
I love the user experience, the design of the tool as well as their customer service.
I would like them to improve the Sharepoint integration to make it more user-friendly.
Nothing, they've been on-point. Maybe more activities to bring other companies together that are using the tool and learn from their success and challenges as part of their implementation and sustainability.
no, I liked what we chose.
I love their features, and I know they will get better and better as they are actively working on new features and listening to their customer's feedback.
love their support model, super friendly and great at follow-up they go the extra mile to keep us happy.
The deployment was very fast, only 3 days for configuration.
4 out of 5.0, Reviewed Jun 6, 2016
Overall, we are pleased as an organization, but as the portfolio manager, I feel we may have matured beyond the tool. I am considering migrating, but the organization is interested in staying with Workfront.
Ask more questions about how to execute the rollout plan upfront. Get commitment from Workfront to help.
Easy to use iPad app. Executives really like it.
Nothing other than what was stated.
I would have like to see more involvement from the vendor on the actual rollout of the product. It took almost a year for it to take hold. It happened organically after a while, but perhaps we could have gotten to the same place earlier?
4 out of 5.0, Reviewed Mar 8, 2016
Gartner was a big help with our decision process and our negotiations went well with vendor with favorble terms and pricing. We took a slow crawl phase to get accustomed to it as it was new and could be complex. Was not purchased for IT at this time but used by our Publishing Team- not a role out to enterprise but could be in the future.
Have a plan of action for impementation. Time box impelmentiaon by most proactive users. Pilot small and test process.
Commitment to successful adoption and customer success team to assist.
There’s nothing I dislike. It’s quite configurable for what we need.
Cant think of anything.
The project manager that selected the tool was the main business user. They would have included our Business Solutions team in the vetting process.
Still in process but so far going well