Jan 13, 2017
Overall, I feel the tool is versital and has brought great value to our company, however it took a second implementation to get it correct. The time keeping feature goes in great depth to help customize tracking of capital and operational expenses. The project workflow aspect is very customizable and works well from an agile perspective. I will mention that the fisrt implementation was advised poorly and administered worse on our end.
Dec 7, 2016
Overall the implementation was a success. Workfront did an excellent job of preparing us with online training prior to the actual project kickoff. From there we worked hand in hand with our consultant to customize the system to best fit our needs. Agreeing to contractual terms was a challenge and almost prevented us for moving forward with this vendor.
Dec 7, 2016
Our project manager was excellent, he knew his products very well and acted as a consultant (not just a trainer).
Nov 29, 2016
they have upgraded the product numerous times and added some new features. implementation was smooth. were not always the most flexible.
Oct 18, 2016
Overall the experience was good, and I do recommend working with this vendor. The 2 main challenges we had were 1) during the sales process the system was advertised as having great plan-to-actual time reporting. Once we got into implementation we learned that there are some major, but very nuanced, limitations in reporting of this metric, which I consider core to any project mangement and resource planning system. It was certainly partly our fault for not spending more time evaluating this purported functionality, but I still felt that this side of the system was misrepresented during the sales process. We ended up building an external reporting tool using the API to meet our reporting needs. Also, I know that the vendor is actively working on developing a more robust, native solution for this that I hope to replace our external reporting tool with. The other main challenge we experienced was during implementation. We worked with a third party vendor, selected by Workfront for us, who had experience implementing Workfront in my industry. The consultant knew the product very well, and helped us design and configure the system in an optimal way. The problem I experienced was with training and adoption. We conducted lecture style training, which was a terrible idea, as it was not effective. We should have taken the approach of conference room pilot/hands on scenario training - even though it would have taken significantly more time. I would have expected the vendor and/or the consultant to provide better guidance on how best to train on their system.
Aug 17, 2016
Training was good; product was sluggish from the cloud.
Jul 22, 2016
Solution is very configurable and easy to use. Vendor not a great business partner
Jul 6, 2016
While we experienced personnel change during the implementation, AE and DC, the front office team adapted quickly and did what was important to maintain our relationship. Overall I am happy with my overall experience.
Jun 7, 2016
Great trainings enabled quick ramp up times.
Jun 7, 2016
Easy of use, training, implementation support.