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We have aggregated ratings data on Workfront but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Workfront

    Workfront, good product but maybe overly complex

    Overall Comment

    they have upgraded the product numerous times and added some new features. implementation was smooth. were not always the most flexible.

    What one piece of advice would you give other prospective customers?

    lots of training and best practice work prior to setup

    What do you like most about the product or service?

    robust, strong agile graphing

    What do you dislike most about the product?

    high barrier to entrry for most teams, and they feel it to be burdensome rather than an aid

    What one thing do you wish the vendor did differently?

    i think the product has become overly complicated and is trying to be too many things at once. would like to see a little more focus in fewer areas to help refine ans simplify the offerings.

    If you could start over, what would your organization do differently?

    i dont believe they setup the product the best way for us and we faced having to make significant changes later on that could have been avoided if had done a better job ensuring they understood our needs.


  • 4 out of 5.0, Reviewed

    Product(s): Workfront

    Great product, but currently missing some core functionality

    Overall Comment

    Overall the experience was good, and I do recommend working with this vendor. The 2 main challenges we had were 1) during the sales process the system was advertised as having great plan-to-actual time reporting. Once we got into implementation we learned that there are some major, but very nuanced, limitations in reporting of this metric, which I consider core to any project mangement and resource planning system. It was certainly partly our fault for not spending more time evaluating this purported functionality, but I still felt that this side of the system was misrepresented during the sales process. We ended up building an external reporting tool using the API to meet our reporting needs. Also, I know that the vendor is actively working on developing a more robust, native solution for this that I hope to replace our external reporting tool with. The other main challenge we experienced was during implementation. We worked with a third party vendor, selected by Workfront for us, who had experience implementing Workfront in my industry. The consultant knew the product very well, and helped us design and configure the system in an optimal way. The problem I experienced was with training and adoption. We conducted lecture style training, which was a terrible idea, as it was not effective. We should have taken the approach of conference room pilot/hands on scenario training - even though it would have taken significantly more time. I would have expected the vendor and/or the consultant to provide better guidance on how best to train on their system.

    What one piece of advice would you give other prospective customers?

    If you don't want to do a whole, formal RFP process, the one thing I would do is determine what reports you want out of the system - and mock up these reports to use in your evaluation.

    What do you like most about the product or service?

    The project management functionality of Workfront is the best I've seen - very robust, while still having a clean, simple, user-friendly interface.

    What do you dislike most about the product?

    Workfront is currently missing some reporting functionality that I consider basic in a project management tool, although I know they are actively working on developing this.

    What one thing do you wish the vendor did differently?

    I wish the vendor gave us better advice on how best to train end users. Lecture style training does not work for training people how to use Workfront.

    If you could start over, what would your organization do differently?

    We would have spent more time evaluating the reporting capabilities of the system, specifically around reporting plan and actual time reporting. We also would have taken a completely different approach to training - and invested the time to do hands-on conference room pilot training.

    Service & support - overall comment

    The support team is very good, but once in a while I have to follow up on a ticket or escalate it with my customer success manager.


  • 4 out of 5.0, Reviewed

    Product(s): Workfront

    Speed is sluggish

    Overall Comment

    Training was good; product was sluggish from the cloud.

    What one piece of advice would you give other prospective customers?

    Test the speed first.

    What do you like most about the product or service?

    Training was excellent.

    What do you dislike most about the product?

    Speed from the cloud solution.

    What one thing do you wish the vendor did differently?

    I wish vendor would have responded faster when we complained about speed. We were told the support staff was working on the issue for two weeks and then we got a call from a support person asking us to describe the issue.

    If you could start over, what would your organization do differently?

    Test the speed first. When we make changes to our Project Plans, the screen doesn't alwasy refresh properly, so it appears that the change didn't take. We have to refresh the entire screen after every change which makes this process very slow.

    Product capabilities - overall comment

    I really liked the way the Assigned Resources can log hours to a specific project. It gives us another metric to use when measuring project completeness.

    Service & support - overall comment

    Training was excellent, but speed was slow.


  • 4 out of 5.0, Reviewed

    Product(s): Workfront

    Workfront is a high configurable end to end Portfolio/Project Management solution.

    Overall Comment

    Solution is very configurable and easy to use. Vendor not a great business partner

    What one piece of advice would you give other prospective customers?

    Understand your process.

    What do you like most about the product or service?

    easy of use

    What do you dislike most about the product?

    account management

    What one thing do you wish the vendor did differently?

    better busines partner

    If you could start over, what would your organization do differently?

    Define our internal process better prior to tool implementation

    Integration & Deployment - Overall comment

    Highly configurable solution


  • 4 out of 5.0, Reviewed

    Product(s): Workfront

    Implementation was painless, the Workfront team reacted quiclky to change.

    Overall Comment

    While we experienced personnel change during the implementation, AE and DC, the front office team adapted quickly and did what was important to maintain our relationship. Overall I am happy with my overall experience.

    What one piece of advice would you give other prospective customers?

    Define your use cases as precisely as you can. Workfront can be used in many different ways.

    What do you like most about the product or service?

    The ease of use and thoughtful functionality.

    What do you dislike most about the product?

    Some parameters are global which should not be.

    What one thing do you wish the vendor did differently?

    We had a terrible design consultant during our onboarding. The Workfront team swithced him out however it was not the best experience from our perspective.

    If you could start over, what would your organization do differently?

    Nothing.


  • 5 out of 5.0, Reviewed

    Product(s): Workfront

    Get visibility into your projects.

    Overall Comment

    Great trainings enabled quick ramp up times.

    What one piece of advice would you give other prospective customers?

    Use the free lab environment and learn the tool capabilities.

    What do you like most about the product or service?

    Project status reports.

    What do you dislike most about the product?

    Too many emails from the tool.

    What one thing do you wish the vendor did differently?

    Faster.

    If you could start over, what would your organization do differently?

    NA


  • 5 out of 5.0, Reviewed

    Product(s): Workfront

    Workfront is an integral platform to help streamline project delivery

    Overall Comment

    Easy of use, training, implementation support.

    What one piece of advice would you give other prospective customers?

    Have your PM processes in order before implementing a PPM platform.

    What do you like most about the product or service?

    Easy of use and ability to add value right away.

    What do you dislike most about the product?

    Nothing obvious.

    What one thing do you wish the vendor did differently?

    Provide additional insights on strategic changes that would integrate with the tool better.

    If you could start over, what would your organization do differently?

    Focus on business process design and influencing senior leadership to help drive adoption across the organization.


  • 4 out of 5.0, Reviewed

    Product(s): Workfront

    Easy to use, Hard to change culture.

    Overall Comment

    Workfront was easy to use and flexible.

    What one piece of advice would you give other prospective customers?

    Leverage training community. Lots of good tips available.

    What do you like most about the product or service?

    Easy project planning tool and custom features.

    What do you dislike most about the product?

    Not easy to change when organization changes. You risk losing history when organization names change with re-organizations.

    If you could start over, what would your organization do differently?

    Build business process with key user community before purchase. This would help with user adoption.

    Service & support - overall comment

    very responsive.


  • 5 out of 5.0, Reviewed

    Product(s): Workfront

    Awesome end-user experience + Great customer support + Training resources.

    Overall Comment

    Workfront's customer experience has been great, I've been able to get quick answers from my success manager, from our account managers and weekly calls with our 1:1 support that helps us to take advantage of new features and get to deliver what the expectations are from our organization. I love the UI that allows for a great user experience. Interactive, attractive, dynamic and with purpose instead of just "making it pretty". It's great that it's in active development and I can see new features and get my voice heard as a customer.

    What one piece of advice would you give other prospective customers?

    To make sure your organization is ready for the change before you bring the tool. Make sure you've gathered feedback from users as to be part of the change management process. I think the biggest thing is the change management, the tool won't disappoint.

    What do you like most about the product or service?

    I love the user experience, the design of the tool as well as their customer service.

    What do you dislike most about the product?

    I would like them to improve the Sharepoint integration to make it more user-friendly.

    What one thing do you wish the vendor did differently?

    Nothing, they've been on-point. Maybe more activities to bring other companies together that are using the tool and learn from their success and challenges as part of their implementation and sustainability.

    If you could start over, what would your organization do differently?

    no, I liked what we chose.

    Product capabilities - overall comment

    I love their features, and I know they will get better and better as they are actively working on new features and listening to their customer's feedback.

    Service & support - overall comment

    love their support model, super friendly and great at follow-up they go the extra mile to keep us happy.

    Integration & Deployment - Overall comment

    The deployment was very fast, only 3 days for configuration.


  • 4 out of 5.0, Reviewed

    Product(s): Workfront

    Good tool for task management, but not necessarily portfolio.

    Overall Comment

    Overall, we are pleased as an organization, but as the portfolio manager, I feel we may have matured beyond the tool. I am considering migrating, but the organization is interested in staying with Workfront.

    What one piece of advice would you give other prospective customers?

    Ask more questions about how to execute the rollout plan upfront. Get commitment from Workfront to help.

    What do you like most about the product or service?

    Easy to use iPad app. Executives really like it.

    What do you dislike most about the product?

    Portfolio management.

    What one thing do you wish the vendor did differently?

    Nothing other than what was stated.

    If you could start over, what would your organization do differently?

    I would have like to see more involvement from the vendor on the actual rollout of the product. It took almost a year for it to take hold. It happened organically after a while, but perhaps we could have gotten to the same place earlier?


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(10)
4.0

Ability to understand your organization's needs

(11)
3.8

Timely and complete response to product questions

(11)
4.1

Pricing and contract flexibility (pricing and terms)

(11)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.5

Ease of integration using standard APIs and tools

(7)
3.6

Quality and availability of end-user training

(11)
4.1

Ease of deployment

(11)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(11)
4.1

Quality of technical support

(9)
4.0

Quality of peer user community

(8)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(11)
4.3

IT Project Demand Management

(9)
4.1

IT Project and Time Management

(10)
4.3

IT Resource Management

(10)
3.7

IT Project Portfolio Management

(9)
3.7

IT Project Collaboration

(10)
4.4

Reporting Services

(10)
4.3

Security and User Management

(10)
4.0

IT Program Management

(10)
4.2

Integration

(9)
4.1

Usability

(10)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Vendor Management

Functional Assessment

Rollout and Install

Technical Assessment

User Training

Maintenance and Support

Development/Integration

Executive Sponsor

Application Lead


What other vendors were considered?

Microsoft

Innotas

Planview

Clarizen

LiquidPlanner

Changepoint

Deltek

ServiceNow

Workfront

CA Technologies

Oracle

SAP

Sciforma

TeamDynamix

Upland Software

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Drive innovation

Improve business process outcomes

Reduce time to market

Cost management

Improve compliance and risk management

Improve customer relations/service

Drive revenue growth

Improve supplier or partner relations

Other...


What were the key factors that drove your decision for selecting the vendor?

Make better insights available to more people

Better, faster decisions

Customer satisfaction

Expand types of analysis

Reduce external IT costs

Link KPIs to corporate objectives

Monetize data

Reduce LOB head count

Reduce other non-IT costs


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America