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We have aggregated ratings data on Wrike but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Wrike

    Provide a new way to look at projects and task, with a friendly user interface.

    Overall Comment

    A great experience, provide information and reports to keep track of the projects.

    What one piece of advice would you give other prospective customers?

    Review the capabilities and functions in the tool, to assure that fulfill the key needs.

    What do you like most about the product or service?

    it's interface.

    What do you dislike most about the product?

    the folder structure can get complex to admin.

    What one thing do you wish the vendor did differently?

    More tools to admin portfolios or programs.

    If you could start over, what would your organization do differently?

    I will define the way other departments use the tool, because we had different approaches at the beginning.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

IT Project Demand Management

(1)
3.0

IT Project and Time Management

(1)
5.0

IT Resource Management

(1)
5.0

IT Project Portfolio Management

(1)
3.0

IT Project Collaboration

(1)
4.0

Reporting Services

(1)
4.0

Security and User Management

(1)
5.0

IT Program Management

(1)
4.0

Integration

(1)
4.0

Usability

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

User Training


What other vendors were considered? Multiple responses allowed.

Microsoft

SAP

Smartsheet


Why did you purchase this product?

Drive innovation

Improve business process agility

Reduce time to market


What were the key factors that drove your decision for selecting the vendor?

Better, faster decisions

Make better insights available to more people

Reduce external IT costs


In which region(s) did your deployment take place? Multiple responses allowed.

Latin America