Browse All Markets

Reviews for Contact Center Infrastructure, Worldwide

What is call center and remote support management software?

Products in the contact center infrastructure market include the equipment, software and services needed to operate call centers for telephony support and contact centers for multichannel support. This infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other structured communications operations. Customers are looking to buy products from a single source as a bundle in the pursuit of easier and enduring integration, cradle-to-grave integrated reporting and analytics, and easier system management.

Vendor Reviews

Select a vendor to view user ratings and reviews.

Email this page
Overall Peer Rating

User satisfaction

1 2 3 4 5
1 2 3 4 5
  < 5 reviews
  ≥ 5 reviews