4 out of 5 (8 Ratings)
Mar 7, 2017
The system is pretty robust and takes some getting used to. Reports are very helpful (both live data and historical) and the output is user-friendly.
Feb 24, 2017
Working through an Integration Partner of Avaya (SPS). I would have preferred more Avaya Professional Services.
Jan 31, 2017
Well... Since day one we've had issues with this phone system that neither our installation vendor, nor Avaya could come up with resolutions on. We received approx 2 hr of "admin" training which didn't show anything and we've been fumbling just to get anywhere. We've attempted to send people for training and we had a lot of issues getting something set up.
Jan 18, 2017
So far since we have rolled out this product at our new location, it has been quiet a breeze to use. It is very easy to manage and the built in report supervisor settings make it quiet simple to customize your own reports as needed to properly analyze the call flow going on in your call center.
Nov 30, 2016
Knowing what we wanted and how we wanted it to work with current systems made it a simpler installation. We did have to do a "dot" release upgrade about six months after completion.
Aug 29, 2016
We've encountered only problems about the implementation of a new product, with a new "user experience". But after a reasonable time all works fine.
Aug 17, 2016
Every stable product with good support
May 10, 2016