4.2 out of 5 (12 Ratings)

11 Verified Reviews

Unified Contact Center Enterprise (UCCE)

Implementation was complex, but Cisco enabled us to be successful

Great partner, acted quickly, gave great support for us during our implementation.

Unified Contact Center Enterprise (UCCE)

Complex to implement, but works well for the enterprise.

This is very complex to rollout and implement. Migrating from old technologies to this was tedious and lengthy, however successful in the end.

Unified Contact Center Express (UCCX)

Talk to Real People thanks to Cisco UCCX

Great fit for our help desk team. This Automatic Call Distribution software is easy to use and dependable.

Unified Contact Center Express (UCCX)

Easy to implement resulting in a high level of customer satisfaction.

Our last project related to UCCX was an upgrade. We chose a new implementation partner and the upgrade went much smoother than the original implementation. We are very happy with the product.

Unified Contact Center Express (UCCX)

Implementation of the product was straightforward and easy.

Working with the vendor was very easy once we had all of the products we needed. We had to talk to the implementor a few times before we had the correct product mix.

Unified Contact Center Enterprise (UCCE)

Implementation was successful and on time.

The product works well, however does have very technical issues from time to time that can only be explained or managed by TAC.

Packaged Contact Center Enterprise (Packaged CCE), Unified Contact Center Express (UCCX)

Business logic & documented call workflows essential to success.

We ran the implementation through a third party certified Cisco vendor/partner. The technical portion of the implementation went very well, it was the lack of guidance around the business logic & process that was lacking. Cisco itself was willing to engage with us to resolve any issues that we ran into & have since given a lot of guidance on how to develop call workflows & processes as we move forward.

Unified Contact Center Enterprise (UCCE)

Use Cisco AS - It will help you to save in the long run.

Had issues with initial installation - software bug impacted our business for over 48 hours.

Unified Contact Center Enterprise (UCCE)

Implementation was easy

Extremely satisfy

Unified Contact Center Enterprise (UCCE)

SaaS Solution that works.

Satisfied with the product.