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contact-center-infrastructure enghouse-interactive All Markets > Contact Center Infrastructure, Worldwide

Enghouse Interactive

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Contact Center: Service Provider

    MarkLogic helped make search faster with a Huge content

    Overall Comment

    With millions of different types of documents and expecting such a faster search response time really makes MarkLogic an Enterprise NoSQL content server


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?

Yes


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Architecture

(1)
5.0

Scalability

(1)
5.0

High Availability

(1)
4.0

Management

(1)
5.0

Open Standards

(1)
5.0

UCC Integration

(1)
5.0

Workflow

(1)
5.0

Multichannel

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Maintenance and Support


What other vendors were considered? Multiple responses allowed.

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Improve customer relations/service


What were the key factors that drove your decision?

Better, faster decisions

Reduce IT head count


In which region(s) did your deployment take place? Multiple responses allowed.

North America