4.3 out of 5 (9 Ratings)
Mar 16, 2017
Sales process had full support. Communications and management during deployment were good. Strong technical resources for niche components were very hard to get within vendor and in the general public. Expertise seems to have limited resources to the general public.
Mar 14, 2017
flexible product that can scale significantly higher.
Feb 1, 2017
Genesys is easy to deploy , integrate and managed by internal teams
Dec 16, 2016
They are rushing new products and features way too fast - sometimes making the product unstable.
Dec 9, 2016
Deep partnerships with this vendor allow for tight collaboration, support from our account team and industry best practices.
Dec 8, 2016
The Genesys technical and training reps were extremely professional and thorough. They focused soley on what our businesses needs were, which made implementation very smooth.
Dec 2, 2016
Our experience with the vendor was good. They have provided competent resources to assist with the planning and deployment of the products we are implementing.
Oct 17, 2016
Genesys has been quite a great surprise in terms of stability, user experience and features. Low IT maintenance and satisfied users, but more importantly tangible results: sales increased and non commercial process were automated.
Aug 15, 2016
Genesys is a very large complex solution. Our initial focus has been to initially replace exiting technologies with similar capabilities but also be mindful of the future. The Genesys solution has met our expectations for this objective but it is not without challenges and pain. A large change like this requires significant management of project deliverables and objectives.