4.2 out of 5 (12 Ratings)
Apr 26, 2017
The chat & email functions performed well since the first day in use. The Social Media attendance (Facebook & Twitter) was a bit more painful and shows more immature, having some problems we could not resolve yet. The provider is developing new versions and fixes to solve some missing items we found on the platform.
Apr 18, 2017
Genesys has been a partner of ours for a long time. We have used many of their products throughout our various call centers. Genesys continues to be the leader in new call center technology. Our call centers have seen amazing success by using their products. Whenever we have a new idea that we would like to see come to fruition, Genesys is usually able to supply us with a product that meets or exceeds our expectations. Their technology continues to impress both agents and management with what they can provide us. Our partnership continues to grow even after 9 years of working together.
Mar 22, 2017
Many many bugs and glitches. Reporting Cases for issues, many issues are never fixed or left broken. Enhancement requests are not guaranteed. Over 100 bugs and breaks reported. Customer support not available in native languages for our EU region. No outbound calling for EU. No outbound emailing. Incorrect reporting. Time-consuming to fix one issue. In order to get full support, it will cost $5,000 more to buy tokens. Cannot prioritize emails. No junk filter. No language detection.
Mar 16, 2017
Sales process had full support. Communications and management during deployment were good. Strong technical resources for niche components were very hard to get within vendor and in the general public. Expertise seems to have limited resources to the general public.
Mar 14, 2017
flexible product that can scale significantly higher.
Feb 1, 2017
Genesys is easy to deploy , integrate and managed by internal teams
Dec 16, 2016
They are rushing new products and features way too fast - sometimes making the product unstable.
Dec 9, 2016
Deep partnerships with this vendor allow for tight collaboration, support from our account team and industry best practices.
Dec 8, 2016
The Genesys technical and training reps were extremely professional and thorough. They focused soley on what our businesses needs were, which made implementation very smooth.
Dec 2, 2016
Our experience with the vendor was good. They have provided competent resources to assist with the planning and deployment of the products we are implementing.