4.3 out of 5 (9 Ratings)

9 Verified Reviews

Genesys Enterprise Edition

Ensure you have strong technical expertise from the onset.

Sales process had full support. Communications and management during deployment were good. Strong technical resources for niche components were very hard to get within vendor and in the general public. Expertise seems to have limited resources to the general public.

Genesys Enterprise Edition

Flexible product but it has lots of configuration

flexible product that can scale significantly higher.

Customer Experience Platform

State of the Art Architecture

Genesys is easy to deploy , integrate and managed by internal teams

Genesys Enterprise Edition

Implementation was easy and lots of new cutting edge features

They are rushing new products and features way too fast - sometimes making the product unstable.

Customer Experience Platform

Implementation of web enagement tool was easy, need for internal development of PCI forms

Deep partnerships with this vendor allow for tight collaboration, support from our account team and industry best practices.

Genesys Enterprise Edition

Genesys is the best

The Genesys technical and training reps were extremely professional and thorough. They focused soley on what our businesses needs were, which made implementation very smooth.

Genesys Enterprise Edition

Up Front Analysis and Design is Critical

Our experience with the vendor was good. They have provided competent resources to assist with the planning and deployment of the products we are implementing.

Customer Experience Platform

Great functionalities with less trouble.

Genesys has been quite a great surprise in terms of stability, user experience and features. Low IT maintenance and satisfied users, but more importantly tangible results: sales increased and non commercial process were automated.

Genesys Enterprise Edition

Genesys succeeds but not without challenges.

Genesys is a very large complex solution. Our initial focus has been to initially replace exiting technologies with similar capabilities but also be mindful of the future. The Genesys solution has met our expectations for this objective but it is not without challenges and pain. A large change like this requires significant management of project deliverables and objectives.