4 out of 5 (4 Ratings)

4 Verified Reviews

Interactive Intelligence's Customer Interaction Center (CIC)

i3 implementation

i3 keeps their distance from the customer, having the customer work through the service provider. While I appreciate the model, it does appear that i3 is trying to buffer commitment from the end user. Also, their tool, while it looks good, has short-comings that did not show-up until implementation.

Interactive Intelligence's Customer Interaction Center (CIC)

Our implementation was large, complex, and consolidated multiple instances - went smooth.

The project teams worked well together, communication was strong.

Interactive Intelligence's Customer Interaction Center (CIC)

Flexible product, excellent customer relations.

with a managed services agreement, our relationship with ININ is very good. we also have a dedicated customer relations person that reacts quickly to our needs.

Interactive Intelligence's Customer Interaction Center (CIC)

Easy to Implement - Easy to Support

Interactive Intellegence has provided a robust service, and we are continuting to expand our I3 footprint within our organization.