out of 5.0,
Jul 14, 2016
OpenScape Contact Center Enterprise
Implementation was a nightmare.
Vendor was not an expert with the product.
What one piece of advice would you give other prospective customers?
Request the vendors top experienced resources.
What do you like most about the product or service?
Product has more reporting features.
What do you dislike most about the product?
Does not sync with physical phone system when adding new ACD agents.
What one thing do you wish the vendor did differently?
Educate themselves with the product.
If you could start over, what would your organization do differently?
Request trained Vendor resources with the product.
Service & support - overall comment
Do not know the product.
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