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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Cognos TM1

    Excellent implementation

    Overall Comment

    We were very successful. On-time and under budget

    What one piece of advice would you give other prospective customers?

    Don't sacrafice planning ahead of implementation

    What do you like most about the product or service?

    Similarity to Cognos Planning

    What do you dislike most about the product?

    That we could not continue with Cognos Planning

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing


  • 5 out of 5.0, Reviewed

    Product(s): Cognos TM1

    The product is robust and efficient but there is no more major evolution!

    Overall Comment

    We build with IBM a solid partnership since years

    What one piece of advice would you give other prospective customers?

    Check if the compititors aren't cheaper and/or more advanced and more integrated with the end-user workspace

    What do you like most about the product or service?

    Robust and reliable

    What do you dislike most about the product?

    out-dated

    What one thing do you wish the vendor did differently?

    IBM bought this porduct years ago and since then there is no major evolution

    If you could start over, what would your organization do differently?

    Selct another product with a better integration with our legacy and end-user workspace


  • 3 out of 5.0, Reviewed

    Product(s): Cognos TM1

    Ups and downs with IBM Cognos TM1

    Overall Comment

    Worked well: knowledgeable partner Did not work well: pre-sales and post-sales support

    What one piece of advice would you give other prospective customers?

    Create a proof of concept with the toolset

    What do you like most about the product or service?

    That it offers both BI and planning-budgeting

    What do you dislike most about the product?

    Hybrid architecture. Hard UI

    What one thing do you wish the vendor did differently?

    Better involvement


  • 3 out of 5.0, Reviewed

    Product(s): Cognos TM1

    Easy for users who are familiar with analytics to transition to

    Overall Comment

    Availability of technical consulting was limited. Otherwise a strong analytics tool easy for users who are familiar with Excel etc, to transition to.

    What one thing do you wish the vendor did differently?

    Have more technology partners who are familiar with business practice

    If you could start over, what would your organization do differently?

    Educate users to get into thinking strategies and planning, not just operational

    Service & support - overall comment

    as helpful as they can be. But most of the time questions have to go to Engineering


  • 4 out of 5.0, Reviewed

    Product(s): IBM CognosTM1

    Great technology to support highly structured business processes.

    Overall Comment

    Generally a great product. To get the full value, the organization should integrate with the full Cognos suite.

    What one piece of advice would you give other prospective customers?

    Understand the people and the process before investigating technology.

    What do you like most about the product or service?

    Solution is fast, flexible, and stable.

    What do you dislike most about the product?

    Development is fairly time consuming.

    What one thing do you wish the vendor did differently?

    Provide examples of best practices from other clients.

    If you could start over, what would your organization do differently?

    Ensure the business processes were fully vetted before pursuing a technology solution.

    Product capabilities - overall comment

    Product is great. The biggest question with IBM is their product roadmap.

    Service & support - overall comment

    Vendor and 3rd party always available for support.

    Integration & Deployment - Overall comment

    Integrates nicely with Cognos suite.


  • 4 out of 5.0, Reviewed

    Product(s): IBM CognosTM1

    Implementer was experienced, guided the Business team on the functional features

    Overall Comment

    Good support all throughout the implementation project and not just in pre-sales !

    What one piece of advice would you give other prospective customers?

    Set up a list of criterias based on your requirements and the product capabilities, and use these to evaluate the vendor & its solution before arriving at a shortlist or selection.

    What do you like most about the product or service?

    Quick implementation time.

    What do you dislike most about the product?

    Nothing for the moment.

    What one thing do you wish the vendor did differently?

    Participated completely in the Proof of Concept and that the vendor would recommended the implementer.

    If you could start over, what would your organization do differently?

    None.

    Product capabilities - overall comment

    Complete product fo fulfill immediate business requirements and the roadmap for future uses.


  • 3 out of 5.0, Reviewed

    Product(s): IBM CognosTM1

    Stability issues with the global TM1 rollout and challenges across the WAN deployment

    Overall Comment

    Early days for the organisation and overall experience has been ordinary.

    What one piece of advice would you give other prospective customers?

    Test the product and ease of use with end users. Ensure the security fits in with your current solutions and you don't have to re-engineer everything.

    What do you like most about the product or service?

    Easy to use compared to Hyperion.

    What do you dislike most about the product?

    Very buggy.

    What one thing do you wish the vendor did differently?

    Increased transparency and support from IBM Consulting rather than 3rd party providers who are may not be looking at a long term vision / scalaeble solution.

    If you could start over, what would your organization do differently?

    Carry out a POC over the WAN Deployment

    Product capabilities - overall comment

    Good features but lack of integration with other IBM solutions is a big negative.

    Service & support - overall comment

    IBM have not been very helpful in after sales service and support of tickets. There is internal lack of knowledge on the product and 3rd party vendors are very busy blaming IT for everything...

    Integration & Deployment - Overall comment

    Integrates well with Cognos for security but does not integrate with Cognos connection, thereby creating a fragmented user experience.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

(6)
3.8
Section
1

Integration & Deployment

(8)
3.5
Section
1

Service & Support

(8)
3.6
Section
1

Product Capabilities

(8)
3.9
Section
1

Additional Context