3.9 out of 5 (19 Ratings)
Mar 16, 2017
This was an upgrade from an old version, the new software and virtual hardware allows us to expand service offerings and to take advantage of newer IP and wireless tech.
Mar 14, 2017
Overall the product is sound and reliable. Annual maintenance is generally too expensive to maintain. The administration is relatively straightforward and adapted to quickly. Implementation and on-going administration still require a telecommunications background and experience.
Mar 2, 2017
There are many VoIP systems out there. Avaya has always been in the forefront as far as I am concerned. Their products are rock solid, the upgrade path is simple, and managing the platform is easy for non-techies.
Feb 24, 2017
The Avaya IP Office Manager works very well for the most part. There are a few minor quirks and sometimes (not often) it closes unexpectedly.
Feb 24, 2017
Avaya's professional services are excellent technical resources that ensure a solid implementation. While Avaya has great technical resources, their backoffice is highly bureaucratic, making the business side of the engagement especially time consuming and slow.
Feb 21, 2017
The Avaya Aura Platform works well and is what I would call "standard" in how it is implemented. The software and licensing are easily deployed and the functionality is what was expected. User training for new features was fairly easy to implement. Remote support from Avaya is somewhat challenging at times. The overseas support model -follow the sun- is difficult to use or understand sometimes, overflowing into unfairly blaming the Avaya software at times. For the most part, I do not think any other vendor can come close to the call center applications that Avaya produces.
Feb 15, 2017
Great product, willing to expand to CM 7 .
Jan 25, 2017
Very good product and 3rd party support
Jan 19, 2017
The vendor did a good job of assessing the needs that we had and providing adequate solutions for those needs. We were able to implement the profiles for our users in a way that worked between multiple locations and gave the ability to move from the PBX format to VoIP technology. The adoption took some time as we added several different device types and migrated from a different platform. Overall job well done.
Jan 18, 2017
The Services and Sales have been increasing hard to work with over the years