3.6 out of 5.0 (8 ratings)
8 Verified Reviews

Aura Communication Manager

Avaya Implementaions and support

Its a stable and mature platform. Though support is not great and licensing model they started using is extremly pricey

Aura Communication Manager, Avaya Aura Platform, Avaya Aura Solution for Midsize Enterprise

Quality and very reliable product

Positive it is scalable and with inhouse expertise easy to configure Negative the big costs for keeping the system up to date(service packing) or to purchase additional licences.

IP Office

System is power but complicated and unreliable.

The UI is terrible and the system's reliability is poor. Combine that with a lack of meaningful log files or crash dumps and it is impossible to maintain a high-level of uptime.

Aura Communication Manager, IP Office

Flawless implementation

very successful

Aura Communication Manager, Avaya Aura Platform

Seamless integration with existing custom platforms great service and support

could not have been better

Aura Communication Manager, Avaya Aura Solution for Midsize Enterprise

Implementation was complex but straightforward. Emerging Tech Innovation is an opportunity.

Avaya is a leader in this market space and as such their technologies have been tried and proven while continuing to responsibly innovate their platform for future viability. The experience with Avaya upgrades and implementations remains the same. You plan accordingly for the areas of implementation\Upgrade (ACD, CTI, etc.) and execute. Not much issues with implementation other than minor incidents.

Aura Communication Manager, IP Office

the implementation was easy since it was upgrade from an older version.

It was good experiance and well planned project

Aura Communication Manager

Avaya has older contact center technologies than other vendors.

3rd party provider support was weak.