4 out of 5.0, Reviewed Jun 13, 2016
Avaya is a leader in this market space and as such their technologies have been tried and proven while continuing to responsibly innovate their platform for future viability. The experience with Avaya upgrades and implementations remains the same. You plan accordingly for the areas of implementation\Upgrade (ACD, CTI, etc.) and execute. Not much issues with implementation other than minor incidents.
Find the right channel partner. But certainly evaluate your situation first to assure there aren't better vendor matches to meet your ever changing environments; especially at a lower spend. Avaya is not cheap.
Peace of mind. They are at the top of the Contact Center space for on-premise deployments.
Licensing with Avaya can be tricky and fragmented. There is a license for every function, hardware, software and user, to include all the supporting services of the aforementioned. This can be a pain to manage and maintain.
Evaluate the changes in customer behavior and engagement prior to the upgrade to allow me to ascertain if there are other vendors which can meet our current demands at a lower price point, while increasing our capabilities.
4 out of 5.0, Reviewed May 11, 2016
It was good experiance and well planned project
4 out of 5.0, Reviewed May 10, 2016
3rd party provider support was weak.
Do good RFP.
Lack of integration amongst tools.
More open platforms with integrated suites.