4 out of 5 (46 Ratings)

46 Verified Reviews

Aura Communication Manager

Avaya - time for a new king?

Great team - lot's of resources - tons of experience- very helpful

Aura Communication Manager, Avaya Aura Solution for Midsize Enterprise, Avaya Phones, IP Office

Reviewing Telco needs in Wide Area networks

We had a mix of Avaya, Cisco and Nortel phones in vast Wide Area Network. Avaya was chosen over Cisco. I have always had questions about this decision.

Avaya Phones

Great product - Easy to Use and Manage

A bit difficult to roll out on the front end - but now we know what we are doing and is easy

Avaya Phones

9611G Avaya Phones work well for our purposes in a call center.

The phones are a solid product. They have adapted to all of the situations that have arisen in the call center.

Aura Communication Manager

Implementation was easy.

Our implementation went well. We are very pleased.

Avaya Phones

Avaya's Solid Core Products keep them Afloat

Technically, Avaya has a proven, stable, and relatively affordable platform. The core products are mature and reliable. Avaya’s Achilles’ heel is in their follow the sun support and inability to maintain 3rd part relationships and products. Avaya has lost many of its key innovators and senior support personnel and relies on a novice offshore support as 1st contact. Avaya does a very poor job keeping 3rd party relationships with companies such as Verint, ACME (now Oracle) and Audio Codes. I would recommend purchasing Core products only.

Avaya Phones

A good unified communications solution

Avaya has provided us UC solutions which not only meet our current requirements and expectations but also helps us chart our future roadmap to ensure we're doing the latest & greatest in UC. This is helping us to keep aligned with the new digital economy and engage with our customers better.

Avaya Phones

Strong reliable brand.

Avaya Phones are proven to work well. Supporting multiple call center environments with ease using Avaya based products.

Avaya Phones

Easy to use & reliable global phone conferencing system.

Easy to use & reliable global phone conferencing system.

Avaya Phones

Implentation was easy

Very good