Jan 5, 2017
Its a stable and mature platform. Though support is not great and licensing model they started using is extremly pricey
Jan 3, 2017
Positive it is scalable and with inhouse expertise easy to configure Negative the big costs for keeping the system up to date(service packing) or to purchase additional licences.
Dec 15, 2016
The UI is terrible and the system's reliability is poor. Combine that with a lack of meaningful log files or crash dumps and it is impossible to maintain a high-level of uptime.
Dec 11, 2016
Dec 2, 2016
could not have been better
Jun 13, 2016
Avaya is a leader in this market space and as such their technologies have been tried and proven while continuing to responsibly innovate their platform for future viability. The experience with Avaya upgrades and implementations remains the same. You plan accordingly for the areas of implementation\Upgrade (ACD, CTI, etc.) and execute. Not much issues with implementation other than minor incidents.
May 11, 2016
It was good experiance and well planned project
May 10, 2016
3rd party provider support was weak.