Loading product reviews...
4.5 out of 5.0 (4 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Cisco Business Edition 7000 (BE7000),Cisco Unified Communications Manager (CallManager)

    BE7000 creates great customer value for Collaboration Solution

    Overall Comment

    Cisco is a great partner. They provide great products and back them up with great support.

    What one piece of advice would you give other prospective customers?

    Cisco is a good solution for overall value.

    What do you like most about the product or service?

    Features and support.

    What do you dislike most about the product?

    No dislikes.

    What one thing do you wish the vendor did differently?

    More free stuff.

    If you could start over, what would your organization do differently?

    I don't believe that we would do anything different.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Business Edition 6000 (BE6000),Cisco Business Edition 7000 (BE7000),Cisco Unified Communications Manager (CallManager),Cisco Unified Communications Manager Express

    Very reliable and complete products, too much upgrade in short time.

    Overall Comment

    Very reliable and complete products, with an excellent back office support and documentation. A very good user experience.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications Manager (CallManager)

    Cisco UC has become a true market leader.

    Overall Comment

    Overall experience has been great; viewed proof of concept labs at vendor location before making commitment to purchase. The solution has performed as it was presented/specified.

    What one piece of advice would you give other prospective customers?

    Review the licensing model as there are ever-changing complexities involved.

    What do you like most about the product or service?

    Ease of use for customers; ease of administration for staff.

    What one thing do you wish the vendor did differently?

    Been more upfront on what features were included in the base product during demos vs. the ones that had to be separately licensed à la carte.

    If you could start over, what would your organization do differently?

    Review existing telecommunication services contracts of the current solution.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications Manager (CallManager)

    Successful deployment that met business goals

    Overall Comment

    Satisfied with the deployment.

    What one piece of advice would you give other prospective customers?

    Have solid high-level and low-level design.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Complexity.

    What one thing do you wish the vendor did differently?

    More aggressive pricing strategy.

    If you could start over, what would your organization do differently?

    Review requirements.

    Service & support - overall comment

    The knowledge of the TAC team was an issue at a time.

    Integration & Deployment - Overall comment

    Did not encounter many issues throughout the process.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(4)
4.3

Timely and complete response to product questions

(4)
4.8

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
5.0

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.3

Did you purchase a support package from vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(4)
4.3

Quality of technical support

(4)
4.5

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Analytics Team Leader

End User Computing Stakeholder

Executive Sponsor

Implementation, Maintenance or other IT support

System Administrator

Vendor Management


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve compliance and risk management


What were the key factors that drove your decision?

Pre-existing relationships

Product roadmap and future vision

Strong consulting partnership

Strong user community

Breadth of services

Product functionality and performance

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America