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4.2 out of 5.0 (11 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Cisco Business Edition 6000 (BE6000)

    Implementation was good and product is working fine.

    Overall Comment

    Very good product and working fine. Initially got some issues.

    What one piece of advice would you give other prospective customers?

    Work in paralel environment to avoid interuptions.

    What do you like most about the product or service?

    Good and solid product.

    What do you dislike most about the product?

    If you need support, very time consuming and frustated support.

    What one thing do you wish the vendor did differently?

    Improve technical support cycle. Too much time consuming process to really figure out or go through with right support person.

    If you could start over, what would your organization do differently?

    Pay more attention on some of the issues we got during implementation.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Business Edition 7000 (BE7000)

    Implementation was easy and straightforward.

    Overall Comment

    We were satusfued in our rollout to our edge offices and we are working towards implementing this in our HQ.


  • 3 out of 5.0, Reviewed

    Product(s): Other...

    The easy of use makes the product nice to use.

    Overall Comment

    I haven't had any issues with this product currently.

    What one piece of advice would you give other prospective customers?

    roll out with the java client and then webclient

    What do you like most about the product or service?

    The easy of use.

    What do you dislike most about the product?

    The webclient has alot of bugs that are still being worked out.

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    I would have used the java client more


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications Manager (CallManager)

    Implentation has gotten better

    Overall Comment

    Overall it was a good experience.

    What one piece of advice would you give other prospective customers?

    Provide your requirements to the vendor at the start to avoid issues down the road.

    What do you like most about the product or service?

    The flexibility and ability to work with other vendors.

    What do you dislike most about the product?

    The cost.

    What one thing do you wish the vendor did differently?

    I would have liked to see some of the configuration done differently. We are going to address this during our next refresh.

    If you could start over, what would your organization do differently?

    We go really good at the deployment about the time we were finished. The PCD server makes installation much easier now.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified CM Session Management Edition

    Upgrade

    Overall Comment

    What worked well- our Cisco integrator played a key role. what couid be better- Cisco needs to support their integrator better

    What one piece of advice would you give other prospective customers?

    Interview previous customers that went through this

    What do you like most about the product or service?

    new intergration

    What do you dislike most about the product?

    not always intuitive

    What one thing do you wish the vendor did differently?

    Owned all issues and didnt tell me if it was a Cisco problem or and intergator problem. Me as the customer needs it fixed

    If you could start over, what would your organization do differently?

    Had a kick off meeting with Cisco & the integrator


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Business Edition 6000 (BE6000), Cisco Unified Communications Manager (CallManager)

    Powerful but need specialist to maintain and support

    Overall Comment

    overall performance is good. But some functionalities are hard to maintain and support afterwards

    What one piece of advice would you give other prospective customers?

    local involvement

    What do you like most about the product or service?

    functionalities and configuration

    What do you dislike most about the product?

    hard to support by local IT

    What one thing do you wish the vendor did differently?

    provide advanced training as part of roll out

    If you could start over, what would your organization do differently?

    more involvement of local IT support during the initial implementation


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Business Edition 6000 (BE6000), Cisco Unified Communications Manager (CallManager)

    initial design stage took longer it should.

    Overall Comment

    great company to work with

    What one piece of advice would you give other prospective customers?

    search your 3rd party carefully. make sure they listen and understand your environment

    What do you like most about the product or service?

    product itself and Cisco's standing behind their product.

    What do you dislike most about the product?

    could be costly if you choose any additional licencing after the purchase.

    What one thing do you wish the vendor did differently?

    provide a better 3rd party vendor list as implementer.

    If you could start over, what would your organization do differently?

    proboby choose different 3rd party partner

    Service & support - overall comment

    great product


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Business Edition 7000 (BE7000), Cisco Unified Communications Manager (CallManager)

    BE7000 creates great customer value for Collaboration Solution

    Overall Comment

    Cisco is a great partner. They provide great products and back them up with great support.

    What one piece of advice would you give other prospective customers?

    Cisco is a good solution for overall value.

    What do you like most about the product or service?

    Features and support.

    What do you dislike most about the product?

    No dislikes.

    What one thing do you wish the vendor did differently?

    More free stuff.

    If you could start over, what would your organization do differently?

    I don't believe that we would do anything different.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Business Edition 6000 (BE6000), Cisco Business Edition 7000 (BE7000), Cisco Unified Communications Manager (CallManager), Cisco Unified Communications Manager Express

    Very reliable and complete products, too much upgrade in short time.

    Overall Comment

    Very reliable and complete products, with an excellent back office support and documentation. A very good user experience.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications Manager (CallManager)

    Cisco UC has become a true market leader.

    Overall Comment

    Overall experience has been great; viewed proof of concept labs at vendor location before making commitment to purchase. The solution has performed as it was presented/specified.

    What one piece of advice would you give other prospective customers?

    Review the licensing model as there are ever-changing complexities involved.

    What do you like most about the product or service?

    Ease of use for customers; ease of administration for staff.

    What one thing do you wish the vendor did differently?

    Been more upfront on what features were included in the base product during demos vs. the ones that had to be separately licensed à la carte.

    If you could start over, what would your organization do differently?

    Review existing telecommunication services contracts of the current solution.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
4.1

Ability to understand your organization's needs

(9)
4.3

Timely and complete response to product questions

(9)
4.3

Pricing and contract flexibility (pricing and terms)

(9)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
4.1

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
4.0

Ease of integration using standard APIs and tools

(8)
3.8

Quality and availability of end-user training

(8)
4.0

Ease of deployment

(9)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
3.9

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes


Timeliness of vendor's response

(10)
4.1

Quality of technical support

(10)
4.1

Quality of peer user community

(8)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(11)
4.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Vendor/Product Selection

End User Support Manager

End User Computing Stakeholder

Executive Sponsor

System Administrator

Technical assessment

Vendor Management

Analytics Team Leader

Development/Integration

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Cost management

Improve customer relations/service

Drive revenue growth

Enhance decision making

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Product roadmap and future vision

Product functionality and performance

Pre-existing relationships

Strong consulting partnership

Strong services expertise

Strong user community

Breadth of services

Overall cost

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America