4.2 out of 5 (28 Ratings)

28 Verified Reviews

Cisco Unified Communications Manager (CallManager)

Industry Leader in VoIP

Stable, reliable system.

Cisco Unified Communications Manager (CallManager)

Great product, awful licensing

The Cisco Unified Communications platform continues to be a great product in the VOIP / meetings industry. The deployment of the systems can be on the complicated side but it has a variety of programs and features that make the trouble worthwhile.

Cisco Business Edition 6000 (BE6000), Cisco Unified Communications Manager (CallManager)

Implementation was difficult for admins. Easy to use for end users..

Hardware and software is great. Worked with a vendor with limited knowledge on configuration.

Cisco Unified Communications Manager (CallManager)

Antiquated and over complicated licensing and procurement make simple upgrade difficult.

Working with Cisco, especially on licensing and hardware upgrades is never easy. Their licensing model is atrocious and costly. The account team from Cisco good but the overall process is antiquated and overcomplicated.

Cisco Business Edition 6000 (BE6000), Cisco Business Edition 7000 (BE7000), Cisco Unified Communications Manager (CallManager), Cisco Unified Communications Manager Express

Cisco Unified Communications / Collaboration Solution

Service provider expertise and a consultative partnership were key to our success.

Cisco Unified Communications Manager (CallManager)

Implementation required deep technical skills, things have improved since then

Positive experience, experienced some challenges implementing globally but overall positive experience

Cisco Unified Communications Manager Express

Reliable platform with few issues, specs didn't match between the OS and the GUI interface

Prduct has performed relatively well with few hickups. However we encountered a couple of issues: the advertised limits (number of extensions, users, etc) while supported by the underlying OS were not supported by the GUI interface, so the configuration and setup had to be done outside the GUI interface. While the platform is supposed to be able to handle faxing (incoming and outgoing) there is little documentation on it and difficult to get it going. As far as outgoing Cisco only supports their TIF file version which is not recognized industry wide which poses a big issue when trying to implement at the client level. The GUI interface was faulty.

Cisco Business Edition 7000 (BE7000)

Implementation was successful overall, but had a hardware failuer that caused an outage

We experienced hardware problems on our UCS server shortly after implementation that caused an outage during business hours. The cause was a defective fan assembly that allowed the server to reach a high tempurature. The server shut down for over heat prevention. The initial replacement fan assembly was the incorrect part so we had to order another unit and reschedule the maintenance window for the following evening.

Cisco Business Edition 6000 (BE6000)

Not much to do in telephony, as long as integrated to IP and the Cloud.

The hardware performed as promised.

Cisco Business Edition 6000 (BE6000), Cisco Unified Communications Manager (CallManager), Cisco Unified Communications Manager Express

Cisco UC Manager will reshape the way we communicate across our company

CUCM has provided synergies across our communication platforms. Telepresence, telephony, and IM share the same backbone. We have realized savings in implementing a solution through Cisco that integrates the videoconference devices, phones, and IM capabilities.