4.2 out of 5 (28 Ratings)
Feb 23, 2017
Stable, reliable system.
Feb 15, 2017
The Cisco Unified Communications platform continues to be a great product in the VOIP / meetings industry. The deployment of the systems can be on the complicated side but it has a variety of programs and features that make the trouble worthwhile.
Jan 31, 2017
Hardware and software is great. Worked with a vendor with limited knowledge on configuration.
Jan 26, 2017
Working with Cisco, especially on licensing and hardware upgrades is never easy. Their licensing model is atrocious and costly. The account team from Cisco good but the overall process is antiquated and overcomplicated.
Jan 25, 2017
Service provider expertise and a consultative partnership were key to our success.
Jan 24, 2017
Positive experience, experienced some challenges implementing globally but overall positive experience
Jan 19, 2017
Prduct has performed relatively well with few hickups. However we encountered a couple of issues: the advertised limits (number of extensions, users, etc) while supported by the underlying OS were not supported by the GUI interface, so the configuration and setup had to be done outside the GUI interface. While the platform is supposed to be able to handle faxing (incoming and outgoing) there is little documentation on it and difficult to get it going. As far as outgoing Cisco only supports their TIF file version which is not recognized industry wide which poses a big issue when trying to implement at the client level. The GUI interface was faulty.
Jan 19, 2017
We experienced hardware problems on our UCS server shortly after implementation that caused an outage during business hours. The cause was a defective fan assembly that allowed the server to reach a high tempurature. The server shut down for over heat prevention. The initial replacement fan assembly was the incorrect part so we had to order another unit and reschedule the maintenance window for the following evening.
Jan 18, 2017
The hardware performed as promised.
Dec 21, 2016
CUCM has provided synergies across our communication platforms. Telepresence, telephony, and IM share the same backbone. We have realized savings in implementing a solution through Cisco that integrates the videoconference devices, phones, and IM capabilities.