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2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): OpenScape Voice

    Vendor was not trained on the product.

    Overall Comment

    Vendor was not trained on the product.

    What one piece of advice would you give other prospective customers?

    Ask how many implementations the PM has completed.

    What do you like most about the product or service?

    Product is stable.

    What do you dislike most about the product?

    Bad implementation.

    What one thing do you wish the vendor did differently?

    Get better training.

    If you could start over, what would your organization do differently?

    Request a better project manager from the vendor.

    Service & support - overall comment

    No experience.

    Integration & Deployment - Overall comment

    No experience with product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
2.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
2.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place?

North America