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We have aggregated ratings data on Infor but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Infor Public Sector software

    Good products but lacking implementation support.

    Overall Comment

    Advanced HTML5 front end with Web Service integration capability. Weak on the implementation support. Their consulting services are very low on quality, skilled staff so plan to source your own consultants to implement their solution.

    What one piece of advice would you give other prospective customers?

    If you can put together a good implementation team, this solution beats the competition hands down.

    What do you like most about the product or service?

    Well designed and built on current technology.

    What do you dislike most about the product?

    Implementation support.

    What one thing do you wish the vendor did differently?

    Provide better implementation support and third party training.

    If you could start over, what would your organization do differently?

    Get more in-house training and contracted implementation staff.

    Product capabilities - overall comment

    Very functional for CDR.

    Service & support - overall comment

    Effective service and support after implementation.

    Integration & Deployment - Overall comment

    Great for integrating with Web Services.


  • 4 out of 5.0, Reviewed

    Product(s): d/EPM

    Confidence is high, time will tell.

    Overall Comment

    We're still in the early implementation stages, but vendor has established a high degree of confidence. It is a suite being added to existing Infor Cloud modules. The Government release very new, but private sector reviews have been good.

    What one piece of advice would you give other prospective customers?

    Have a plan and a strategy for Corporate Performance Management and not just a need for one part of a suite.

    What do you like most about the product or service?

    It will simplify a process that today is a serious pain point for the organization.

    What do you dislike most about the product?

    We're not done yet.

    If you could start over, what would your organization do differently?

    We would have started here instead of trying to create custom solutions.

    Product capabilities - overall comment

    What we've seen is good, but until we are operational it is hard to assess

    Integration & Deployment - Overall comment

    Not there yet.


  • 2 out of 5.0, Reviewed

    Product(s): Infor Public Sector software

    Implementation longer than expected partly due to needed version product upgrades.

    Overall Comment

    Still in progress and only partly implemented.

    What one piece of advice would you give other prospective customers?

    This product may not be one size fit for all permitting needs. Assess that carefully.

    What do you like most about the product or service?

    Believe product's best features have not yet been implemented for building.

    What do you dislike most about the product?

    Needed functionality also seems to be in the next version.

    What one thing do you wish the vendor did differently?

    Better follow-up and follow-through.

    If you could start over, what would your organization do differently?

    Better change management on client side.

    Product capabilities - overall comment

    capabilities appears adequate but desired capabilities always seems to be with next version.

    Service & support - overall comment

    we have to chase down our reps. Change in personnel. Acquisition of Hansen by Infor during implementation.

    Integration & Deployment - Overall comment

    integration experiences seems easy as we are a SQL Server shop and product is SS.


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    Transition from the 4.x to 6.x is a different product but can achieve the results.

    Overall Comment

    The migration path from the 4.x products to the 6.x products were not as smooth as we expected with the primary difference being user interface (not good), performance (on premise was better) and functional learning curve. Infor did a good job of supporting the implementations, providing advice and service, as well as connecting us with other customers who had done the same conversation. Good overall experience.

    What one piece of advice would you give other prospective customers?

    It is a solid system and now that ION works not a bad choice for mid size organizations that need an "ERP" solution that can integrate with other systems and solutions. Learn from other customers who are in your industry and geography. The Infor team is good but the past experience of customers is better.

    What do you like most about the product or service?

    The functionality is good and simple. The pricing and cost is reasonable. It is a solid solution for the mid market.

    What do you dislike most about the product?

    User interface is terrible. Just terrible.

    What one thing do you wish the vendor did differently?

    Better package and integrate the modules (fixed asset, fleet, etc.) that they sell. This would really be the case a few years ago when ION was a clunky mess and better now that ION seems to work. Also, fix the user interface. It is hideous!

    If you could start over, what would your organization do differently?

    Would not minimized the transition from 4.x to 6.x in terms of learning curve, data conversion, user interface and performance. The G/L functionality is similar but still requires training and a management of user expectations for performance. Change management, module selection (begin with G/L and fixed assets), and user adaption is key.

    Product capabilities - overall comment

    Good solid product. Only the UI is bad. The fleet management module is still a year or so away from their competitors but on the right track.

    Service & support - overall comment

    Sales and functional support was ok once we determined who to call (sales staff turnover was high). Technical support is more stable and better.

    Integration & Deployment - Overall comment

    The 4.x to 6.x migration is a fairly smooth transition for the technical team but harder on the users because of the user interface and different processes. Technically, the hybrid architecture and system performance (versus on premise) were the key challenges which we worked out over about a year.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.5

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.0

Financial Close & Reporting

(2)
4.5

Complex Financial Close & Reporting

(2)
4.5

Financial Budgets/Plans

(2)
3.0

Complex Financial Budgets/Plans

(2)
4.0

Disclosure Management — XBRL

(2)
4.0

Disclosure Manage — Performance Rep

(2)
4.0

Corporate Planning & Modeling

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Technical Assessment

Vendor Management

Application Lead

Development/Integration

Maintenance and Support

Rollout and Install

User Training

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

IBM

SAP

Infor

Oracle

Other...


Why did you purchase a Corporate Performance Management suite?

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Cost management

Improve business process outcomes

Drive innovation

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America