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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Oracle Hyperion Planning

    Development is smooth and easy to understand.

    Overall Comment

    Very good tool, functions readily available for the Fincancial forecasting and budgeting.

    What one piece of advice would you give other prospective customers?

    gather feedback from other customers prior to getting the tool.

    What do you like most about the product or service?

    Ease of tools and GUI.

    What do you dislike most about the product?

    less help and documentation around the coding and development.

    What one thing do you wish the vendor did differently?

    Finance related functions and pre built MDX works pretty well and are easy to use.

    If you could start over, what would your organization do differently?

    Take some examples and lessons learnt as feedbacks.

    Product capabilities - overall comment

    Satisfied 100%

    Service & support - overall comment

    Satisfied to certain extent, the support could be better.

    Integration & Deployment - Overall comment

    Very satisfatory


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Hyperion Financial Management (HFM)

    Implementation was a success, but the vendor could be more of a partner.

    Overall Comment

    Oracle has been a challenging partner to work with at times. Their focus is on sales with older sales techniques rather than partnering to help identify and implement the solutions we need.

    What one piece of advice would you give other prospective customers?

    Spend more time with your implementation partner vs the vendor. The vendor is driving the sale of the product, but the partner will help you gain value.

    What do you like most about the product or service?

    The product has improved our processes and provided a more stable environment for us to enhance reporting options.

    What do you dislike most about the product?

    The complexity of the product creates challenges for our users and administrators at times. Simplifying the product would help the business and IT greatly.

    What one thing do you wish the vendor did differently?

    Engage and help our leadership see the long term vision the tool can provide.

    If you could start over, what would your organization do differently?

    Spend more time assessing what we wanted the future to be like, rather than how to duplicate the current environment.

    Service & support - overall comment

    The service and support model from the vendor is difficult to navigate. The turn around for responses and support is at a snails pace.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Hyperion Financial Data Quality Management (FDM),Oracle Hyperion Financial Management (HFM),Oracle Hyperion Planning

    Relied too heavily on outside services and are now paying the price during ongoing support

    Overall Comment

    World class product, very expensive, costly to support and maintain.

    What one piece of advice would you give other prospective customers?

    Do not underestimate the requirements the install puts on your internal financial organization. Outside services can provide guidance and software expertise; your folks will drive the configuration and overall success.

    What do you like most about the product or service?

    Ability to cover a broad spectrum of financial requirements.

    What do you dislike most about the product?

    Overall care and feeding requirements of the stack exceed our internal staffing capability.

    What one thing do you wish the vendor did differently?

    Provided a little more warning that the lack of internal resources would lead to support issues.

    If you could start over, what would your organization do differently?

    Devote a far greater number of internal FTEs to the implementation and care and feeding of the products. Ensure that the user community that are now required to use the product outside of Shared Services are more heavily involved. Put a far more robust support structure in place.

    Product capabilities - overall comment

    The capability is there; we need to utilize it.

    Integration & Deployment - Overall comment

    Deployment.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Hyperion Financial Management (HFM)

    Oracle Hyperion Financial Management.

    Overall Comment

    Oracle's EPM platform is growing at a strong pace. Their acquisitions and integration into their EPM suite make their EPM offering a strong contender in Corporate Performance Management Suites. They offer on permises and cloud based solutions.

    What one piece of advice would you give other prospective customers?

    Start asking early in your consulting / programming supplier base to understand who has HFM programming capabilities and negotiate labor rates and skill early to understand total cost.

    What do you like most about the product or service?

    Strong financial close management and financial management suite that is web-based.

    What do you dislike most about the product?

    Licensing and terms.

    What one thing do you wish the vendor did differently?

    I wish that Oracle had better transparency in software offerings, upgrade paths and maintenances costs.

    If you could start over, what would your organization do differently?

    Understand license conversion, software terms and your Oracle License and Software Agreement. Negotiate software maintenance upfront to avoid heavy cumulative software maintenance fees.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Hyperion Planning

    Needs lots of maintenance.

    Overall Comment

    Needs yearly maintenance to provide value.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.6

Ability to understand your organization's needs

(6)
3.7

Timely and complete response to product questions

(6)
3.5

Pricing and contract flexibility (pricing and terms)

(6)
3.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.5

How long did your deployment take?

6 - 9 months (<9)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.7

Ease of integration using standard APIs and tools

(5)
3.6

Quality and availability of end-user training

(6)
3.2

Ease of deployment

(6)
3.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
3.0

Quality of technical support

(5)
3.2

Quality of peer user community

(4)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.0

Financial Close & Reporting

(6)
3.8

Complex Financial Close & Reporting

(6)
4.3

Financial Budgets/Plans

(6)
3.8

Complex Financial Budgets/Plans

(6)
3.7

Disclosure Management — XBRL

(4)
3.8

Disclosure Manage — Performance Rep

(4)
4.0

Corporate Planning & Modeling

(5)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Technical Assessment

Vendor Management

Executive Sponsor

Functional Assessment

Rollout and Install

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

IBM

SAP

Infor

Oracle


Why did you purchase a Corporate Performance Management suite?

Enhance decision making

Cost management

Create internal/operational efficiencies

Improve compliance and risk management

Improve business process outcomes

Drive innovation

Improve business process agility

Improve supplier or partner relations

Drive revenue growth

Improve customer relations/service

Reduce time to market

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Financial/organizational viability

Product roadmap and future vision

Strong customer focus

Overall cost

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA