Why is the number of reviews different from the number of ratings?
In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality. When a user opts to withold their qualitative review feedback, we include their quantitative feedback in the in the averaged star rating and other aggregated fields under the "Ratings" tab, but we exclude their qualitative review feedback from the "Reviews" section. The Total Reviews also reflects the number available under all active filters, whereas the average rating and number of ratings remains constant when filters are applied.
We have aggregated ratings data onProphixbut all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
3 out of 5.0,
Jun 8, 2016
Implementation was successful, knowledgeable support for enhancements.
Prophix is a great tool, however, you need to have a knowledgeable resource to continue with any enhancement.
Product capabilities - overall comment
we have not used the tool to its full capabilities.