5 out of 5.0, Reviewed May 10, 2016
There was a time constraint and our current version was three versions behind. Astute's Professional Services was very focused, worked hand-in-hand with us to launch the migration on time.
Be sure to have a team dedicated and focused on testing.
The product is meeting our call center needs. In addition, it makes ramping up a new call center very easy as there is little telecom setup.
Came to the table earlier with reporting options.
We would have started the process earlier.
The product serves the call center well. The reporting capabilities in the SaaS solution could be improved.
The deployment went quite smooth. The integration was a little more problematic because of our reporting requirements.