Loading product reviews...

crm-customer-engagement-center astute All Markets > CRM Customer Engagement Center

Astute Solutions

5.0 out of 5.0 (1 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Astute Solutions but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): ePowerCenter

    The migration from on-premise to SaaS solution exceeded expectations

    Overall Comment

    There was a time constraint and our current version was three versions behind. Astute's Professional Services was very focused, worked hand-in-hand with us to launch the migration on time.

    What one piece of advice would you give other prospective customers?

    Be sure to have a team dedicated and focused on testing.

    What do you like most about the product or service?

    The product is meeting our call center needs. In addition, it makes ramping up a new call center very easy as there is little telecom setup.

    What one thing do you wish the vendor did differently?

    Came to the table earlier with reporting options.

    If you could start over, what would your organization do differently?

    We would have started the process earlier.

    Product capabilities - overall comment

    The product serves the call center well. The reporting capabilities in the SaaS solution could be improved.

    Integration & Deployment - Overall comment

    The deployment went quite smooth. The integration was a little more problematic because of our reporting requirements.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?

Yes


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

North America