3.9 out of 5 (8 Ratings)

4 Verified Reviews

eGain Community

Great partnership from contracting, implementation, and steady state support.

Great partnership from contracting, implementation, and steady state support.

eGain ClickToCall, eGain Mail, eGain VIM

Implemention was a bumpy road but tool offers a lot.

Implemention was a not smooth but current support is excellent

eGain Chat, Other...

Tenacity and persistance coupled with efficiency and a customer centric focus works!

Major blockers on both sides, the company's and at the agency's were gradually overcome one by one. It was an extremely painful process but has acheived monumental success and of late, recognition. Obstacles were overcome because of the persistance and tenacity that was present in champions on both sides. If these champions were not present it is very likely the effort would have been yet another failure. Thankfully, the company, the agency and the software have matured substantially over the years.

eGain Chat

Required a lot of customization to meet our needs

Overall it was an OK experience, roadmap is a bit limited, architecture is a bit antequated, professional services was fair