5 out of 5.0, Reviewed Jun 16, 2016
The vendor has been helpful in every aspect, they have done web ex to help when we got stuck.
Make sure you weight your decision on what products to go with based on what is important to you, not so much on what the product is not doing.
Very easy to implement, low-cost even if you use the phone option. Clean look, easy to use.
Nothing, have been great to work with.
Improve the ability to create documents that call API's. Improve the ticket search function.
Maybe some training, since we did not realize how powerful the solution was until we started playing in it.
For what we were using it for, this product meet all of our needs.
Easy to get answers.
Very easy to integrate, we chose to use a CSV import. Simple to implement.
4 out of 5.0, Reviewed Mar 8, 2016
Found them via Google and took advantage of the free trial.
Multiple modes: email, web, mobile app. Very fast response time.
You can only log into one organization from the mobile app.