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crm-customer-engagement-center lithium-technologies All Markets > CRM Customer Engagement Center

Lithium Technologies

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Lithium Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Online Communities

    Implementation was easy but roadmap needs to be updated

    Overall Comment

    the i;plemtation has been a success from customer perspective and internal usage for forum management and lab R&D> it hs been idsappointing for managing content on the blog as it ws not SEO friendly

    What one piece of advice would you give other prospective customers?

    be clear on what are key features you are looking for

    What do you like most about the product or service?

    easy to usem relatively limited cost vs make

    What do you dislike most about the product?

    some rigidity

    What one thing do you wish the vendor did differently?

    they were not that helpful on the business side although they sold to us they would bring expertise


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Was the support package worth it?


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor


Why did you purchase the software or service? Multiple responses allowed.

Drive innovation

Enhance decision making

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa